The Account Coordinator will work with our customers including patients, referring physicians, Health Systems, Physician Groups, Worksite Clinics, Occupational Health organizations to ensure an exceptional customer experience. The Account Coordinator works under the direction of the Director of Customer Success and partners with other members of the Customer Success team as well as other key stakeholders in our internal departments. (Such as the Product, Marketing and Sales teams). The Account Coordinator Is the subject matter expert on the BetterNight dashboard and internal process flow.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure orders are processed effectively and efficiently from consultation to PAP setup for assigned accounts
Understand BetterNight’s operational workflows and support territory manager(s) and customers in understanding and adhering to them
Maintain solid understanding of Brightree, the BetterNight dashboard and Clarity
Stay current on BetterNight’s products and services
Assist in onboarding new accounts and referral sources
Ensures that our processes drive exceptional customer experience with mechanisms for measuring, improving, and reporting on them
Assist territory manager(s) in providing reports to physicians
Work with various departments to resolve complaints and escalations from patients and customers
Answer questions and provide updates to territory manager(s) and customers regarding orders
Gain insights from customer feedback and shares insights with the Director of Customer Success
Work with internal and external stakeholders to ensure alignment on processes and objectives
Associates degree preferred.
At least 2 years experiences working with key accounts is preferred
Proven work experience working with an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role is preferred.
Solid experience with CRM software, MS Office (particularly MS Excel), and Google Suite
Competency in analytical problem solving, customer/partner relationship management
Must be detail oriented, organized and neat in person and habits. Must be able to work remote efficiently, productively, and professionally.
Must have strong attention to detail and follow up abilities.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation and presentation abilities.
Strong verbal and written communication skills.
BetterNight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor’s legal duty to furnish information. 4I CFR 60-I.35(C).