by twochickswithasidehustle | Jul 8, 2021 | Uncategorized
Responsibilities
The American Heart Association (AHA) has an excellent opportunity for a Helpdesk Customer Service Representative II (Tier 1 Technical Support) in our National Center in Dallas, TX.
This position will transition to working remotely after successful completion of training.
Training will be in an onsite classroom following CDC guidelines.
The position pays $18.50/hour.
Training is expected to begin on July 26th.
This position required at least two years of customer service experience and two years of level one technical support experience.
This position provides technical assistance and training for AHA Instructor Network products such as MyCards, MyCourses, and My Agreements. Captures and facilities customer program complaints and feedback to the appropriate departments. These issues will be received and responded to via telephone, email and chat. Specialists will engage in meaningful chat conversations centered on educating and creating brand loyalty. In addition to handling calls, the position requires competency in developing written responses for email, and web chat. This communication reflects the corporate image and promotes services. Additional responsibilities or special projects may be assigned by direct supervisor or management team.
- Assist professional customers (doctors, nurses, instructors, training centers) with issues pertaining to professional websites, conferences, events and CPR inquires.
- Handles situations which may require adaptation of response or research according to customer response. Requires advanced problem solving
- Responds swiftly and accurately to email inquiries submitted by AHA customers within 2 business days
- Responds to inquiries of a technical or complex nature which are non-routine and require deviation from standard screens, scripts and procedures.
- Understands IT hardware and software products
- Handles problem resolution which may require follow-up and/or escalation to a high level of expertise.
- Provide guidance and support to the AHA
- Training Network consisting of training centers, coordinators, instructors, and Students using various administrative tools, support documents and knowledge.
- Aid users on learning management system platforms to allow completion of online courses
- Offers trouble shooting techniques, login assistance, account maintenance, and other misc. technology issues preventing users from competing courses
- Maintains awareness product information including monthly messaging, strategic initiatives, meetings and conferences; policies and procedures,
- Collaborates with Account Managers/field staff to ensure a uniform response and timely resolution to customer problems or concerns
- Answers general Heathcare Business Solutions (HBS) programs and Office of Science Operations (OSO) program questions and concerns
- Support supervisor and/or field staff with managing complaints and quality issues that involve investigations and actions for dispute resolution.
- Assist with taking inbound donation calls.
- High school diploma or equivalent
- At least two to five years of work-related experience
- Experience in a customer service field or call center environment.
- Ability to develop alternate solutions and make sound decisions.
- Excellent written and oral communication and presentation skills
- Computer experience with a proficiency in Microsoft Office (Access, Word, PowerPoint, Excel and Outlook Internet navigation)
- Data entry experience
Qualifications
- High School Diploma or Equivalent
- At least two (2) years of work-related experience experience in a customer service field or call center environment.
- Ability to develop alternate solutions and make sound decisions.
- Excellent written and oral communication and presentation skills
- Computer experience with a proficiency in Microsoft Office (Access, Word, PowerPoint, Excel and Outlook Internet navigation)
Preferred Experience:
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by twochickswithasidehustle | Jul 7, 2021 | Uncategorized
Description
The Senior IT Security Professional within the Corporate Security and Resilience (CS&R) Identity and Access Management (IAM) team’s primary responsibility is to support and maintain the IAM suite of applications.
The IAM suite of applications is a mixture of on premise, hybrid and cloud based.
Escalation of issues and more technical aspects of the job are required by this resource, along with on-boarding and support of on premise, hybrid and cloud based Single Sign-On, Multi-Factor Authentication and Directory Services experience required while providing technical expertise to both the internal and external departments within the organization.
Location is not a barrier for this role and while our preference would be to have a chosen candidate with onsite capabilities in one of our corporate headquarters – we are open to remote employment within the United States for an experienced candidate.
Primary responsibilities will include:
- Implementing and supporting application security measures to protect computer systems, networks and data
- Implementing and supporting single sign-on, multi-factor and directory service based solutions
- Implementing and supporting the future direction of IAM hybrid and cloud architecture
- Assessing emerging IAM technologies to determine where they fill gaps, overlap with existing solutions or extend capabilities
- Level 3 support for the day-to-day operations of the Citizens IAM Platform Operations team
- Providing security services that enable business while maintaining the highest levels of service and support without compromising a strong risk position
- Providing leadership and mentoring for junior colleagues
- Acting as a focal point for resolution and/or escalation of IAM Platform Operations
#LI-Sourcer1
Qualifications
Required Skills/Experience:
- 10 or more years in system security administration, controls or information management experience as a Security Engineer, support role or consultant preferably in a financial services environment
- 3 or more years of operational support experience in a large environment. This could be OS, application, DevOps, or Database or any combination
- Experience with the access management frameworks within cloud technologies such as AWS and/or Azure
- Experience in implementing and supporting IAM security with proficient understanding of best practices
- Experience in supporting customer authentication platforms – SSO, MFA, OAuth, OTP, LDAP
- Experience in implementing and supporting identity cloud solutions
- Proven service and delivery capability / focus
- Proven experience with highly complex risk issues in a technology environment and appropriate mitigation strategies.
