by twochickswithasidehustle | Sep 19, 2023 | Uncategorized
Job Description
Pay: $16.50/hr
Location: Remote/Hybrid if located in Mandan, ND
Schedule: Typically 8-5 pm CST
Overview
As a Quality Control Specialist, you will support our Data Entry team to ensure all necessary data and processes are adhered to, ensuring 99.99% accuracy across the team. We promise our clients that all data pertaining to the setup process will meet these standards! Using critical thinking and attention to detail, you will be responsible for supporting the business in identifying errors or trends in the processes that would create an opportunity for incorrect data to be entered. Along with the valuable contribution to the quality of the work, you will also take part in helping to safeguard all practices as they relate to the job, ensuring they are relevant and efficient. This position will provide exposure to the knowledge and experience needed to progress into more client-facing roles within the department.
Responsibilities
QC Setup templates as well as maintain templates
QC accounts in transition
Ensure QC rules are current and relevant
Provide support during team trainings
Correct data as needed
Mentoring Data Entry team members
Maintain QC accuracy metrics
Assign errors and provide constructive feedback
Preferred Skills
Self-Motivated
Ability to multitask
Attention to detail
Organization skills
Demonstrate great verbal and written communication skills
Able to take ownership for work and performance
Comfortable using a 10-key number pad
Ability to effectively navigate systems to ensure processes are followed
Clear and professional written and verbal communication
Manage and prioritize workload to hit standards of excellence
Able to be flexible and adapt to different processes and projects
by twochickswithasidehustle | Sep 19, 2023 | Uncategorized
Job Description
Pay: $13.50/hr
Location: Remote/Hybrid in Mandan, ND
Schedule: 8AM- 5 PM CST
Overview
The Setup Processor is responsible for updating the mailing address on accounts to ensure all bills come directly to Conservice. You also work with utility providers to resolve account authorization issues, which will allow you to work with them on the client’s behalf. Your ability to collaborate effectively with your team and utility providers is key to helping you get your accounts taken care of in a timely manner. Come join a team that is dedicated to developing leaders and creating a positive work environment.
Responsibilities
As a Setup Processor, you will:
- Inspect and update mailing addresses to make sure bills come to Conservice
- Communicate with utility providers on the phone and through email
- Set up Continuous Service Agreements or Landlord Agreements
- Work with utility providers to resolve any authorization issues
- Verify Conservice address is on all accounts
Preferred skills
- Excellent telephone and email etiquette.
- Attention to detail
- Time management and organization
- Excellent attendance and punctuality
- Critical thinking to solve problems and understand the “why” behind the issue
- Able to prioritize your workload to meet deadlines and clients needs
by twochickswithasidehustle | Sep 19, 2023 | Uncategorized
Job Description
Pay: $12.00 + piece rate
Location: REMOTE
Schedule: Monday – Saturday 8 am – 5 pm Mountain Time with a weekday off (Tuesday, Wednesday or Thursday) Saturdays are Mandatory!
Overview
Conservice has developed unique software that automatically pulls data from our client’s bills and input the data into a uniform company format, saving lots of time in our process. Instead of searching for bills with different formats, they can look directly at the data. The purpose of our Automation Quality Control Specialists position (or AQC Specialists) is to monitor this automated processing software. When errors are found, AQC Specialists are responsible for finding and resolving the problem by collaborating with the IT team. If the bill cannot be processed, you will manually input the bill information. Your work to maintain smooth processes allows your team members to focus more on accuracy, rather than the high volume of bills to process.
Responsibilities
As an AQC Specialist, you will:
Monitor automated internal utility processing software
Input data from bills into company software
Recognize and research abnormalities within bills
Collaborate with other team members to resolve bill issues in a timely manner
Phone usage is not required for this position
Will occasionally will be expected to help other sub teams and must be willing to cross train and learn their processes
Preferred Skills
Attention to detail with the purpose of catching any abnormalities our software may have missed
Good typing and computer skills
Willingness to learn Conservice software
Ability to stay focused when the workload can be very repetitive
Average/Fast typing speed (40-70 words per minute)
Quick mental processing and good hand-to-eye coordination
by twochickswithasidehustle | Sep 19, 2023 | Uncategorized
Wage: $16.50/hr
Overview
Our Invoice Analysts work with utility providers to identify and possibly correct balance forward issues, miscellaneous charges, and billing errors. In addition, they are responsible for calling utility providers to request extensions, request missing bills and corrected bills, as well as working through payment issues. If necessary the Invoice Analyst may need to request expedited payments. If you enjoy working in a fast paced office environment, apply today to join the Conservice team.
Responsibilities
As an Invoice Analyst, you will:
- Work with utility providers to get extensions on past due accounts
- Research and maintain the balance forward exception reports to pay client utility bills timely to avoid late fees
- Request extensions and expedited payments if necessary to avoid disconnection
- Request missing invoices
Qualifications & Preferred skills
- Strong Computer Skills
- Excellent telephone and email etiquette
- Excellent research and problem solving skills with a strong attention to detail.
- Time management and organization
- Ability to build and maintain professional relationships
- Able to work independently and with team members
- Flexibility and willingness to take direction
- Willingness to embrace challenges
by twochickswithasidehustle | Sep 19, 2023 | Uncategorized
ob Description
Pay: $12.00/hour + piece rate pay!
Schedule: Part-Time: Monday – Friday 7 am – 11 am Mountain Time
Location: REMOTE
Overview
Our main goal at Conservice is to manage our clients’ bills – and one of the most important things about managing bills is paying them! That’s where you come in: your role is to use the information in our software to make utility bill payments. Speed and accuracy are the keys to success (and higher pay), and with our in-depth training and extended time periods to meet standards, any individual that is goal-oriented, willing to learn, and persistent will be able to meet and exceed their work goals and pay goals. Success has been found in team members who are (1) proficient in navigating through multiple different computer programs, (2) comfortable on the phone, (3) work independently to investigate inconsistencies and resolve them, and (4) able to explain a complex idea, both verbally and written, using clear, professional language.
Responsibilities
Navigate utility provider websites to make bill payments
Research utility account information to ensure bill information is accurate
Organize and record payment information into general trackers
Preferred Skills
Comfortable using a computer and a 10-key number pad
Proficient in navigating through multiple different computer programs
Able to solve problems independently using the resources and tools provided
Able to make unaided decisions and commit processes to memory
Average to fast typing speed (40-70 words per minute)
Quick mental processing and good hand-to-eye coordination, preferred
Experience with Google Suite (Gmail, Calendar, Chat, Meet), preferred
Comfortable on the phone (phone calls about every two weeks to utility providers)
Willing to learn – committed to quickly learning and adapting to new computer software
Goal-oriented – can make goals and figure out ways to achieve them
Persistent – can remain constant in efforts to achieve and surpass goals
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