Client Payroll Deduction Specialist – Temp. (Part-Time/Remote)

by twochickswithasidehustle | Sep 19, 2023 | Uncategorized

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

This is a part-time temporary remote position and will require 29 hours/week.

Summary: Under direct supervision, effectively services newly on-boarded clients by coordinating a seamless transfer from our Sales Implementation Team and servicing existing clients with re-enrollment of Trustmark products. A focus on accurate billing data, timely remittance of premium and superior client service is paramount to strengthening and maintaining our clients’ loyalty.

Additional focus area will be around servicing client’s (employer, broker, enrollment company, etc.) and inner company’s request for information and issue resolution leading to an assessment of the “health” of the client.

Job Responsibilities include:

Coordinates information with Client Payroll Deduction Specialists for a seamless transition from implementation to post-implementation maintenance
Maintains a consistent level of contact with Clients throughout the post-implementation process to ensure change reports, list bills and payment reconciliation summary reports are accurate
Generates out-bound phone calls to internal and external clients for pro-active service
Receives in-bound phone calls and handles or transfers to internal departments as necessary.
Participates in payroll deduction issue resolution
Research basic billing inquiries with a focus on timely and optimal resolution
Completes information requests from internal and external customers (bills, check requests, change reports, reconciliation summaries, etc.).
Responds to email, fax, mail, and verbal inquiries from internal and external clients based on research and analysis.
Processes change requests from external customers.
Follows up on initial premium for new or re-enrolled cases ensuring appropriate steps are taken to enable employee deductions.
Assists with client suspense account reconciliation.
Other duties as assigned.

Requirements include:

A minimum of one year of customer service required.
Must be proficient in Word, Excel, and Outlook.
Strong verbal and written communication skills with the ability to follow through on requests.
Must be detail-oriented with strong multi-tasking abilities.
Must have excellent phone/communication skills.

Nice-to-haves include:

Knowledge of payment, payroll deduction or billing processes.
Prior worksite insurance experience.
Prior experience using Access a plus.
Understanding the roles of sales teams (brokers, agents, enrollment companies, etc.).

Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

financial processor

by twochickswithasidehustle | Sep 19, 2023 | Uncategorized

Would you like to join a company that values being part of a team and provides growing opportunities for their employees?

Randstad in partnership with a Fortune 100 company headquartered in Columbus, Ohio is actively seeking 6 Financial Processors to be a part of their licensing team in Grandview Heights, Ohio.

This is an excellent opportunity to build a fulfilling career with a leading employer in the insurance and banking and financial services industry, who has been named one of Fortune’s 100 Best Companies to Work For for 9 consecutive years!

Why Work With Us?

The Pay Is: $17.50 per hour
The Work Schedule is: Monday to Friday 8:30 am to 5:00 pm
We offer weekly pay and health benefits
Hybrid and remote work schedules available( Candidates must reside in the Eastern or Central Time Zone)
What you will be doing:

1. Reviews and processes applications, renewals and cancellations for agent/broker licenses.
2. Implements customary changes in insurance licensing requirements based on changes in laws, regulations, or company policies.
3. Maintains databases and related background information and files for assigned states, operation, and/or distribution channel.
4. Updates and distributes licensing/appointment requirements and procedures manuals.
5. Advises employees, agents, and/or brokers with licensing by providing information on the licensing requirements and process, furnishing materials, and submitting forma and fees to state department of insurance and/or other regulatory agencies.
6. Assists in reviewing, analyzing and interpreting licensing laws and regulations.
7. Acts as liaison between licensing and assigned internal customers) in regard to license issues. Provides related customer service to internal and external departments to ensure that all applications are processed correctly and in a timely manner.

salary: $17.49 – $17.5 per hour
shift: First
work hours: 8:30 AM – 5 PM
education: Associate

As an ideal candidate you will have:

Ability to prioritize own work within standards.
Ability to read, analyze and interpret documents.
Effective written and oral communication skills to interact with customers, team members, and management.
Decision making skills necessary for customer contacts.
Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action.
Decision making skills necessary for problem identification and correction.
For consideration you must have:

Two years’ office administrative or customer service experience.
Undergraduate degree in finance, business administration, insurance, economics, communications preferred
An engaging, passionate and driven personality.
An ability to effectively operate a personal computer with related business software.
Excellent oral and written communication skills for contact with customers.

Skills

Data Entry
Customer Service
Microsoft Office
Financial Services
Adapting to Change
Compliance Requirements
Written Communication
Processor
Licensing
Typing Skills
PC Skills

Qualifications

Years of experience: 2 years
Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Account Coordinator

by twochickswithasidehustle | Sep 19, 2023 | Uncategorized

Description
The Account Coordinator will work with our customers including patients, referring physicians, Health Systems, Physician Groups, Worksite Clinics, Occupational Health organizations to ensure an exceptional customer experience. The Account Coordinator works under the direction of the Director of Customer Success and partners with other members of the Customer Success team as well as other key stakeholders in our internal departments. (Such as the Product, Marketing and Sales teams). The Account Coordinator Is the subject matter expert on the BetterNight dashboard and internal process flow.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure orders are processed effectively and efficiently from consultation to PAP setup for assigned accounts
Understand BetterNight’s operational workflows and support territory manager(s) and customers in understanding and adhering to them
Maintain solid understanding of Brightree, the BetterNight dashboard and Clarity
Stay current on BetterNight’s products and services
Assist in onboarding new accounts and referral sources
Ensures that our processes drive exceptional customer experience with mechanisms for measuring, improving, and reporting on them
Assist territory manager(s) in providing reports to physicians
Work with various departments to resolve complaints and escalations from patients and customers
Answer questions and provide updates to territory manager(s) and customers regarding orders
Gain insights from customer feedback and shares insights with the Director of Customer Success
Work with internal and external stakeholders to ensure alignment on processes and objectives

