by twochickswithasidehustle | Jun 7, 2022 | Uncategorized
About the Role
Every day, Kickstarter receives hundreds of inquiries from community members. As a Community Support Specialist, your primary responsibilities will be to effectively answer our high touch support tickets and to maintain our quality standards and SLAs. You will be expected to learn the ins and outs of Kickstarter and to familiarize yourself with our community of creators and backers so that you can provide the best support. You’ll work closely with creative experts on our team to provide a seamless experience for our community.
This is a full-time position.
In This Role, You Will:
Answer support tickets in Zendesk.
Develop an expert understanding of our platform and administrator tools.
Help to develop new processes for support based on CS data reporting
Identify, verify, and escalate bugs and technical issues through proper channels.
Report on trends and other insights gathered from support tickets.
Help maintain our community-facing support resources as our product, policies and procedures evolve.
Escalate sensitive and high touch issues to subject matter experts.
About You
You enjoy providing great support to others, making things right, and making people happy.
You’re a strong communicator in writing, with a knack for presenting complicated information in a way that everyone can understand.
You’re skilled at using critical thinking and deduction to recognize patterns in an ocean of information.
You bring a level of technical acumen to the role, able to understand new features and troubleshoot them accurately.
You’re excited about establishing new and creative ways of building and supporting our platforms.
You empathize with backers, creators, and the challenges of bringing creative projects to life.
What You’ll Enjoy:
- Fridays off! Kickstarter is currently experimenting with a 4-day/32-hour workweek pilot so that we can all enjoy long weekends
- A fully remote workforce with plenty of opportunities to get to know your colleagues
- 100% employer-paid health plan offerings
- 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Years
- 25 volunteer hours each year to give back to your community
- 16 weeks of parental leave plus fertility/family planning resources
- Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work
You can read more about our benefits and working at Kickstarter at our Jobs page.
Our Fully Virtual Team
We’re currently able to support employees based in the following US locations: CA, CT, FL, GA, MA, MD, NC, NJ, NY, OR, VA, and WA. We’re also able to support employees in the United Kingdom and Canada (Ontario & British Columbia). If you live in—or are willing to move to—any of these locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description.
Kickstarter is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
APPLY HERE
by twochickswithasidehustle | Jun 4, 2022 | Uncategorized
Found is a modern weight care platform and community focused on integrated support. According to a recent CDC study, nearly 50% of Americans want to lose weight, and on average, Americans have gained 30 lbs during the pandemic. But the existing weight loss industry focuses on shame – if you don’t have the willpower to eat less and workout more, you aren’t trying hard enough.
Modern science shows us that weight care is complex – food and movement are important, but so are hormones, genetics, sleep, stress, mental health, and daily habits. Found’s unique approach incorporates personalized coaching, an online community, and if indicated, medical and prescription solutions.
Research shows that addressing weight health reduces the long-term risk of diabetes, heart disease, and some forms of cancer. We believe in giving our community tools that will help them add years to their lives and reach their goals. We believe it’s not just what you’ve lost, it’s what you’ve Found. Found has raised more than $130mm from leading investors, including Atomic, GV, WestCap, IVP, TCG, Define Ventures and more.
This opportunity can be full-time or part-time.
The pay range for this role is approximately $18 per hour.
What You’ll Do:
Answer incoming emails, texts, and chats from customers and document relevant information as needed.
Identify customer issues and resolve in a timely manner, working with the appropriate cross-functional teams as needed.
Create a feedback loop between customers, health coaches, and the customer support team to help improve the customer’s experience.
Document standard operating procedures as we scale.
Maintain a positive attitude while engaging with customers and internal team members
Identify and recommend updates based on customer feedback in relation to product, FAQs, services, and more.
What You Have:
Organized and detail-oriented work; collaborative, team-player approach ; ability to multitask in a rapidly growing organization.
Comfortability working through ambivalence and resistance with customers.
Strong communication skills – writing, typing, and phone.
A growth mindset and openness to feedback.
Bonus points for experience with Kustomer.
What You’ll Get:
Competitive compensation.
Medical, dental, vision, and life insurance.
PTO, company-paid holidays, parental leave.
401K, wellness and wifi perks.
Flexible, remote-first work culture.
APPLY HERE
by twochickswithasidehustle | Jun 4, 2022 | Uncategorized
Job Details
Description
This is a temporary remote position at $13.25/HR. This position is for 6 months with the possibility of becoming a full-time regular employee.
The purpose of the MIPS (Medical Image Processing) Agent is to review and associate medical records to the appropriate requests while maintaining adequate production and quality levels through tracked metrics.
Responsibilities:
Review medical records and associate individual records to the correct location for client downloading
Perform quality checks prior to associating each record for download, ensuring all protected health information is safeguarded in the client record
Responsible for identifying incoming invoices and provide to the PIQ lead
Process incoming authorizations for request of records in a timely manner as outlined by Cotiviti process
Completes all responsibilities as outlined on annual Performance Plan.
Completes all special projects and other duties as assigned.
Must be able to perform duties with or without reasonable accommodation.
