by twochickswithasidehustle | Oct 3, 2023 | Uncategorized
Location: Remote, USA
Shift: 8:00AM-4:30PM accoridng to candidate’s time zone, Monday-Friday.
R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patient’s and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
Responsible for reviewing deposit logs to verify if payments have been received and posts payments to patient’s accounts.
Position reports to: Posting Manager
Responsibilities:
- Effective, efficient, and timely sorting of desposits into the appropriate database or lockbox
- Balancing payments posted in relation to deposits that are outstanding
- Review all checks and correspondence designated “Unable to Locate” and work with other teams across the organization to identify the source or recipient of payment
- Establish and maintain an accurate understanding and application of the Client Manual as it pertains to the Cash Posting job function
- Maintain acceptable levels of attendance and punctuality as specified in company and departmental policies
- Meet routine deadlines and work schedules as well as timely and accurate completion of special projects and any other duties as assigned
- Understand, support, enforce and comply with company policies, procedures and Standards of Business Ethics and Conduct
- Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties
- Compliance with R1 policies
- Other duties as assigned
Qualifications:
- High School Diploma or equivalent
- Minimum of 1 year of customer service experience is required
- Experience with eClinical Works is preferred
- Experience working in a healthcare revenue cycle environment is preferred
- The ability to organize work and meet established deadlines
- Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Skills/ Knowledge Requirements:
- Ten-key by touch –8, to 1,ksph
- The ability to read, speak and write in the English language in a clear and concise manner
- 6 months experience using a computer
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:
- Comprehensive Medical, Dental, Vision & RX Coverage
- Paid Time Off, Volunteer Time & Holidays
- 401K with Company Match
- Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
- Tuition Reimbursement
- Parental Leave
by twochickswithasidehustle | Oct 3, 2023 | Uncategorized
Job Introduction
Maximus is currently looking for a Limited Service Quality Assurance Analyst. This position will be a work at home position. The position is responsible for auditing the auditor, facilitating calibration calls with quality staff and/or supervisors, and occasionally monitoring and evaluating CSR calls.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers’ Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO’s established requirements and internal customer service performance standards.
Hours of Operation:
Monday thru Friday and may be required to work some weekends, hours range from 8:00 AM – 8:00 PM (EST) – Candidate must be flexible and able to work any shift within the hours of operation.
Job Summary
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Minimum Requirements:
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
Education and Experience Requirements
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
- Requires a High School Diploma or GED
- Associate’s Degree preferred
- At least 3 years of related experience in call center monitoring, quality assurance, and/or customer service
- Knowledge of quality assurance and continuous improvement concepts, procedures, and processes
- Ability to meet call monitoring deadlines and perform with skill and accuracy
- Organizational, teamwork, and customer service skills. Must be able to prioritize and organize work and work successfully in a multi-task environment
- Excellent interpersonal skills
- Effective oral and written communication skills; strong typing ability required
Hours of Operation:
Monday thru Friday and may be required to work some weekends, hours range from 8:00 AM – 9:00 PM (EST) – Candidate must be flexible and able to work any shift within the hours of operation
Remote Home Office Requirements:
- Desktop or Laptop Computer
Windows 10 or Apple OS 10.5 or higher
No tablets, iPads, netbooks, Chromebooks, or smart phones
- Private and Secure workspace from home
- Reliable wired internet connection with minimum download speed of 25 mbps and minimum upload speed of 10mbps (No Hotspots or Wifi)
- Wired USB headset and Webcam
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant’s salary history will not be used in determining compensation.
Posted Max
USD $26.44/Hr.
Posted Min
USD $16.20/Hr.
by twochickswithasidehustle | Oct 2, 2023 | Uncategorized
Job Posting:
Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.
We realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up. Join our team today.
Ferguson is currently seeking the right individual to fill an immediate need for a Pricing Coordinator. There is opportunity for this role to be remote/hybrid.
Responsibilities
- Coordinate with branches & related corporate departments to ensure that price matrix data is received in a timely manner using a variety of methods and tools
- Review and approve branch job quotations, meeting deadlines
- Build and maintain pricing measurements for decision-making processes
- Participates in the resolution of all price matrix related issues
- Track historical pricing data in a database format to provide scheduling projections
- Participate in corporate-wide initiatives involving pricing functions, philosophies or processes
- Cross train in all “specialty” pricing programs and processes
Qualifications
- 2+ years of basic pricing principles in a distribution industry is a plus
- Proficient with Microsoft Excel at an advanced level
- Self-motivated, highly organized and process oriented to manage multiple priorities
- Exceptional analytical skills using data based statistical concepts
- Superior problem solving and creative solution skills
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!
#LI-Remote
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Pay Range:
–
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.
-$15.00 – $23.79
–
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
–
This role is Bonus or Incentive Plan eligible.
–
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
by twochickswithasidehustle | Oct 2, 2023 | Uncategorized
Job Posting:
Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.
We are looking for a focused Enterprise Data Operator for the Build with Ferguson team to continuously add new products to the Build.com site and update the content of our product pages. The Enterprise Data Operator will need to communicate with employees within the company with professionalism. The Enterprise Data Operator will translate and manipulate data provided in projects in a timely and accurate manner. They will identify and correct errors to meet Ferguson’s high standard of quality. All Operators will need to maintain a professional and contributing attitude.
