Job Details
Description
TASKS AND RESPONSIBILITIES:

• Effective management of the Unmatched queue in Ramsoft PACS, including management of all pending orders in Ramsoft.
• Responsible for researching and resolving missing interpretations from previous dates at start of their shifts.
• Follow established procedures and policies in order to responsibly monitor and account for all cases during the shift.
• Documents follow up efforts in the claim file in DDF.
• Monitors every verified claim to ensure verification with Ramsoft images.
• Escalates delays to appropriate leadership group.
• Burns study images to CD and mails to client.
• Prints films and mails to client as needed.
• Alerts regional dispatch team to any repeats that are documented by reading radiologists.
• Collaborates with Rely Radiology helpdesk as required.
• Responds quickly to email requests submitted to the Telerad inbox.
• Responsible for accommodating various special requests, honoring high priority facility orders, expediting urgent cases and conducting constant follow up.
• Must maintain a positive attitude in the office, when speaking to technologists, and when interacting with team members and clients.
• Must be able to provide detailed written documentation of issues that occur.
• Must be able to think critically and maneuver assets as required to satisfy client needs.
• Must promptly notify call center leadership of any issues that require assistance.
• Identifies and pursue self-improvement needs, eagerly adapts to changes when proposed.
• Perform other duties as assigned, assists when attendance issues arise within the office, and maintains positive attitude during crisis.
  o Documents any escalation and reports any unresolved problems to the Call Center Supervisor and/or field operation supervisor.
  o Takes client calls and handles account issues when applicable.
  o Reports compliance events to appropriate authority.
  o Executes additional tasks as may be required from time to time by management.
  o Ensures escalation procedures are observed.

MBX

Qualifications
Behaviors
Preferred

Functional Expert: Considered a thought leader on a subject

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations
Required

Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of tasks

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization