by twochickswithasidehustle | May 1, 2022 | Uncategorized
Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. Etsy, Inc.’s ‘house of brands’ portfolio has expanded to now include four individually distinct ecommerce brands — Etsy, fashion resale marketplace Depop, musical instrument marketplace Reverb, and Brazil-based handmade goods marketplace Elo7. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We’re large enough that you’ll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.
Job Description
What’s the role?
We are looking for a social media professional to support Etsy’s global social video efforts, with a special focus on short video formats such as TikTok, Instagram Reels and YouTube Shorts.
As the Social Media Producer you will work closely with social channel leads, as well as an array of talent, sellers, and UGC creators, to develop and create short form content that will define Etsy’s voice across these key channels. Are you a digital content creator who is obsessed with creating short form video, and passionate about Etsy’s marketplace for creators? If so, this could be the perfect match.
What does the day-to-day look like?
- Partner with social channel owners to produce and curate a steady flow of content for TikTok, Instagram Reels and YouTube Shorts, including original photo and video content
- Maintain the integrity of the Etsy brand, ensuring that our content is uplifting and inspiring to sellers and buyers alike, amplifying Etsy’s mission of keeping commerce human
- Be a steward of Etsy’s brand and voice, particularly on TikTok, working to evolve Etsy’s strategy and vision for the channel
- Ensure platform and audience intentionality for each piece of content you pitch, produce and publish
- Collaborate with channel leads to brainstorm and develop repeatable video formats and franchises across channels
- Identify trending content across social video platforms, especially opportunities for Etsy to thoughtfully and meaningfully engage
- Proactively identify, vet and repurpose products, shops and/or existing UGC content that aligns with Etsy’s values and standards for Etsy’s global brand, international and seller channels.
- Actively test, optimize, and evolve the short form video approach across channels, surfacing key insights to the social team as well as our marketing partners to drive views, engagement and channel growth.
- Thoughtfully syndicate new and existing content across channels, ensuring that content is appropriately adapted for each channel and audience.
Qualifications
Qualities that will help you thrive in this role are:
- 3+ years experience creating social media video for a large brand or publisher
- Deep knowledge of the social video landscape and social trends, possess a keen awareness of the difference between successful consumer and brand content
- Extensive knowledge of measurement and performance for social video as well as content discovery and CMS work streams
- Experience producing photography and video content for a brand and can write copy for social media video formats
- Passion about supporting small businesses, creativity and craftsmanship and care deeply about building the Etsy brand for key audiences
- Able to balance multiple projects and priorities, while acting nimbly to support emerging trends and opportunities
- Understanding of in-platform editing and creation tools on social platforms like TikTok, Instagram, and YouTube
- Experience with Adobe creative creative tools (Photoshop, Adobe Premiere Pro) is a must.
Additional Information
What’s Next
If you’re interested in joining the team at Etsy, please send a cover letter and resume telling us why you’d be right for the position. As you’ve hopefully seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So write to us and tell us what you’re all about.Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.
APPLY HERE
by twochickswithasidehustle | May 1, 2022 | Uncategorized
Job Description
Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, and www.cartersoshkosh.ca. The Company’s Just One You and Genuine Kids brands are available at Target, its Child of Mine brand is available at Walmart, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter’s is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.
- Monitor social media platforms
- Respond to customers posts and private messages in a timely manner
- Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
- Resolve customer complaints and problems to the satisfaction of the customer and escalate as needed to appropriate escalation distribution groups.
- Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
- Own open issues and work closely with escalation partners to identify, document, and monitor any and all exceptions and communicates the occurrence and updates to the appropriate teams
- Use technology tools as directed and within established guidelines
- Maintain confidentiality of the organizations customer data
- Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
- Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into contact center systems as required
- Monitor product reviews and respond to customer questions on the website
- Support of Ship to Store and Store 6 initiatives
- Other miscellaneous duties assigned
- Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness
- Report on trends or provide additional data when requested
Pursuant to Colorado regulations, if this job is performed in Colorado, the hourly pay rate range is $17.50-$19.00
LI-REMOTE
Experience and Skills
- Previous customer service experience
- Demonstrate excellence with listening, verbal, and written communication skills
- Working knowledge of computers, office software, email, and Salesforce
- Sound judgement and ability to prioritize and maintain a schedule
- Ability to navigate and multi-task
- Must have the ability to abide by all of Carters policies and procedures, specifically the attendance policy
- Familiarity with social media channels (Facebook, Instagram, and Twitter)
- Resourceful and solution oriented
- Team player. Operates effectively in a fast-paced, deadline-driven environment
- Minimum 6 months of customer service experience
- Call center, Consumer Affairs, Retail and/or eCommerce experience
- Ability to work in a highly structured environment
- Ability to work in a competitive performance driven environment
- Ability to handle repetitiveness of contacts from internal and external customers
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
- Follow work from home policies
- Holiday work schedule as defined by management and business needs/volume
- Comply with blackout periods as determined by management
NOTE- THIS POSITION DESCRIPTION IS NOT INTENDED TO BE ALL-INCLUSIVE. THE DUTIES DESCRIBED MAY BE CHANGED OR REASSIGNED AT THE DISCRETION OF MANAGEMENT, AND THE EMPLOYEE MAY BE REQUIRED TO PERFORM DUTIES THAT ARE NOT LISTED IN THE POSITION DESCRIPTION.