Responsibilities
- Manages multiple data tasks within set deadlines, utilizing Excel, SQL, SharePoint, and product category knowledge
- Take on data tasks including new product adds, product enrichments, and overhauls
- Follow department standards, so that customer pages reflect the most current information available such as following category style guides, adhering to pricing rules, and reviewing Taxonomy guidelines
- Communicate well with others within and outside job area
- Respond to constructive criticism and feedback in a professional manner
- Thoroughly reading all forms of communication that pertain to the department and taking any necessary action
- Organizing and keeping all programs/software up to date
- Time Management: Must be able to effectively multitask and organize one’s day in accordance with the required tasks at hand
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Qualifications:
- Problem solving, identification, and analysis skills including the capability to routinely Self QA work.
- Attention to detail: Knowledge of grammar, punctuation, and basic math skills
- Ability to work within provided instruction and time constraints without direct supervision
- Willingness to learn new processes
- Effectively communicate issues and status of tasks; occasionally escalates issues and recommends solutions to higher level associates or team lead
- Capacity to learn; retain information; knowing, understanding, and improving upon available resources
- Comfortable communicating with individuals via video, chat, email, or phone
- Demonstrates efficient organization and time management skills
- Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
- Education/Training/Experience – High school diploma or GED required; one or more years of relative experience or intermediate competencies with Office 365, Excel, project management tools such as JIRA or Airtable, SQL, and SSMS, and Photoshop
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!
#LI-Remote
–
Pay Range:
–
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.
-$18.11 – $28.91
–
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
–
This role is Bonus or Incentive Plan eligible.
–
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
by twochickswithasidehustle | Oct 2, 2023 | Uncategorized
Job Details
Remote Type
Fully Remote
Salary Range
$51,000.00 – $70,000.00 Salary/year
Description
Our Purpose:
At Lovesac, we are committed to bringing Total Comfort to millions of homes. That means having furniture that can evolve along with them as life unfolds.
From Sactionals, The Worlds Most Adaptable Couch, to Sacs, The Worlds Most Comfortable Seat, Lovesac products provide peace of mind where others cannot. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill, which is good for families and our environment.
What We Believe:
Love. It is the name we live up to. It is purposefully and meaningfully woven into every aspect of our business. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We seek to promote love and happiness with all that we do. #LoveMatters
We are committed to working and succeeding by incorporating our Guiding Principles into every aspect of our business:
We can all win together
Doing less and doing better
We are borrowing this earth from our children
Home is where life happens
Love matters
The Role:
Are you a self-starter, detail-oriented and collaborative individual, looking for an opportunity in a high growth company? If you have both a technical and creative mind, with a passion for building beautiful web pages and content, we would love to speak with you! We are currently searching for an eCommerce Website Specialist who will be responsible for creating customer facing web content, building promotions, managing on-site search features, visual merchandising and the overall front-end experience across the Lovesac website. The ideal candidate will have working knowledge of HTML, Photoshop and hands-on experience working within Magento Page Builder, Adobe Experience Manager (AEM) or a comparable CMS platform. They are motivated to learn new skills related to eCommerce and digital work. This role requires time management and problem solving skills, follow-up ownership and initiative to quickly adapt to a changing business environment.
Consistent ability to work both offsite and report into Corporate Headquarters or designated touchpoint, as required and in accordance with Lovesac policies, CDC and State Guidelines.
Summary of Key Job Responsibilities
Partner with the UX team through new page design, development and execution.
Manage the onsite search feature, optimizing results based on best practices, data and business goals.
Responsible for staging and scheduling website content in support of promotion testing, product launches and seasonal refreshes.
Execute ad hoc and scheduled website updates including imagery, graphics and copy across various CMS and static HTML pages.
Contribute to briefing the Creative Team on needs for web assets, imagery, content and promotional needs.
Contribute insights and recommendations to team discussions on digital content best practices to ensure optimization in delivery.
Assist with other ecommerce projects as needed.
Responsible to meet or exceed all goals and key performance indicators (KPIs).
Maintain a calm demeanor and manage issues professionally and respectfully in accordance with our company standards.
Act with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
Perform any other duties as requested by management.
Qualifications
Requirements & Qualifications
Bachelors Degree in a related field required.
Must have a minimum of 3-4 years experience working in related role
Competency within a content management system, Magento Page Builder or AEM highly preferred.
Working knowledge of HTML and Photoshop
Fluent in Microsoft Office suite (Word, Excel, PowerPoint)
Excellent organizational skills, attention to detail and ability to multi-task
Outstanding communication skills are essential as are cross functional collaboration
Maintains a calm demeanor and manages issues professionally and according to our company standards.
Must be results driven and utilize knowledge to meet or exceed KPIs and goals.
Must have proven time management skills and quickly adapts to a changing business environment.
Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
Must take accountability and responsibility for your actions.
Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
Demonstrates strong analytical, mathematical and problem-solving skills.
Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
Proficiency required in Microsoft Office: Word, Excel & PowerPoint.
Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.
Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
Consistent ability to work both remotely and report into Corporate Headquarters or designated retail touchpoint, as required and in accordance with Lovesac policies, CDC and State Guidelines.
Must possess a strong work ethic and exemplify The Lovesac Values:
Lovesac Core Values
Audacious Dreamers
Willing to sweep the floors
Grit
Aspirational Values
Customer Centricity
Only A Players
Executional Excellence
Consciousness
Table-Stakes Values
Positivity
Flexibility
Inclusivity
Insatiable Learning
Passion
Collaboration
Empathy
Transparency
Full Time Benefits*
Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools, Sales Incentive Program.
Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
Paid Time Off: Up to 120 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays, Summer Flex Time.
Pet Insurance and generous Associate Discounts.
*Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.
Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.
Our customers have the opportunity to shop with us seven days a week and select positions may require availability outside of normal working hours.
Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information, or any other characteristic protected by applicable law.
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