by twochickswithasidehustle | Sep 12, 2023 | Uncategorized
Job Details
Description
TASKS AND RESPONSIBILITIES:
- Effective management of the Unmatched queue in Ramsoft PACS, including management of all pending orders in Ramsoft.
- Responsible for researching and resolving missing interpretations from previous dates at start of their shifts.
- Follow established procedures and policies in order to responsibly monitor and account for all cases during the shift.
- Documents follow up efforts in the claim file in DDF.
- Monitors every verified claim to ensure verification with Ramsoft images.
- Escalates delays to appropriate leadership group.
- Burns study images to CD and mails to client.
- Prints films and mails to client as needed.
- Alerts regional dispatch team to any repeats that are documented by reading radiologists.
- Collaborates with Rely Radiology helpdesk as required.
- Responds quickly to email requests submitted to the Telerad inbox.
- Responsible for accommodating various special requests, honoring high priority facility orders, expediting urgent cases and conducting constant follow up.
- Must maintain a positive attitude in the office, when speaking to technologists, and when interacting with team members and clients.
- Must be able to provide detailed written documentation of issues that occur.
- Must be able to think critically and maneuver assets as required to satisfy client needs.
- Must promptly notify call center leadership of any issues that require assistance.
- Identifies and pursue self-improvement needs, eagerly adapts to changes when proposed.
- Perform other duties as assigned, assists when attendance issues arise within the office, and maintains positive attitude during crisis.
o Documents any escalation and reports any unresolved problems to the Call Center Supervisor and/or field operation supervisor.
o Takes client calls and handles account issues when applicable.
o Reports compliance events to appropriate authority.
o Executes additional tasks as may be required from time to time by management.
o Ensures escalation procedures are observed.
MBX
Qualifications
Behaviors
Preferred
Functional Expert: Considered a thought leader on a subject
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
by twochickswithasidehustle | Sep 11, 2023 | Uncategorized
Job Details
Description
Position Summary:
The primary job function, under general supervision, is interpreting complex data sets related to various operations of the Claims Department and provide data-driven analysis. The position is responsible for analyzing and interpreting data, identifying trends and patterns, and providing insights to drive business decisions. They will use their knowledge of statistics and various data analytical tools to develop reports, dashboards, and visualizations to present complex data in a clear and concise manner.
Essential Job Functions:
Works with claims leaders and independently to identify and provide data support to recognize opportunities. Collaborates with other departments in Claims and other divisions of the company (Product, U/W, IT Domain Teams, etc.) on implementing solutions to business problems. Supports claims projects by applying general knowledge of the business area processes, including best practices.
Retrieves data from various sources and prepares data for analysis. Reviews data for accuracy and revises methods of data retrieval when necessary. Prepares reports, graphs and charts based on research and analyses. Analyzes data and identifies trends in data to provide meaningful suggestions and recommendations to leadership. May assist with forecasting future claims activity to plan for future risks. Serves as a contact for basic reporting needs/issues and on demand reports.
Communicates proactively, clear, and consistently with SME’s and leadership in the various claims operations to understand each job function. Through this communication, the employee will be expected to increase the breadth of their understanding of the processes associated with these operations, and of the various KPI’s that drive business results
Creates presentations breaking down problems identified, potential solutions. Develops spreadsheets and visual tools for management use. May attend management meetings to present findings and recommendations. The encumbent should have a strong background in creating and explaining meaningful graphs and also be skilled at assembling and delivering presentations
Coordinates and executes reporting; directs and supports underwriting users/leaders in identifying data needed for reporting using Guidewire Database, NextGen Database, and Enterprise Data Warehouse
Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week
Other functions may be assigned
Education:
Worker characteristics are normally acquired through the successful completion of a Bachelor’s degree in an analytical concentration, such as math, statistics, engineering.
SAS and SQL Training
Master’s degree is required in lieu of work experience.
Experience:
At least 3 years experience of insurance related experience preferably in an analytical role, or equivalent combination of education and experience.
Knowledge and Skills:
Advanced proficiency in SQL required.
Proficiency in PowerBI and other data visualization tools.
Experience with Python and/or R a plus.
Knowledge of statistics and general model building/validation procedures required.
Strong data skills and ability to work with massive datasets.
Good problem-solving skills required.
Good analytical and critical thinking required.
Strong attention to detail and accuracy
Excellent written and verbal communication skills required.
Work requires professional written and verbal communication skills and the ability to present findings on underwriting data projects
Must have the ability to produce quality work within tight timeframes, simultaneously manage multiple projects and the ability to work in a team setting
Requires the ability to work a flexible schedule and travel as needed, which may require overnight and/or weekend stays.
Requires the ability to adhere to the Company’s privacy policy due to the sensitive nature of information handled in this position.
by twochickswithasidehustle | Sep 11, 2023 | Uncategorized
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb is a global community based on connection and belonging. The Community Support team supports this mission with a vision to ‘build the world’s most loyal travel community through exceptional service’.
Community Support Platform (CSP)
Customer Vision: Success is about delivering exceptional customer service for our users – both self help and human support – throughout their Airbnb journey.
Business Vision: We believe that community support will be a significant differentiator and driver of Airbnb’s global success and growth. We deliver exceptional customer service at scale by building platform capabilities that power the community’s experience.
