QA Lead

We’re building a future where every home is professionally managed. One where professional property managers deliver new “Triple Win Experiences” for residents, investors, and their teams.

But creating winning experiences that benefit everyone simultaneously? That’s hard.

Now, 1,500+ property management companies are doing it with a fully managed Resident Benefits Package by Second Nature. We bring the expertise, technology, and service that professional property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 6-peat national industry vendor of the year. 

Join 150+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple-win experiences.

About the Role

Second Nature is looking for a Quality Assurance leader to drive the software QA strategy across core functions such as sales, operations and product. You will be responsible for establishing the strategy and working with individual teams to execute on it. We are looking for an individual who has worked in a SAAS environment for a growing company and can find the right balance of speed and quality to meet business objectives.


  • Develop and implement the QA strategy for the company, ensuring alignment with business goals and objectives.
  • Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.
  • Mentor and provide guidance to other QA team members, fostering their professional growth and development.
  • Collaborate with cross-functional teams, including development, product management, and customer support, to ensure high-quality software releases.
  • Define and implement quality metrics to measure the effectiveness of the QA processes and identify areas for improvement.
  • Conduct thorough testing of software applications, including functional, regression, and performance testing, to ensure they meet quality standards.
  • Develop and maintain test plans, test cases, and test scripts to ensure comprehensive test coverage.
  • Participate in the entire software development lifecycle (SDLC), from requirements gathering to release, to ensure quality is built into the product.
  • Identify and report software defects, track them to resolution, and verify fixes.
  • Stay up-to-date with industry trends and advancements in QA methodologies and technologies, and recommend improvements to the QA process.
  • Utilize automated testing technologies to enhance the efficiency and effectiveness of the QA process.

Preferred Qualifications:

  • Minimum 8 years of experience in Quality Assurance, preferably in a SAAS company or startup environment.
  • Has been in a key QA role for customer facing software.
  • Strong knowledge of software testing methodologies, tools, and processes.
  • Familiarity with the SDLC and Agile development methodologies.
  • Experience in developing and implementing QA processes and strategies.
  • Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Detail-oriented and highly organized, with the ability to manage multiple priorities and meet deadlines.
  • Proven ability to mentor and guide other QA team members.
  • Experience with automated testing technologies, such as test automation frameworks, scripting languages, and test management tools.
  • Bachelor’s degree in Computer Science, Engineering, or a related field is preferred.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

Remote Work Statement

This position is a remote-first, work from home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a key part of our company story and success. To be successful in a remote work role at Second Nature you must:

  • Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties
  • Have a quiet, professional, distraction-free environment in which to complete your work
  • Have access to your own reliable high-speed internet connection
  • Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

Why Second Nature?

  • Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
  • Location: Work Remotely from anywhere in the US
  • Flexibility: Open PTO and sick days
  • The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP
  • Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect 
  • Training: A supportive team to help you grow your career and unlock your full potential
  • Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.