APPLY HERE
by twochickswithasidehustle | Apr 29, 2022 | Uncategorized
REMOTE /DIGITAL HEALTH /FULL-TIME
The Company
Fuzzy is your pet health partner. On a mission to make pet care more accessible, Fuzzy is a subscription-based service offering members 24/7 Live Vet Chat support, virtual vet consultations, and on-demand answers from a team of licensed, on-staff pet health experts. Fuzzy also offers pet parents vet-tested and recommended products and personalized programs for nutrition, training, and obedience.
Through technology, we’re creating a different type of relationship between pet parents and their veterinary caregivers – one that’s personal, empowering, and focused on improving the lives of animals.
The Role
We are looking for full time Veterinary Support Specialists for our overnight shifts to provide Fuzzy Pet Health customers with a compassionate, thorough, and a medically excellent tele-health experience. Our customers subscribe to the Fuzzy Pet Health digital health experience to get professional, point of need advice about all manner of issues they are having with their pets. You’ll be responsible for using an evolving diagnostic framework to evaluate, consult, and advise pet owners, and following up with customers to ensure successful outcomes.
You’ll use your expertise and training to triage inbound emails and chats, ranging from counseling customers who are experiencing urgent and emergency issues, needing to stabilize their pet and get them to an urgent care facility, to talking owners through minor issues and providing general advice on issues like food allergies, nutrition, dermatology, and parasites.
What We’re Looking For
CVT, RVT, or LVT or currently studying to achieve accreditation
Actively enrolled DVM students are also welcome to apply
At least 5 years of clinical experience
You love pets and are passionate about helping owners be awesome pet parents
Excited about the potential for digital transformation in veterinary medicine and you want to make a BIG impact on pet health
Enthusiasm, collegiality, and integrity are at the core of who you are and how you work
Reliable, accountable, and find joy in your chosen profession.
Flexible to work weekends or holidays.
Responsibilities
Provide Fuzzy’s pet parents with a compassionate, thorough, and a medically excellent telehealth experience
Use your expertise and training to triage inbound emails and chats to mitigate a variety of situations
Provide counsel to customers experiencing urgent, emergency issues and needing to stabilize their pet in order to get them to a proper care facility
Talk owners through minor issues and provide general advice on matters related to mild food allergies, nutrition, dermatology, and parasites
What We Offer
Competitive Salary
Employee stock options in a VC backed startup
Comprehensive health, dental, and vision
Flexible PTO for full time employees
A collaborative team of people who live our core values everyday
Our team is fully remote and distributed around the US
APPLY HERE
by twochickswithasidehustle | Apr 29, 2022 | Uncategorized
Overview
Suzy puts the voice of the consumer at your fingertips. Whether you’re a novice or an expert researcher, our platform brings advanced tools together with the highest quality audience to deliver insights in minutes. Some of the biggest brands in the world use Suzy to deliver breakthrough products and experiences backed by data-driven decisions. Learn more at www.suzy.com.
Do you enjoy helping people through difficult problems? As a Customer Support Representative, you will be responsible for answering email and chat inquiries for our members and clients. Our Customer Support Representatives are primarily responsible for communicating with our member base and will have more opportunities to collaborate and troubleshoot client issues over time. Duties will include researching, educating and resolving complaints, working on gift card redemptions, detecting potential spam accounts, identifying site bugs and performance issues, and other responsibilities to ensure customer retention and satisfaction.
Customer Support Representatives will primarily report to a Member Support Team Lead, who leads handling customer requests and associated procedures. Suzy has a collaborative and innovative workplace and the expectation is that as a Customer Support Representative, you will work closely with other departments to improve tactics, processes, and communications over time.
A Representative may need to respond to emails and chat requests after typical work hours or on the weekend. Weekday schedules will be flexible in order to balance out these commitments as necessary.
Responsibilities
- Respond to customer support requests through email and chat utilizing Zendesk Ticketing System
- Help customers troubleshoot issues they encounter while using our software and provide actionable tips to resolve the problem
- Follow communication procedures, guidelines, and policies
- Identify trends in customer service requests and handle accordingly
- Troubleshoot, replicate, and report errors and bugs to the Development team
- Avoid legal challenges by monitoring customer compliance with terms of service
- Monitor spam on our member dashboard
- Support the customer service team and other operations personnel
- Miscellaneous administrative tasks to ensure smooth team operations
- Contribute to the development and success of the Audience team
Qualifications
- Must live in Nevada and be willing to report into a set office location if required
- Bachelor’s degree preferred
- At least 1 year of previous in-office customer support experience (e.g. answering email and chat inquiries)
- Strong verbal and written communication skills
- Experience multi-tasking in a fast-paced and changing environment
- Proactive, organized, and detail oriented
- Self-starting professional with a positive attitude
- Empathetic communicator with a customer-focused mindset
- Problem-solving and logical thinking skills; you demonstrate initiative, take ownership of customers’ needs, and make suggestions to improve processes and customer service
- Ability to work in a team environment and work a flexible or weekend schedule to meet our business needs
- Computer-literate and proficient in Microsoft Excel / Google Drive
- Previous Salesforce and or Zendesk experience is a plus, but not required
Benefits:
- We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately
- A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
- The opportunity to make an immediate impact as a part of a fast-growing company
Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure all people feel supported and connected at work.