Requirements
Associates degree preferred.
At least 2 years experiences working with key accounts is preferred
Proven work experience working with an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role is preferred.
Solid experience with CRM software, MS Office (particularly MS Excel), and Google Suite
Competency in analytical problem solving, customer/partner relationship management
Must be detail oriented, organized and neat in person and habits. Must be able to work remote efficiently, productively, and professionally.
Must have strong attention to detail and follow up abilities.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation and presentation abilities.
Strong verbal and written communication skills.
BetterNight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor’s legal duty to furnish information. 4I CFR 60-I.35(C).

Patient AR Representative

by twochickswithasidehustle | Sep 19, 2023 | Uncategorized

Description
Are you an energetic, ambitious self-starter who thrives on being on the phone – helping people settle their accounts? Are you driven to succeed, and being recognized for your success? Wouldn’t you love to be a part a team where management is focused on nurturing a strong culture? If so come join us at Sleep Data.

Sleep Data is a professional medical service and supply company, focused on sleep & sleep therapy. Our focus is on diagnosis on sleep apnea through home sleep study and treatment through the use of CPAP therapy or oral appliance therapy.

SUMMARY

This position is responsible for reviewing patient accounts, contacting patients to collect debt within the billing software (Brightree). The expectation of this position is to provide a first-class service experience, with every patient/or physician interaction. Must be able to work 8:30a – 5:00p Pacific Time Zone schedule

CORE RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for all patient related billing and collecting
• Understand and can explain EOB (explanation of benefits) to patients and internal staff
• Knowledge of Brightree computer system preferred
• Assists internal staff, referral sources and patients with billing issues
• Consistently meets department expectations and KPI’s regarding all Billing
• Maintains a positive attitude and continually works toward process improvements while building and maintaining positive working relationships between other departments and outside customers
• Responsible for keeping all patient details and information orderly, confidential, current and HIPAA compliant at all times
• Must be knowledgeable about Patient Rights and Responsibilities
• General clerical duties such as filing, photo copying, data entry, scanning as assigned
• Work mandatory overtime as scheduled
• Other duties and projects may be assigned

Requirements
QUALIFICATIONS & SKILLS

• Strong commitment to patient care, customer service, friendly, helpful and caring nature is required
• Knowledge of all commercial, government, managed care, and federal health insurance plans
• Strong oral and written communication and problem-solving skills.
• Ability to interface with all level of employees (peers to senior management) and vendors in a polite and professional manner
• Ability to read, analyze, and interpret contracts & technical procedures
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, employees, and the general public
• Must be able to work overtime as scheduled

EDUCATION & EXPERIENCE

• HS diploma or equivalent required
• Experience must be 2-3 + years in billing and/or collections for healthcare
• DME (Durable Medical Equipment) experience preferred

BetterNight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor’s legal duty to furnish information. 4I CFR 60-I.35(C).

Salary Description
$17.00 – $18.00 per hour

UI/UX Designer

by twochickswithasidehustle | Sep 19, 2023 | Uncategorized

Salary Range:
$115,000.00 To 120,000.00 Annually

Company Overview:

HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of health information, ensuring compliance with regulatory requirements while maintaining the highest standards of privacy and security.

Job Summary:

The UI/UX Designer possesses a strong understanding of user-centered design principles, has a keen eye for aesthetics, and can translate complex ideas into intuitive and visually appealing user interfaces.

LOCATION: REMOTE

Responsibilities:

User Research and Analysis:
Conduct user research to understand user behaviors, needs, and pain points.
Analyze user feedback and data to inform design decisions.
Create user personas, user flows, and journey maps to guide design choices.

User Interface Design:
Develop visually stunning and user-friendly interfaces for web and mobile applications.
Create wireframes, mockups, and prototypes that effectively communicate design concepts.

User Experience Design:
Design intuitive and efficient user workflows, interactions, and navigation.

Collaborate with developers to ensure seamless integration of design and functionality.
Conduct usability testing and iterate on designs based on user feedback.
Organize and structure content to optimize user access and comprehension.

Collaborative Teamwork:
Work closely with product owners, developers, and other stakeholders to align design goals with business objectives.
Participate in brainstorming sessions and provide creative input during project ideation.

Design Guidelines and Documentation:
Create and maintain design guidelines, pattern libraries, and UI specifications.
Document design decisions and rationale to facilitate knowledge sharing and onboarding.
Keep abreast of industry trends, best practices, and emerging technologies in UI/UX design.

Requirements:

Bachelor’s degree in graphic design, User Experience, Human-Computer Interaction, or a related field.
Proven experience as a UI/UX Designer with a strong portfolio showcasing your design work.
Proficiency in design tools such as Adobe XD, Sketch, Figma, or similar.
Solid understanding of user-centered design principles and usability best practices.
Familiarity with front-end development technologies and their impact on design.
Excellent communication and collaboration skills.
Attention to detail and a passion for creating exceptional user experiences.
Knowledge of healthcare industry practices and regulations is a plus.

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.