by twochickswithasidehustle | Jun 4, 2022 | Uncategorized
USA Work at Home
State:USA Work At Home
Job Description:
We are looking for tech savvy people to provide customer support and basic troubleshooting for mobile wireless customers. The Chat- Care & Tech Support Specialist is responsible for providing an excellent customer experience and technical support by promptly and accurately responding to customer inquiries/issues via digital channels. Such platforms may be, but are not limited to: Webchat, messaging platforms, Social Networks (Facebook, Twitter), and email. You may, on occasion, interact with customers verbally via outbound phone calls. Due to channels of communication, some responses to customers may represent the client publicly.
Responsibilities include:
Providing each customer with a world class experience.
Answering product and tool related questions.
Guiding Customers through placing orders, updating account information, and conducting basic troubleshooting of mobile devices.
Be the front-line responder and act as a consulting concierge for helping customers find the best possible solution.
Act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice.
All you need is:
Customer Service Experience! As chat is the only way these customers can interact with the provider, it is important that we build a team who is well equipped to provide a top-notch customer service experience! We look for people who can engage end-users by conveying empathy, a willingness to help, and expertise.
Tech Savvy! As this is a chat program, and the product is mobile phone technology, we look for someone who has a high level of comfort using both computers and smart phones. Additionally, we look for someone with the Ability to look beyond obvious solutions and experiment with different approaches to solving problems to logically troubleshoot technical issues.
Written Communication Skills! As the customer cannot see or hear you, there is a need for flawless grammar, spelling and punctuation as well as well-structured responses. This helps ensure the customer is reading the message as you intended it to be read.
Ability to type a minimum of 30 WPM
Attention to detail and process adherence
Quick adaptation to process changes as needed
Ability to work independently, self-learner
What we offer:
Competitive hourly rate – $14.50/hr
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
A productive, quiet and distraction-free, secure place to work
A headset to use for training and meetings that is/has:
USB
Dual ear
Noise-cancelling microphone
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
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APPLY HERe
by twochickswithasidehustle | Jun 4, 2022 | Uncategorized
Company Description
Family ReEntry breaks cycles of violence, crime and incarceration by providing client-centered interventions and support services to empower and strengthen individuals, families and communities. We are raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We seek to encourage personal responsibility and change which will help rebuild, restore and transform individuals and families.
Job Description
We are looking for a Data Entry Clerk to join our team. Candidate must be reliable as you will be responsible for inputting data and making changes to existing data in digital databases. You also be inputting data from paper documents into digital spreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data correctly.
Responsibilities
Create spreadsheets to track important client information and orders.
Transfer data from hard copy to a digital database.
Update client information in a database.
Organize existing data in a spreadsheet.
Verify outdated data and make any necessary changes to records.
Qualifications
Proven experience as data entry clerk
Accurate typing skills
Knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
Working knowledge of office equipment
Basic understanding of databases
Good command of English both oral and written
Great attention to detail
High school degree or equivalent
APPLY HERE
Pay depends on experience
by twochickswithasidehustle | Jun 2, 2022 | Uncategorized
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Content Moderation!
Do you have a Content Moderation background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
Mods will be moderating auto-flagged content. When customers input text to be auto-generated into a voiceover, sometimes the content is flagged by the filter. This content is moderated using our client’s internal web-based moderation tool. Content that requires escalation will be handled via Slack channel. Workflow and escalation documentation will guide Mods in identifying and scoring flagged content, thus providing a clear and concise decision matrix.
Project Hours (All Times Pacific):
Monday – Friday Shift #1: 9 am – 12 pm
Monday – Friday Shift #2: 3 pm – 6 pm
Saturday Shift: 1 pm – 6:30 pm
Sunday Shift: 1 pm – 6:30 pm
*Some weekend availability required
Hourly Rate:
To be discussed in the interview phase
Commitment:
10 hours per week
90 days (as needed)
What We Are Looking For:
Detailed & process-oriented
Experience in following documented workflows and escalation matrices with a high degree of accuracy preferred
Content Moderation experience who can identify potential ‘loopholes’ or “misflagged” content in process documentation and make suggestions with supporting evidence
Comprehensive writing/reading (English) skills are a must
Strong analytical skills for discerning different degrees of content compliance
WorkSpace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on the phone
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
PRO TIP: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
APPLY HERE
by twochickswithasidehustle | Jun 2, 2022 | Uncategorized
Working with OutSec
If you would like to provide typing services to OutSec, this is the correct place to start your application. Successful applicants will be contacted and invited to participate in further assessments. If you do not hear from OutSec, this does not mean that your application has been unsuccessful, but that we do not have a suitable vacancy at the moment. Your application will, however, be held for three months and you may be contacted at a later date should a suitable vacancy arise. If you do not already have digital transcription equipment, please do NOT purchase this until you have been contacted by OutSec.
OutSec is always looking for typists offering a commitment of at least 4 hours’ availability Monday to Friday inclusive.
You will be contacted by OutSec should we wish to invite you to participate in further assessments. Due to the high number of applications we receive, we are unable to enter into personal correspondence regarding your application.
APPLY HERE
by twochickswithasidehustle | Jun 2, 2022 | Uncategorized
We are hiring for paid product testers! Work from home, earn some extra income, and test our new products before they hit the shelves. Earn up to $500 per week.
APPLY HERE
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