The Difference You Will Make:
We’re looking for a Manager, Content and Knowledge Management Product Operations to join our Content and Knowledge Management team. We are a part of the Community Support Platform organization and we are looking for an experienced manager with deep subject matter expertise in applying content and knowledge management strategy and operations to transform digital support experiences, utilizing AI tools to streamline the content production process while optimizing our knowledge bases for top performance leveraging large language models.
You have a passion for delighting customers through the entire support journey, including digital channels, automated product support and 1:1 customer support interactions. You are continuously focused on improving the end-user experience through great quality content that is easy to consume, focusing on our frontline agents and external community.
You are the right fit to push the limits of the digital service space by establishing thriving, agile content operations from the ground up our content strategy and operating models for Visual Content, Multimedia, Rich Media, Social Media, dynamic and guided content, etc.
You are experienced in managing content writers and knowledge/technical writers, with a passion for developing talent and enabling them. You are focused on quality and can demonstrate ample experience driving the correct message in line with a brand’s voice and tone, working cross-functionally with other teams like Marketing, Service and Experience Design, Product, UX Writing, Comms, Localization, Legal, Product and Program Management.
You can articulate the key role knowledge plays on the success of support teams, and structure and enable the team to ensure that human and virtual agents have access to the applicable knowledge information.
You are comfortable with ambiguity and can thrive in a fast-paced environment. You are an expert in content and knowledge development and set-up your team’s processes and mechanisms so the operation can respond rapidly and effectively to changing priorities, contributing to clear customer and business outcomes.
A Typical Day:
Lead a team including writers and knowledge editors, fostering a culture of creativity, belonging, collaboration, and innovation
Work cross-functionally with Product Marketing, Marcomms, Legal, Localization, Host Comms, Creative and UX Writing to orchestrate impeccable content for company wide releases
Partner effectively with experts in LLM tuning, information retrieval, and model development to create innovative products and features
Leverage AI to create and deliver resonant content
Implement AI programs that improve how the team works and what value our customers get
Collaborate with cross-functional teams to ensure content is aligned with business goals, brand voice, and user needs
Partner with Community Support leadership and XFN partners to evolve Knowledge strategy
Partner with Product and Engineering teams for best in class content delivery solutions
Define and develop standards for digital content that inform its operationalization
Drive voice and tone standards documentation, partnering cross-functionally with the broader writing community
Establish processes and mechanisms for planning, creation, delivery, and governance of high quality content
Contribute to content and knowledge governance and lifecycle management activities, including backlog, utilization and resource allocation of writing resources
Your Expertise:
10+ years experience in content and knowledge management or related fields
4+ years of experience leading a team of content authors and/or technical writers, with a track record of success providing coaching, feedback, and professional development opportunities to team members to help them achieve their career goals
Proven understanding of emerging digital trends and being a thought leader promoting innovation in the space
Experience with AI solutions and tools
Experience working in matrix global organizations
Extensive familiarity with different content management systems (like ContentStack, Confluence) and operational and project management systems
(like jira and asana)
Familiarity with Taxonomy and Information Architecture
Experience working with a customer service team and/or operations team is highly desirable
Agile training/certification/experience, including scrum, kanban, nimble, is a big plus
Your Location:
This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
by twochickswithasidehustle | Sep 11, 2023 | Uncategorized
We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
Description:
The E-Billing Specialist is responsible for the submission of ebilled invoices via various electronic billing systems for client remittance, and will “own” the ebilled invoices until they have been successfully approved for payment. Individual will be assigned to and will be responsible for managing their assigned clients with expertise, from setup up, to matter and timekeeper management, to resolving rejections and reductions. This position reports to the eBilling Supervisor.
Key Responsibilities Include:
Receive finalized invoices delivered by the Billing Specialists to be processed electronically.
Process invoices through BillBlast. If necessary, also upload LEDES files on ebilling vendor site.
Own the full scope of electronic billing for assigned clients, beginning with a finalized invoice and ending with a successful approval for payment, processing appeals as needed on short-paid invoices.
Follow up on “ebilled” invoices to ensure status has not changed on ebilling vendor site.
Manage rejected invoices for assigned clients, liaising with the Billing Specialist and Attorney to resolve promptly.
Communicate all pertinent ebilling changes to appropriate team members, including Billing Attorneys.
Manage and oversee client implementations for a smooth transition from paper to electronic billing.
Manage information of a highly specialized, advanced, or sensitive nature.
Build rapport to establish and maintain solid client relationships.
Provide general administrative assistance and support to assigned managers.
Fulfill information requests and other inquiries from field personnel and customers.
Work on special projects and additional duties as assigned.
Qualifications:
2+ years legal electronic billing experience, with full knowledge of ebilling vendor sites, LEDES formats, and ebill tracking systems, such as BillBlast or eBillingHub.
Strong technical skills including MS Word, Excel and Outlook.
Excellent oral and written communication skills.
Ability to prioritize and manage multiple tasks in order to meet critical deadlines.
Ability to work in a team environment.
Experience with Aderant billing software preferred.
Experience with eBillingHub or BillBlast preferred.
Minimum Education:
Bachelor’s degree preferred but may be substituted for relevant legal work experience.
In accordance with the New York City Human Rights Law, the Colorado Equal Pay Act, and the California Pay Transparency Law, the pay range for this position in New York City is $28.10 – $42.10 hourly, in Colorado is $24.60 – $36.80 hourly, and in California is $26.90 – $43.90 hourly. These ranges are specific to these three locations and may not be applicable to other locations. An individual’s actual compensation will depend on the individual’s qualifications and experience.
Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.
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