ssential Duties and Responsibilities:
- Maintain records for loaner units sent to customers utilizing SAP, Salesforce, and external spreadsheets where necessary.
- Tracks the duration that the loaner units are at customer sites and provides summary reports.
- Communicates with customers when loaner units are not returned in a timely manner using email and telephone.
- Issues invoices to customers that fail to return the loaner units.
- Works with Equipment Return Specialist to ensure that customer loaner requests are properly documented in Salesforce.
- Utilize good problem-solving techniques to resolve issues that prevent the timely receipt and return of loaner instruments.
- Knowledge of Neogen products.
- Manage customer equipment calibration and repairs with outside vendors.
- Make recommendations on how to improve internal processes and Salesforce/SAP.
- Adhere to GLP/ISO guidelines in daily activities.
- Other duties as assigned.