Suzy is committed to protecting its customers, employees, partners, and the company as a whole, from damaging acts that are intentional or unintentional. Effective security is a team effort involving the participation and support of every user who interacts with company information/data and systems. It is the responsibility of each individual to help protect company information assets.
#LI-Remote #LI-CC1
APPLY HERE
by twochickswithasidehustle | Apr 29, 2022 | Uncategorized
Department: Development
Status: Non-exempt
Reports to: Director of Monthly Giving and Online Engagement
Positions Reporting to this Position: None
Location: Flexible (within the United States)
Union Position: Yes
Job Classification Level: B
Salary Range (depending on experience): $55,784-$65,439
General Description:
LCV believes our earth is worth fighting for because everyone has a right to clean air, water, and a safe, healthy community. To ensure those rights are protected, we help people use their power to shape policy, hold politicians and polluters accountable, and influence elections.
For more than 50 years, LCV has grown into a potent political force for protecting our planet and everyone who inhabits it. We have built a powerful national movement with 30 state affiliates, and grassroots and community organizing programs across the country.
LCV is hiring an Online Engagement Coordinator who will work with the Director of Monthly Giving and Online Engagement to write and deploy email/SMS communications, support the overall email/SMS communications calendar and manage the member call/email center. This role will be responsible for coordinating the production of fundraising and advocacy email communications, building campaign pages, donation forms, and email queries, as well as routing and reviewing communications internally and externally for approval. The Online Engagement Coordinator must be an excellent editor who can communicate LCV’s programmatic work and theory of change to members and demonstrate our racial justice and equity priorities in our communications. As a part of the Development team, the Online Engagement Coordinator will also assist in coordinating with the LCV Membership Call Center, managed by an outside vendor. The ideal candidate is an excellent multitasker, able to manage multiple projects and production threads, and communicator.
Responsibilities:
- Email/SMS Calendar Management:
- Participate and actively engage with the Development department’s internal projects on racial justice and equity, including writing reviews to inform how we better improve copy to reflect our values.
- Route email copy through LCV’s internal review process.
- Co-manage the shared Email Communication Calendar on Outlook.
- Manage robust A/B Email Testing Program with support of consultants and the Development data team.
- Manage email requests and sends for all departments outside of Development as well as requests from state partners, including their audience builds, copy-editing, etc.
- Assist in managing relationships with digital consultants and support the strategies developed for monthly and quartering planning and testing.
- Email/SMS Production:
- Review and edit all donation form copy and update forms as needed.
- Work with the Director of Monthly Giving and Online Engagement to coordinate uploads and content for onboarding series.
- Work with the Director of Online Systems to automate the auto renewal process and monitor statistics, metrics, and sends.
- Member Relationship Management:
- Coordinate with vendors to manage LCV’s Membership Call Center, including addressing any outstanding member-related issues, providing center with talking points and messaging updates, oversees work on Zendesk/Feedback inbox, updating CRMs with member contact information changes as needed, processing refunds, and sustainer cancellations.
- Handle calls and emails to members outside of the call center’s scope.
- Assist multiple teams, including development, campaigns and Chispa, with Phone2Action requests and needs, including building forms, reporting on statistics, and connecting dockets.
Qualifications:
- Work Experience: Required – Minimum of 2 years experience working in a fundraising, administrative, digital marketing, online advocacy or customer service role. Preferred – Experience writing effective copy for email fundraising and advocacy. Experience working in a nonprofit, political organization or campaign. Experience with Salesforce, CRM, HTML or other coding, email programs (Acoustic, EveryAction, etc.) or digital marketing programs, like IBM Watson Campaign Automation, or Zendesk.
- Skills: Highly organized and attentive to details; capable of self-direction and able to take ownership of routine tasks; excellent written and oral communications skills; adept at maintaining systems for easy access to information and data; strong sense of teamwork and community; works well in a fast-paced environment; able to handle multiple tasks under pressure of deadlines; demonstrates strong judgment.
- Cultural Competence: Shares our commitment to integrating justice and equity into the work we do and ensuring an inclusive organizational culture. Commitment to equity and inclusion as organizational practice and culture.
- Working Conditions: This job operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, and audiovisual systems. This position is largely sedentary, often standing or sitting for prolonged periods. Ability and willingness to travel for staff retreats, meetings, conferences and professional development opportunities, as needed (currently paused due to COVID). The location of this position is flexible. Applicants need to be located in and legally authorized to work in the United States. Please note that most LCV staff are currently working remotely during the COVID-19 pandemic, through April 30, 2022.
To Apply: Send cover letter and resume to [email protected] with “Online Engagement Coordinator†in the subject line by May 8, 2022. No phone calls please.
APPLY HERE
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