Media Search Analyst United States

Basic Information

Country  

United States of America

Job Type  

Freelance

Work Style  

Remote

Description and Requirements

Join Our Team as a Media Search Analyst in the United States!

Are you an iOS device owner and user? Are you located in the US? Do you have a passion for Music, Video, and Apple products? Then we have an exciting remote opportunity for you!

Job Summary:

We are hiring freelance English speaking Media Search Analysts for a project aimed at improving Siri, Music App, Video App Store, and HomePod experiences. The job would suit someone who is detail-oriented and has an interest in Apple Products.

The role is remotely based, providing the convenience of working from home with flexible hours, and allowing you to work in your own time whenever work is available. This role offers you the chance to contribute to a global tech giant. You will be completing research and evaluation tasks in a web-based environment. The project offers a variety of tasks, and work is paid per task.

Main requirements: 

  • Full professional fluency in English is required
  • You must be living in the US for at least 1 year
  • Familiarity with Apple Products, must currently own an Apple Device and have an up to-date Apple ID account primarily linked to your initial registration
  • Must have an email address associated with an Apple ID
  • Access to a broadband internet connection, computer, and necessary software (provided at your expense)

Other Requirements: 

  • Strong attention to detail and excellent communication are essential
  • Ability to work independently and flexibility to new techniques/processes
  • A keen interest in Internet research 
  • Preferred level of education/certification – High School degree or higher (Further opportunities may arise to contribute to other tasks on a freelance basis)
  • Successful completion of online evaluations demonstrating the ability to follow guidelines

Working on this project will require you to go through a standard recruitment process (including passing an open book assessment). This is a long-term project and your work will be subject to quality assurance checks.  

What’s Next?

To apply for this exciting project, please follow these steps:

  1. Click “Apply Now” and complete the required fields. Ensure the email address you use matches your primary Apple ID email and that it is active and up to date.
  2. Confirm your email, set your password, and finalize your account. Check your spam/junk folder for confirmation emails.
  3. Set your country to United States and select English (United States) as your primary language. 
  4. At application stage, there will be a short video describing the role in more detail to assist you along the way!

Don’t miss this opportunity to be part of a dynamic team working on innovative technology. Apply today!

Why Join the TELUS International AI Community? 

  • Flexible hours to work around home life
  • Better Work-Life balance
  • Remote work & location independence
  • Positive environmental impact
  • Independent contractor role

Additional Job Description 

The position will allow you to work from home on a flexible schedule completing tasks in a web-based evaluation tool.

EEO Statement At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Visual Interpreter FTE

Description

Aira is visual interpreting.

We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection.

Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using the powerful combination of a camera and the Aira app on someone’s device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating – just about anything, safely and securely.

Aira is used in any industry – such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers every day by providing live, on-demand access to visual information.

By joining this organization, you will have a major impact on the lives of the millions of people worldwide who are blind or have low vision.

The Visual Interpreter is the most essential component of our service, often considered the ‘secret sauce.’ As the world’s only certified visual interpreters, Visual Interpreters are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community.

As a Visual Interpreter, using our proprietary technology platform, you will answer live video calls from our blind and low vision customers. You will then assist, one at a time, with real-time tasks in countless unique scenarios. Please note you will not be on camera during these live video calls.

From assisting with daily personal routines to professional activities to navigating a dream journey around the globe, Visual Interpreters focus on providing live, personalized support for each customer’s unique requirements during live calls. Here is a video to show what the role encompasses and what it’s like to be a part of Aira.

Working as a Visual Interpreter is unlike any other job. We’ve developed our own training and certification process to ensure you’ll be ready and able to assist our customers accomplish any task. While our paid training will expand your communication skills, teach you to use a mix of third-party tools and proprietary technologies, and polish your customer service skills, it’s the actual real-world calls that will challenge and shape your worldview.

Objectives of this Role:

  • Embody the Aira brand by always being helpful, consistent, creative, and kind.
  • Provide exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
  • Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters.
  • Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.

