Customer Support (Chat/Email) – Work-from-Home

Description

Welcome to Helpflow!

We are hiring for the following positions for our clients’ e-commerce businesses.

  1. Customer Support – you’ll be assigned to handle Chat and/or Email
    1. If you’re qualified for the Live Chat or Email support position, you’ll be placed on our “waiting list”.
    2. Training will commence within 4-8 weeks depending on our service requirements.
  2. Virtual Assistants – (Closed)
  3. Executive Assistants – (Closed)

If you’re looking for a role where you can apply your Customer Service Experience and have a significant impact not just on the success of the company (Helpflow) but also on our clients, then this is an excellent opportunity for you.

Job Descriptions:

About us:

We are a dedicated team of remote professionals from around the world, providing 24/7 customer & admin support to hundreds of different websites.

Below are a few of our company values:

  • To Success, Together: We work closely with each of our clients as a partner in their business to accomplish their goals.
  • We Level Up: We continuously look for ways to improve our service as well as our individual abilities.
  • Design for Success: We methodically design each part of our service and our business to produce results for clients.

APPLY HERE

Media Coordinator

Employer: Naylor Association Solutions

Overview

This position is responsible for the processing of ad copy and other information related to the sale of advertising, which includes contact with advertising clients/sales representatives to obtain ad copy, providing excellent customer service, inputting ad information into MIS, and working with the Sales Representative on any issues related to the processing of the sale.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as
need arises.

  1. Obtain ad copy and other information from sales representative/advertising clients to complete an advertisement order.
    • Review incoming ad copy to insure accuracy (i.e. size, shape, color, index, location)
    • Contact client/sales rep via telephone and/or email to obtain ad copy and/or information to facilitate the processing of the sale
    • Upload ad copy and enter all necessary information to order entry
    • Provides excellent customer service to internal and external clients
  2. Inputting advertisement order information into MIS
    • Verify that all necessary information has been acquired to complete a sale
    • Assure correct ad copy is attached
    • Relays advertisement orders to the production department
  3. Coordinates with Sales Representatives to complete any ad revision or order changes
    • Process revision and enters Support Request (may send to 3rd party vendor – QBS)
    • Documents communication of changes in MIS (Communication Field or MC Workload Module) and notifies sales rep if a change would result in a change in the price and/or billing of an order.
  4. Additional duties may include:
    • Assist sales reps with Problem Ads
    • Work with Collections on credit holds
    • Coordinate ad proof approvals, with sales rep or client
  5. Provides administrative support and assistance for assigned branch and as assigned by supervisor. Additional administrative support for branch may be assigned based on the needs of each branch.

Qualifications

  • An Associate’s degree is required, although a Bachelor’s degree is preferred, with a preference for a degree in business administration or similar field. Additional years of relevant progressive work experience, including very strong administrative experience may substitute for degree requirements on a minimum year for year basis in addition to the 1-2 years of required experience noted below.
  • At least 1 – 2 years of progressive relevant work experience in an administration, production and/or office environment, supporting a group of people or projects.
  • Demonstrated proficiency in Microsoft Office programs, including Word and Excel and internet browsers.
  • Minimum typing speed of 40 cwpm.
  • Must have strong demonstrated written and verbal communication and interpersonal skills, and a commitment to support the Group PM, Sales and PMs and team members.
  • Must be detail-oriented and possess strong organizational skills with the ability to work in a fast-paced, deadline-oriented environment. Must be able to manage multiple ongoing projects and schedules for several managers simultaneously.
  • For internal candidates, familiarity with Naylor MIS preferred. An understanding of Naylor’s sales process with advertisers, as well as 3-part sales strategy is also helpful. Previous Naylor experience in Sales, Marketing,
    Sales Administration or other areas desirable.
  • Ability to sit and use keyboard for extended period of time.
  • Ability to conduct self-according to Naylor’s operating values.

Naylor Association Solutions is an equal opportunity employer and is committed to hiring a diverse workforce.

APPLY HERE

Coupa Specialist

Employer: National Veterinary Associates

About NVA

NVA is a leading global veterinary community of more than 1,400 veterinary hospitals and pet resorts united in the love of animals and the people who love them. Our animal care ecosystem spans the United States, Canada, Australia, New Zealand, and Singapore. Rooted in a culture of compassion, innovation and collaboration, NVA champions each hospital’s unique culture and provides the support and opportunities veterinary teams need to deliver exceptional care to pets and their families.

POSITION

We are currently seeking a full-time, experienced Accounts Payable Representative to join our Support Center team. This role is integral to NVAs operations, since timely and accurate recording and payment of invoices is a key part of our financial operations and reporting processes. We need a focused, organized, and team-oriented individual to perform varied tasks accurately and efficiently.

