eHealth is looking for a high-potential individual to join our Partner Development Team as a Partner Success Associate (PSA). The PSA plays a key role in supporting our strategic partnerships by assisting Partner Success Managers with day-to-day operations and identifying areas for growth and optimization. As a PSA, you will work closely with core cross-functional teams to manage product integrations and marketing campaigns as well as leverage data to make decisions. The ideal candidate is a self-starter that enjoys a fast-paced, performance-driven culture, has natural interpersonal skills, works well in a team, and has a background in project management. They are also detail-oriented and have strong written and oral communications skills.
Primary Responsibilities:
- Maintain accurate Partner program documentation: Utilize internal systems and tools to ensure flawless management of Partner programs including, but not limited to, support of marketing campaigns, product implementations, presentation creation, partner payment processes, partner reporting, and compliance reviews.
- Enter data related to Partner program setup and campaign performance.
- Coordinate and QA Partner co-branded websites, Partner-branded phone messaging, and other Partner program customizations.
- Set up, document, and optimize new processes and procedures as needed.
- Manage timelines for Partner programs and communicate changes to internal and external stakeholders to ensure a seamless program launch.
- Provide impeccable customer service and dependable follow-through for both internal and external stakeholders.
- Assist the Partner Success Managers with Partner-related issues and communicate progress until resolution.
- Generate and deliver ad hoc reports.
- Contribute to a positive work environment and help build a cohesive and collaborative work environment.
Basic Qualifications:
- Bachelor’s degree
- Excellent with high-volume, detailed data entry and program documentation.
- 2+ years’ experience working on a partner success, customer success, or client services team is a plus.
- Experience using MS Office products (Word, PPT, Excel) including basic knowledge of Excel formulas.
Preferred Qualifications:
- Prior experience with: Salesforce, JIRA/Confluence, Tableau, Looker, Coupa, Wiki, IronClad.
- Tech-savviness: able to learn, navigate, and use assorted platforms and troubleshoot if complications arise.
- Ability to work efficiently in a fast-paced environment including time management and prioritization of tasks.
- Tenacity to exceed quarterly/annual projects.
- Excellent written and verbal communication skills including knowledge of email etiquette.
- Highly organized with unwavering attention to detail.
- Ability to collaborate and successfully work across a large matrixed organization.
- Prefers a highly-collaborative, team-oriented work environment.