Equipment Return Specialist

ssential Duties and Responsibilities:

  • Maintain records for loaner units sent to customers utilizing SAP, Salesforce, and external spreadsheets where necessary.
  • Tracks the duration that the loaner units are at customer sites and provides summary reports.
  • Communicates with customers when loaner units are not returned in a timely manner using email and telephone.
  • Issues invoices to customers that fail to return the loaner units.
  • Works with Equipment Return Specialist to ensure that customer loaner requests are properly documented in Salesforce.
  • Utilize good problem-solving techniques to resolve issues that prevent the timely receipt and return of loaner instruments.
  • Knowledge of Neogen products.
  • Manage customer equipment calibration and repairs with outside vendors.
  • Make recommendations on how to improve internal processes and Salesforce/SAP.
  • Adhere to GLP/ISO guidelines in daily activities.
  • Other duties as assigned.