Requirements:
High School diploma, GED, or equivalent work experience
Some previous healthcare experience preferred, specifically with medical records
Self-motivated with a high degree of ownership/accountability, with strong attention to detail (including planning, executing, and follow-up procedures)
Effective written and verbal communication skills required
Demonstrable punctuality and ability to maintain a consistent schedule
For the safety of our employees and those considering employment with Cotiviti, we are currently conducting all interviews virtually. In addition, the majority of the Cotiviti team is currently working remotely, and we are onboarding new hires remotely as well. As we monitor the pandemic, these arrangements may change and we will update accordingly.
LI-Remote
APPLY HERE
by twochickswithasidehustle | Jun 4, 2022 | Uncategorized
Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Remote Data Entry Associate
Must be able to type a minimum of 40 WPM
Must be familiar with Adobe, Excel and Microsoft Applications
Must be available to work mandatory OT during peak periods
Must be flexible with either working 1st or 2nd shift
Do you have a great attention to detail?
Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits
Join our Transaction Processing Team
You’ll put your skills to work by supporting our client through document review and data entry. Your work will make a positive difference in the organization you support.
About the Role
As a Transaction Processing Associate, you will provide document review and data entry support to our client. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration.
As a Transaction Processing Associate, you will be responsible for:
Providing production services to client operations by performing administrative tasks such as data-entry, document processing and scanning
Receiving documents from both electronic and hard copy form for accurate processing
Processing documents by following internal processes and identifying any gaps in required information
Identifying documents and their purpose to create a database of information
Providing great customer service.
Requirements
To be successful in this role you will:
Have a High School Diploma or an equivalent level of education
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Be able to successfully pass a criminal background check and drug test
Be able to type a minimum of 40 WPM (words per minute) on a computer
Have good IT skills and the ability to learn new systems
Have a great attention to detail
Be organized and have the ability to multi-task and while adapting to changing priorities
Working with us
Join a rapidly growing organization that can support your career goals.
Working for you
What you get:
Paid Training
Career Growth Opportunities
Full Benefit Options
Great Work Environment
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Join Us
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit†button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
APPLY HERE
by twochickswithasidehustle | Jun 4, 2022 | Uncategorized
WHAT’S IN IT FOR YOU
Competitive compensation of $15/hour and a $2,000 annual bonus, with a clear career progression ladder based on metrics & licensing
COMPANY PAID: Life, Health, and Accident Insurance Producer License (multi-state)
100% company-paid Medical, Dental, and Vision Insurance coverage for you and your dependents
We’re currently working from home due to Covid-19, and the following don’t apply until we’re safely back in the office: Team Outings (in-person), Offsite Retreats Every 6 months (in-person), Dog-Friendly Offices, Collaborative Office Space, and Stocked Kitchen
Stock option packages
A values-based culture that invests in employee success
WHAT WE ARE ALL ABOUT
SimplyInsured is on a mission to eliminate the fear from purchasing and navigating health insurance in the United States. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and families. With more than 15,000 customers and major partnerships with Intuit and Square, we’re quickly growing and disrupting this convoluted, confusing industry by making it more transparent and fully accessible to everyone.
Our team’s broad experience includes founding companies; scaling successful startups like Cardpool and Domo; working in established companies like Cisco Systems, Convergys, Dell EMC, and Yahoo; consulting at Bain, McKinsey, and Deloitte; and venture capital investing. We got our start in the Y-Combinator incubator and have been funded by top-tier investors at Polaris Partners, New York Life Ventures, Bessemer Venture Partners, and AltaIR Capital. We are a Series A company and have raised $10M+ in venture capital.
We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every perspective is respected and supported. We are motivated by the diversity in our backgrounds and unified by 100% alignment on our mission.
HOW YOU’LL MAKE A DIFFERENCE
In this role, you will be a critical member of the Revenue Operations team which is responsible for shepherding small business applications for health, dental, and vision insurance through the approval process with our insurance carrier partners. As part of the Revenue Operations team, you will review, prepare, and submit customer applications to insurance carriers for approval. You will be responsible for reviewing and compiling necessary information, ensuring application packet completeness and accuracy, verifying proper formatting, and submitting the application using the carrier-specified channel. You will also conduct administrative tasks that support the submissions process. This role requires productive collaboration with other members of the team to quickly triage and resolve issues.
As a submissions expert, you will also be expected to identify opportunities to improve our internal processes and identify opportunities for gaining efficiencies with our carrier processes. You’ll have unique insight and access into submissions issues and you’ll be empowered through data to propose process improvements or product enhancements to improve the customer enrollment experience.
Your goals are to drive high throughput of submissions with a high degree of quality and consistency. As a member of the Revenue Operations team, you will be responsible for growing the company’s revenue from new business as well as increasing the number of small business groups and employees purchasing insurance through SimplyInsured.
WHO WOULD BE A GOOD FIT?
1-2 years of experience in customer service or sales role
Highly productive with good multitasking skills
Passion for helping people – especially when it comes to their health
Able to work in a high-volume contact center environment
Familiarity working with support ticketing and/or support CRM software tools
Fantastic oral and written communication skills
Strong desire to help businesses maximize their health care
Regarding COVID-19
With the spread of COVID-19, SimplyInsured offices will remain closed until further notice except for employees who require access. Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and onboarding to will be conducted virtually.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
APPLY HERE
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