Principal Responsibilities:

  • Non-PO & PO related invoice entry in Coupa
  • Review invoices for appropriate documentation, select correct general ledger distribution and route for approval
  • Ability to upload spreadsheets into Coupa for invoice processing
  • Ability to run Coupa reports as needed
  • Respond to Corporate departments and suppliers regarding inquiries in a timely manner
  • Ability to respond quickly to requests and adjusting last minute requests to accommodate anything the teams needs
  • Ability to adapt and adjust coverage as needed
  • Effective communication skills even in high-pressure situations
  • Strong organizational skills and can work independently
  • Maintains discretion and confidentiality

Job Requirements/Skills:

  • Detailed knowledge of Coupa
  • Efficient with Excel (V-look up & pivot tables a must and beginner with macros OK)
  • CXML package experience a plus
  • Basic proficiency using Microsoft Office products
  • 4-year degree preferred
  • 4 years financial software experience
  • 2 + years full time AP experience
  • Vendor reconciliation experience preferred
  • High School diploma or GED required
  • Ability to perform highly repetitive motions with fingers, hands, wrists, and shoulders
  • Ability to work alone, work with others, and interact with the public
  • Ability to perform under deadline pressure
  • Ability to understand and follow basic instructions and guidelines
  • Experience communicating directly with suppliers
  • Effective written and verbal communication skills
  • Strong organizational skills
  • Ability to solve practical problems
  • Ability to effectively communicate, speaking, reading, understanding, writing, and hearing clear to multiple audiences

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen. #LI-Remote

*This role is not open to receiving agency candidates and any contingent submissions will not be honored.

Location: Remote – USA, United States

APPLY HERE

Order Entry Representative

Employer: Exemplis

Position Summary:

Welcome to Exemplis, home of custom office products, can I take your order? Don’t worry, no uniforms, fast food restaurants or orange soda included with our awesome Order Entry role! As an Order Entry Representative, you will be an integral part of the team that ensures 400+ orders per day are entered with the highest level of urgency and accuracy in a fast paced, metric driven environment where no order (or day) will look the same. Will you be the Kel to our Keenan?!

Responsibilities and Essential Functions:

  • Enter orders from 1st in queue system – minimum daily order requirement must be met.
  • Responsible for processing and entering all sales orders accordingly. This includes entering GSA/State contract sales orders into government checklist when necessary.
  • Assist Customer Support Representatives with proofing of acknowledgments.
  • Running necessary Order Entry reports as required
  • Matching acknowledgments to sales orders
  • Alert both IT and Manager with all system errors, pricing errors, engineering errors, etc. to avoid product holds on incoming orders
  • Assist in parts entry, literature fulfillment and other administrative duties to improve performance to the customer
  • Clarify open issues such as pricing and missing order information

Qualifications, Skills and Education

  • High School Diploma or GED
  • 2 + years work experience in data entry
  • Ability to pass assessment measuring typing speed and accuracy

About Us:

Exemplis is the fastest-growing office furniture and e-commerce company in the industry! We’re an entrepreneurial company offering infinite possibilities. Being a one-stop-shop means our customers can have everything they need to create exactly what they want. Our world-class customer service, fastest shipping, biggest textile program, and award-winning designs have made us the industry leader for over 25 years. Our SitOnIt Seating brand was created to give our customers what they want, how they want it, when they want it. Today, we’re constantly reimagining how space, textile, and design can help everyonefrom medical offices to Fortune 500 companies to home offices across North Americaget more out of their day.

People are at the core of our business, and on our team, everyone makes an impact. We absolutely owe our success to our incredible group of talented employees who bring equal parts skill, passion, drive and of course, fun — to the table each and every day. We have created a workplace that is inclusive and diverse — where everyone can be their authentic self, and where that authenticity is celebrated. By creating an environment where people from every background can thrive, Exemplis becomes a better and more successful company.

We’re proud to be a company that gives back to the very communities that our team members live and work in. Our giving ethos focuses on three buckets of impact: sustainability, community outreach and transparent operations. From donating lobby seating to medical clinics in low-income neighborhoodsto our yearly giving week and toy drive for Toys for Tots we believe collaboration, kindness and authenticity are essential to our humanity.

Exemplis is an Equal Opportunity Employer, and our company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national or ethnic origin, protected veteran status, disability status, or any other characteristic protected by applicable state or federal civil rights laws that is not related to job requirements.

APPLY HERE

Data Entry Operator

Employer: Change Healthcare

Overview of Position

What will be my duties and responsibilities in this job?

  • Responsible for data entry of material from source documents to a computer-connected terminal.
  • May operate an alphabetical/ numerical keypunch machine.
  • Verifies data and performs clerical tasks in the data processing function. Examines, revises, approves and dispatches input and output materials according to established specifications.

What are the requirements needed for this position?

  • Required: High school diploma or equivalent work experience
  • 1+ years’ work experience

What other skills/experience would be helpful to have?

  • Knowledge of the data entry process
  • Organized
  • Detail Oriented
  • Ability to multi-task
  • Work well with others
  • Computer literate

How much should I expect to travel?

  • Remote

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

APPLY HERE