Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
This is a part-time temporary remote position and will require 29 hours/week.
Summary: Under direct supervision, effectively services newly on-boarded clients by coordinating a seamless transfer from our Sales Implementation Team and servicing existing clients with re-enrollment of Trustmark products. A focus on accurate billing data, timely remittance of premium and superior client service is paramount to strengthening and maintaining our clients’ loyalty.
Additional focus area will be around servicing client’s (employer, broker, enrollment company, etc.) and inner company’s request for information and issue resolution leading to an assessment of the “health” of the client.
Job Responsibilities include:
Coordinates information with Client Payroll Deduction Specialists for a seamless transition from implementation to post-implementation maintenance
Maintains a consistent level of contact with Clients throughout the post-implementation process to ensure change reports, list bills and payment reconciliation summary reports are accurate
Generates out-bound phone calls to internal and external clients for pro-active service
Receives in-bound phone calls and handles or transfers to internal departments as necessary.
Participates in payroll deduction issue resolution
Research basic billing inquiries with a focus on timely and optimal resolution
Completes information requests from internal and external customers (bills, check requests, change reports, reconciliation summaries, etc.).
Responds to email, fax, mail, and verbal inquiries from internal and external clients based on research and analysis.
Processes change requests from external customers.
Follows up on initial premium for new or re-enrolled cases ensuring appropriate steps are taken to enable employee deductions.
Assists with client suspense account reconciliation.
Other duties as assigned.
A minimum of one year of customer service required.
Must be proficient in Word, Excel, and Outlook.
Strong verbal and written communication skills with the ability to follow through on requests.
Must be detail-oriented with strong multi-tasking abilities.
Must have excellent phone/communication skills.
Knowledge of payment, payroll deduction or billing processes.
Prior worksite insurance experience.
Prior experience using Access a plus.
Understanding the roles of sales teams (brokers, agents, enrollment companies, etc.).
Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.