Responsibilities:

  • Clearly and accurately present on-demand visual information to blind and low vision customers.
  • Consistently answer calls while scheduled.
  • Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
  • Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
  • Maintain strict data privacy standards and confidentiality.
  • Maintain regular and consistent attendance and punctuality.
  • Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
  • Anticipate Explorers’ needs and provide exceptional customer experience.
  • Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
  • Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
  • Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
  • Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
  • Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
  • Set high standards of performance for self and others.
  • Assume responsibility and accountability for completing assignments and tasks successfully.
  • Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
  • Follow the Visual Interpreter Code of Professional Conduct

Requirements

Key Skills and Qualifications

The Visual Interpreter:

  • Is an enthusiastic, eager, and articulate communicator.
  • Is mission-driven, and has innate problem solving skills.
  • Adapts well to new technological systems and processes.
  • Is comfortable using PCs, Macs, smartphones, applications, and online platforms.
  • Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
  • Has strong investigative research skills and is tenacious in the pursuit of information.
  • Utilizes creative problem-solving skills and thrives under pressure.
  • Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
  • Has a strong attention to detail.

Qualifications:

  • A high school diploma or GED equivalent.
  • Be 18 years of age or older.
  • Fluent in English.
  • Right to work in the United States
  • A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
  • A computer system that meets our required technical specifications:
    • Minimum of 8 GB RAM
    • Windows or Mac computer using Windows 11 or Mac OS High Sierra (no Chromebooks)
    • Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
    • Minimum internet speed of 25 Mbps
  • Must additionally complete Aira Agent Prescreen and Aptitude Test
    https://forms.gle/RpoUeMFUKTRXqHsz8

Minimum Schedule Requirements:

  • Minimum 35 hours a week
  • Willingness to work weekend hours

Preferred Qualifications:

  • A background in customer service, a call center environment, or technical support.
  • Experience working with people with disabilities or with accessibility technology.
  • Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
  • Bilingual in French or Spanish (spoken and written conversational proficiency).

Aira’s Values

  • We are powered by people
  • We pursue excellence & hold ourselves accountable for results
  • We embrace change and agility
  • We act with integrity, transparency, dignity and respect
  • We are champions of inclusion, diversity and accessibility

Aira’s Operating Principles

  • Agility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.
  • Focus: We operate with a plan, based on our roadmap and aligned to our priorities.
  • Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.
  • Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.
  • Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.
  • Transparency: We (Employees and Agent Staff) engage in open, honest, and direct, 2-way communication because we trust one another.
  • Corporate Social Responsibility: We support the community in matters related to health, employment and independent living. This includes making our service available as broadly as possible to support these commitments.

Benefits

  • $20 base rate 4:00am – 12:00pm PST
    • +$1 Swing 12:00pm – 8:00pm PST
    • +$2 Nights 8:00pm – 4:00am PST
    • +$3 Weekends 8:00pm Friday – 4:00am Monday PST
  • Employer supported health insurance
  • $400 Annual technology stipend
  • Paid sick leave
  • Paid training
  • 100% remote work – always was, always will be
  • Supportive, integrated team environment with ongoing development opportunities


    All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, martial status, military or veteran status, gender identity and expression, genetic information, or any other factors protected by law.

Posting Specialist I

Description

Quick Med Claims (QMC) is a nationally recognized leader in emergency medical transportation billing and reimbursement. QMC is committed to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client. The commitment to adherence to both principles make QMC the partner of choice for emergency medical transportation providers. 

QMC is headquartered in Pittsburgh, PA. Remote opportunities may be available for this position.

The Posting Payment Specialist oversees the intake of payments by accepting and processing billing statements and conducting audits for each billing cycle. The Posting Payment Specialist must be able to keep accurate electronic and paper records, maintain accurate billing processes, and demonstrate computer skills, attention to detail, and mathematical ability.

Responsibilities:

  • Pulls deposits from bank lockbox/website and remits from various websites to post payments
  • Runs deposit reports to make sure daily deposits are balanced
  • Posts all payments and denials
  • Maintains up-to-date knowledge of the accounts being posted, especially schedules and payers
  • Calls insurance companies when needed to request remits
  • Acts as a backup to find remits on various websites.