- Knowledgeable on the regulatory requirements that impact the business lines that TSA supports (i.e. GLBA, SOX, PCI)
- Clear understanding of CoBIT and ITIL Frameworks
- Demonstrated advanced communication skills both verbal and written
- Ability to manage complex activities simultaneously to short timescales
- Cloud experience in either AWS or Azure preferred
- Hands on Linux/UNIX experience, with automation (scripting) a plus
- Familiarity with Agile a plus but not required
Education, Certifications and/or Other Professional Credentials:
- BA/BS in Information Systems, Computer Science or related field required
- CISSP, CREA, CEH, CPT, CEPT, CWAPT or other relevant security certifications and knowledge of ISO and NIST security standards preferred
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday through Friday 8:30AM – 5:00PM
This position is not available in Colorado
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by twochickswithasidehustle | Jul 7, 2021 | Uncategorized
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Perform audits of designated medical bills to ensure accurate coding/billing practices by the provider
- Monitors bill aging for bills held to specified queue to ensure held age does not exceed 4 days
- Stays updated in state regulated rule changes
- Handles and assists in reconsideration issues, discusses payment disputes with provider when necessary
- Maintains professional knowledge by attending educational workshops, reviewing professional publications, maintains membership in professional organizations
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School diploma or equivalent
- 2+ years of professional coding experience in healthcare services
- Professional coding credential such as CPC, CPC-H, CCS or CCS-P (CPC-A or Risk Coder does not qualify)
Preferred Qualifications:
- Hospital Coding experience
- Physician’s office coding experience
- Coding experience in one or more of the following specialty areas: musculoskeletal coding, musculoskeletal surgery coding, surgery coding, neurology coding, neurosurgery coding, emergency room coding
Careers with OptumRx. We’re one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You’ll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There’s no better place to help people live healthier lives while doing your life’s best work.(sm)
Colorado Residents Only: The salary range for Colorado residents is $43,200 to $76,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term m disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
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by twochickswithasidehustle | Jul 7, 2021 | Uncategorized
Jackson, MI 49201 | Fully RemotePosted: 06/28/2021Industry: Accounting and FinanceJob Number: 19145Pay Rate: $ 15.00 – $ 16.00
Job Description
Our Client, a Public Utility that provides natural gas and electricity to the majority of Michigan’s 10 million residents is seeking a talented and self-driven individual for State wide needs serving in the role of AP Invoice Entry Clerk.   Duties This position will be responsible for entering invoices for payment and some administrative tasksÂ
Skills Required:  The qualified applicant must have prior Accounts Payable experience and good written and verbal communication skills, along with strong attention to detail. SAP experience is preferred but not required. Minimum of a high school diploma.Some Accounting classes are preferred.
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by twochickswithasidehustle | Jul 7, 2021 | Uncategorized
Description
Under the supervision of the IT Director and Network Engineer, the Jr. Administrator assists Fenway Health head office and remote locations with support including specifications, installation and testing of computer systems, server maintenance, group policy deployment, network security, and peripherals within established guidelines.
Please note that this is a temporary, non-benefits eligible position from August 2, 2021-February 1, 2022.
Representative Duties:
- Helpdesk
- Provides second level support to helpdesk techs
- Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems
- Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users, the Internet, and desktop hardware
- Optimizes computer usage by researching and recommending enhancements to system capabilities and performance
2. Telephony
- Assists with the administration and maintenance of telephone accounts in a cloud based program
- Assists with the creation of new hire telephone accounts, routing numbers to appropriate locations and updating information as needed.
3. New Hire Administration
- Creates network and email accounts for new users
- Creates electronic fax accounts when applicable
- Creates telephone accounts when applicable
- Edits signature customizations
4. Administration
- Follows incident response standard operating procedures related to cybersecurity events
- Audits idle and terminated network accounts periodically
- Basic Azure administration with some Powershell scripting
5. Meets agency participatory expectation
- Adheres to all agency and departmental policies and procedures
- Participates in quality assessment and improvement activities as requested
- Adheres to the highest principles of patient and client confidentiality
- Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
- Attends all required meetings, in-services and professional trainings
- Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
- Serves on agency committees and in professional organizations when requested
6. Performs related duties as required
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.Requirements
- Associate’s or Bachelor’s Degree from an accredited School of Computer or Information Science preferred
- Working knowledge of all phases of implemented technologies
- Demonstrable knowledge of diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
- Facility with written and verbal technical support
- Ability to establish and maintain effective working relationships with staff, vendors and visitors to facility
- Ability to work harmoniously with diverse groups of individuals
- Experience working in an ethnically, culturally, and racially diverse environment preferred
Physical Requirements:
- Ability to meet the following physical requirements with or without reasonable accommodations:
- Sit at a computer station for extended periods of time
- Ability to keyboard for extended periods of time
- Regularly walk, stand, stoop, climb, kneel and crouch
- Occasionally lift, carry, push and pull objects weighing up to 50 pounds independently, and occasionally objects weighing up to 100 pounds with assistance
- Work involves considerable exposure to unusual elements such as extreme temperatures, unpleasant odors and/or loud noises
- Moderate physical activity
Supervisory Responsibilities:
None
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