- Collect, manage, and provide resolution of outstanding invoices from current and past due accounts for an assigned portfolio.
- Provide resolution of issues related to billing inquiries, and disputes.
- Identify, research, and resolve collection issues in a timely manner.
- Provide assistance with unidentified payment applications.
- Meet company deadlines for month-end close responsibilities.
- Assist with updating and improving documentation of policies and procedures related to assigned responsibilities.
Specific Skills/ Attributes:
- Excellent verbal and written communication skills
- Intermediate knowledge of MS Outlook, MS Word, and MS Excel.
- Self-starter capable of adapting to meet fast-paced and changing business needs.
- Ability to function in a collaborative, team-oriented environment.
- Able to work effectively with all levels of management.
- Must demonstrate exceptional organizational and communication skills and ability to manage multiple priorities.
Qualifications:
- Minimum 2 years of Accounts Receivable and/or Collections experience
- High school diploma/GED required (Associate degree in a business-related field preferred)
- Experience in handling escalated research situations