Requirements

Qualifications:

  • High school diploma or equivalent is required
  • Basic accounting principles and medical billing experience preferred, but not required
  • Basic computer knowledge, and experience with Microsoft Office products including Word, Excel, and Outlook
  • Customer service oriented; attention to detail, accuracy, and data entry skills
  • Ability to handle multiple tasks and quickly adapt to changing priorities in a fast-paced environment
  • Strong organizational and time-management skills
  • Communication skills (both written and verbal).

Benefits:

  • Comprehensive & competitive benefit package
  • Generous 401k Company Match Program
  • Profit Sharing Potential
  • Bonus Program Potential
  • Flexible work schedules 
  • Paid time off and holidays 

Training & Programs Coordinator (REMOTE)

Where A-Players Thrive.
We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,200 team members dedicated to improving the lives of people and their pets, we create best-in-class products that bring health and happiness. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually.

We’re Looking For A: Training & Programs Coordinator to support the Programs Team in organizing & maintaining Learning programs to improve employee performance & ensure organizational productivity. This role will report directly to the Training & Programs Lead. They will gain a deep understanding on how to research, design, build, launch, coordinate, evaluate & evolve Learning Programs, such as New Employee Orientation, the Mentorship Program, and other company-wide People Development Programs. With this foundation, they will coordinate & facilitate many crucial learning initiatives for employees.

Location: Woodland Hills, CA (Remote)

What You’ll Be Doing:

Assist in the organization & maintenance of numerous Learning Programs to onboard & engage employees.
Support in the creation & maintenance of training materials, presentations, & E-Learning content
Collect & analyze data related to training programs’ effectiveness to identify areas for Learning Programs’ improvement.
Coordinate & schedule companywide communications in tandem with different program launches & check-ins.
Facilitate workshops and take ownership of certain onboarding programs.
Document & create standard operation processes involved with different Learning Programs
Conduct thorough research on Learning & Development trends & insights to identify new opportunities to enhance.
Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

A fast learner, self-motivated, and deeply curious about Learning & Development
Strong communicator with excellent written, verbal, & visual communication skills
Proven organizational skills with exceptional attention to detail.
Data-driven and comfortable analyzing & collecting data points.
Excellent time management skills with the ability to manage multiple projects & deadlines.
Ability to work collaboratively across multiple departments & with team.
Proficiency with GSuite & familiarity with Learning Management Systems is a plus (Canva, Slack, Bridge)
2 years of experience in training coordination and program development.
Experience with Learning Management Systems (LMS).
Familiarity with e-learning platforms and virtual training tools.
Familiarity with e-commerce training requirements preferred.
Experience in e-learning development and design preferred.
Certification in Training and Development (e.g., CPTM, CPLP) preferred.
High School Diploma or GED equivalent.
Bachelor’s degree in human resources, Education, Business Administration or a related field preferred.
Golden Perks & Benefits:

Health and Happiness: Enjoy 100% employer-paid medical, dental, and vision insurance. Get 75% premium coverage for dependents.
Become an Owner: Join our Employee Stock Ownership Plan and be a part owner of Golden Hippo.
Boost Your Savings: Maximize your retirement with a generous 401K Plan and company matching up to 3.5%.
Stand Out, Get Rewarded: Excel and be recognized through our KPI Bonus, Win of the Week, Spot Bonus, and Shoutouts Program.
Flexibility at Your Fingertips: Work on your terms with flexible arrangements for most positions.
Skyrocket Your Career: Unleash your potential with unlimited room for professional growth.
Thrilling Events Await: Exciting virtual and in-person events that redefine fun.
The anticipated salary range for this position is $22.02 – $29.38/hour, plus annual & monthly KPI bonus potential.
Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

LI-Remote

The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Hippo recruiters will only contact applicants from our official company e-mail domain, ([email protected]) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Hippo recruiters will never text you, send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Hippo directly at [email protected] to verify its validity.