Job Description Join the Coram/CVS Health team as a Suspended Billing Rep and you will support our Enteral Nutrition Centers by performing timely reimbursement follow-up on patient accounts. Ensure that patient accounts do not go into a suspended billing status, potentially resulting in outside account collections. Partner with our billing centers to ensure that patient accounts are updated and all information is on file in order to be able to process the claim. This is not a medical billing position.
*** Please note this is a Work From Home role. However, candidates must be located in the Phoenix, AZ or Jackson, TN areas. ***
This is a full-time, direct hire, benefited position and is NOT through an agency. Typical work hours for this role are Monday – Friday, 8:30AM – 5:00PM, with an opportunity for over-time per business need.
As a Suspended Billing Rep you will… * Follow-up on outstanding Certificates of Medical Necessity (CMN), Letters of Medical Necessity (LMN), prescriptions, renewals, expiring authorizations and other missing medical documentation to ensure that a patient’s account does not go into a suspended status. * Enter prescription information into a database once received by a physician and escalate any aged prescriptions to the manager for resolution. * Update insurance providers when a change to a patient account has occurred and work with the insurance company to obtain new authorizations for service. * Communicate with patients, physicians and insurance companies to update them on status, orders and missing documentation.
Challenge your healthcare training or current billing knowledge and customer services skills to make a difference in a patient’s life by ensuring all supporting documentation has been completed and submitted to insurance companies for proper processing and payment. Individuals who can balance compassion and kindness with professionalism and customer service will thrive in this position. Become part of the CVS Health family by joining a growing sector of the healthcare industry, offering a rewarding career and opportunity for advancement.
Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.
Required Qualifications * Minimum 1 year experience medical billing or collections work or experience working with accounts payable (A/P) or accounts receivable (A/R). * Experience working in a customer service environment. * Experience working in a healthcare environment. * Experience working in Microsoft Office, specifically Excel, Outlook and Word.
Preferred Qualifications * Strong data entry skills; typing speed of 50+ WPM (words per minute). * Home infusion, enteral or durable medical equipment (DME) experience. * Call center experience.
Education Verifiable High School diploma or GED is required.
At Grow Financial Federal Credit Union, we believe in service—to our 200,000+ members, 550+ team members and local communities. We know happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. (Especially the fun part!) We’re not just your average bank. Yes, our work is serious, but we don’t take ourselves too seriously. Consistently named a Top Workplace by the Tampa Bay Times and a Great Place to Work among 100 Best Medium Workplaces by FORTUNE Magazine®, we cultivate a diverse, collaborative work environment where you can grow personally and professionally. In fact, 94% of our team members say Grow is a great place to work. And the most common word they use to describe the Grow culture? Family.
Some of our Benefits/Perks:
$500 Sign on Bonus!
Remote/Work From Home
Medical/Dental/Vision Insurance
Employee discount on loans Team members qualify for a discount on consumer and mortgage loans.
Tuition Reimbursement of up to $3,500 per year for full-time team members.
Paid Time Off 15 days/year & over 10 Paid Holidays
Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
Retirement Benefits (401K) Grow matches up to 8% for team members.
Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Responsibilities
The HR Generalist provides human resources support to leaders and team members, covering the following areas: benefits administration, employee relations, training, performance management, policy implementation, recruitment, onboarding, affirmative action and employment law compliance. Ensures consistent application of policies and procedures. Serve as a liaison between team members, HR Management and outside organizations.
Assist team members with questions regarding HR policies, procedures and benefits. Ensure compliance with all organizational HR policies and procedures.
Manage FMLA & leave-of-absence process ensuring all timelines, required documentation and notifications are complete and accurate.
Partner with management regarding employee relations issues, performance appraisals, disciplinary actions and terminations. Provide support, coaching and resolution in these areas.
Assist in the administration of benefits including open enrollment, qualifying events, COBRA and facilitating benefits orientation.
Design and facilitate HR training related courses in partnership with Sr. HR Generalist and the People Development Group.
Provide recruiting support to include posting positions, reviewing applications, pre-screening applicants, scheduling interviews for hiring managers and presenting offers of employment.
Manage new hire onboarding process through ATS including coordinating employment offer letters, pre-employment screenings, new hire paperwork and related employment verification documents.
Conduct employee investigations review disciplinary and termination requests. Present recommended action(s) to HR Manager and/or AVP HR. Attend employee disciplinary meetings and terminations as needed.
Manage off boarding process including receiving letters of resignation, conducting exit interviews, preparation of benefit related documents and notifying appropriate internal departments.
Maintain employment records to include I-9 and personnel files
Prepare notice of injury forms and file workers compensation claims. Maintain OSHA audit information.
Maintain compliance with federal, state, and local employment laws and regulations
Qualifications
REQUIRED SKILLS/EXPERIENCE:
Bachelor’s Degree from an accredited college or university required.
Minimum three (3) years of Human Resources experience is required. Requires knowledge of FMLA, COBRA, HIPPA and ADA regulations.
PHR/SHRM-CP or SPHR/SHRM-SCP certification required.
Experience within HRIS and ATS systems strongly preferred.
Working knowledge of PC, including Word, Excel, Power Point and/or Windows, is required.
