We are seeking an experienced PPC Ads Specialist – Client Support Analyst to join our dynamic client onboarding and support team to support ClickGUARD’s clients on various PPC ads platforms. You will help with the onboarding, delivery, and support of the best-in-class click fraud protection solutions for Google Ads, META, Bing, TikTok, LinkedIn, and various other ad platforms.
Reporting directly to our operations Manager, the perfect candidate will be a motivated self-starter, with strong analytical acumen and curiosity that brings a creative and innovative approach to our team, customers and product development.
The team works flexible hours during EU and US business hours, and the role itself is 100% location independent, allowing you to live anywhere in the world. Be it the sunny beaches in Bali, the snowy mountains in Romania or a 1-bedroom apartment in downtown Bogota or Buenos Aires – the choice is yours.
This is the perfect opportunity for a proactive customer centric support analyst looking to further develop cross platform expertise while also helping to ideate and create cutting edge AdTech solutions for a variety of top brands and to work with some award-winning agency and partners.
You love to talk with, and to build quality relationships with customers.
You are super proactive, responsive and available to clients when needed.
You are a critical thinker with exceptional problem-solving skills.
You are highly detail oriented and absolutely nothing gets by you.
You are a native or highly fluent C1 level English speaker.
You learn quickly and keep up with a fast-paced changing environment.
If you answered YES! to all the above, GREAT! keep reading, as you might be who we’re looking for!
About the role
Collect and analyzes customer data and then works to develop resolutions for issues.
Implement pro-active customer engagement and retention strategies.
Providing technical or product-related assistance and support to help clients resolve issues.
Proactively engage with, analyze and audit existing as well as help onboarding new client accounts.
Work with client to optimize and develop strategies based on company’s products or services.
Develop a strong technical knowledge about the company’s products or services.
Work with leadership and our engineering team to help improve the product development roadmap.
What qualifies you for this role?
Minimum of 1 to 2 years of experience working with leading ad platform (Google Ads, META, etc).
Proven working experience with client accounts in the ads space.
Strong attention to details and excellent organizational skills.
Ability to prioritize and manage multiple tasks effectively.
Exceptional verbal and written communication skills.
Ability to work autonomously and with minimal supervision.
Customer retention and relationship management experience.
Discretion and ability to handle confidential information.
What’s in it for you?
Competitive salary + performance bonuses.
Work that fits your personality and lifestyle.
Your hours are flexible, and so is your vacation.
Any equipment/software/tech that you need to do your job.
You can work from anywhere in the world – We work remotely!
Join and help shape the future of PPC advertising.
The ideal candidate comes from agency-based account support environment and therefore should possess a good understanding of leading PPC Ads platforms and be able to perform in-depth analysis of various e-commerce and lead-generation campaign types.
Who You’ll Work with
You’ll be working with our operations manager, but also interact with the CEO and other members of his team.
How to apply
If all of the above got you interested and you believe you would be a good fit for the role – we invite you to submit a formal application by following the steps to ‘APPLY’ via this site.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic.
Please note that we are not accepting recruitment agency assistance at this time.