Ability to exercise independent judgment, prioritize work, and maintain confidentiality required.
PHYSICAL DEMANDS
Must be able to sit for extended periods of time.
Must be able to read, write, speak and type English.
We are looking to add a Customer Support Associate to our team – someone who loves delighting customers while solving complex issues. This position is a part-time contracting role. There are no set working hours, so you can log in whenever works best for you. We anticipate having 3-4 hours of work/day, 20 hours/week maximum.
Key responsibilities:
Proactively and reactively handle urgent customer issues by email, respond to and triage customer feedback.
Work with a diverse customer base on an ongoing basis, guiding, troubleshooting and filing bugs as they arise, consulting customers of solutions and best practices
Identify trends of customer issues that arise
Continually improve on Support performance metrics
Who are you? You:
handle stressful customer interactions with thoughtfulness and ease
are all about the details
have experience working with other Martech/Salestech solutions
prioritize tasks based on urgency and importance
are familiar with Zendesk (automations, routing, guides, user permissions, etc) and working with SLAs
are comfortable in ambiguity and can work independently
are a self-sufficient problem-solver and always put customers first
have excellent communication skills
are highly accountable
Clearbit ValuesCare (Give a shit)Empathize with customers. Take the time to understand their frustrations, needs, and desires.Craft (Master it)Own your craft. Never stop learning and improving.Team (Work together)Teamwork makes the dream work. Fill gaps. There’s no such thing as “it’s not my job.”Truth (Say it)Be upfront and candid. Say it like it is. Hold yourself and others accountable.Initiative (Be resourceful)Don’t wait for permission. Figure it out — or figure out who can.Fun (Have it)Don’t take yourself too seriously — life is short. Clearbit is an equal opportunity employer. We value and celebrate how you identify, who you love, the color of your skin, your age (at heart and on paper), the gods you do or don’t believe in, and every other belief and characteristic that make you YOU. The more inclusive we are, the better we — and our work — will be.
We’re looking for a Video Tutorials Creator. In this role, you will be responsible for creating educational videos that feature you as the instructor. This includes tutorials, webinars, and short videos (for ads).
This position is fully remote. You can create videos from anywhere in the world as long as you can ensure clear audio and high-quality videos.
What we expect from you
Experience in a similar role or personal project where creating video and screen recordings was your main responsibility
General understanding of all aspects of production — shooting, editing, lighting, audio, styling and set decorating
Comfortable working in front of a camera
Experience working with pCloud, Google Cloud, Dropbox or equivalent file-sharing platforms
Experience or general interest in the email marketing industry
Self-motivated attitude
Experience in creating videos for YouTube and other Social Media platforms is a plus
Experience using video editing software DaVinci Resolve and Final Cut Pro X (is a big plus)
Proficient with Mac OS
Excellent verbal and written English communication skills
Ability to work with teams across multiple time zones and countries
Available to work full time (40 hours per week)
What we offer
Salary: $30,000-$54,000 (gross)
Remote-first culture with the team working remotely from all over the world
Company-paid retreats that we call workations. The whole company gathers once a year for a week in an exotic location to work, learn and have fun together
Team meet-up once a year – you and your team will get a budget to meet and bond in a location of your choice
Generous vacation policy. Take time off when you need it. We trust you! → Four weeks of vacation. We encourage you to unplug and recharge!
Annual benefits, which include a budget for home office setup, personal development, leisure trips, etc.
MacBook and other tools that’ll help you to do your job efficiently
eHealth is looking for a high-potential individual to join our Partner Development Team as a Partner Success Associate (PSA). The PSA plays a key role in supporting our strategic partnerships by assisting Partner Success Managers with day-to-day operations and identifying areas for growth and optimization. As a PSA, you will work closely with core cross-functional teams to manage product integrations and marketing campaigns as well as leverage data to make decisions. The ideal candidate is a self-starter that enjoys a fast-paced, performance-driven culture, has natural interpersonal skills, works well in a team, and has a background in project management. They are also detail-oriented and have strong written and oral communications skills.
Primary Responsibilities:
Maintain accurate Partner program documentation: Utilize internal systems and tools to ensure flawless management of Partner programs including, but not limited to, support of marketing campaigns, product implementations, presentation creation, partner payment processes, partner reporting, and compliance reviews.
Enter data related to Partner program setup and campaign performance.
Coordinate and QA Partner co-branded websites, Partner-branded phone messaging, and other Partner program customizations.
Set up, document, and optimize new processes and procedures as needed.
Manage timelines for Partner programs and communicate changes to internal and external stakeholders to ensure a seamless program launch.
Provide impeccable customer service and dependable follow-through for both internal and external stakeholders.
Assist the Partner Success Managers with Partner-related issues and communicate progress until resolution.
Generate and deliver ad hoc reports.
Contribute to a positive work environment and help build a cohesive and collaborative work environment.
Basic Qualifications:
Bachelor’s degree
Excellent with high-volume, detailed data entry and program documentation.
2+ years’ experience working on a partner success, customer success, or client services team is a plus.
Experience using MS Office products (Word, PPT, Excel) including basic knowledge of Excel formulas.
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