Customer Care Specialist

by | Aug 26, 2021 | Uncategorized

What You’ll Do

Hungryroot is seeking an energetic, empathetic, and detail-oriented customer advocate who’s ready to make their mark on a growing team. As a Customer Care Specialist, you’ll be responsible for all day-to-day interactions with our customers over email, text, chat and social media.

Customer Care Specialists will work 40 hours per week, including weekends and holidays. Availability to work overtime hours and non-traditional hours is a huge plus!

How You’ll Make an Impact:

  • Become an expert on Hungryroot & spread the love to everyone!
  • Respond to customer comments & questions over email, text, chat and social channels.
  • Collaborate with Customer Care colleagues to identify and track issues & trends to improve the customer experience.
  • Identify opportunities for creating new & updating current processes.
  • Constant communication with Customer Care Manager & other leadership to identify customer pain points.

Why We Need You:

  • 1+ years of experience in an eCommerce customer support role
  • 1+ years of ticket management system experience such as Zendesk
  • Availability to work both Saturdays and Sundays
  • Emotionally intelligent, solution-oriented communication
  • Ability to convey complex issues to the team while delivering personable help to customers
  • Ability to learn multiple internal systems & processes quickly
  • Detail-oriented with a deliberate pace
  • Exceptional & empathetic written communication skills
  • A desire to meet and exceed personal productivity goals
  • A love of learning & the ability to keep up with a constantly changing environment
  • A motivated, positive, and selfless attitude

Perks & Benefits

  • Remote Work Optional: Work from home, work from our NYC office, work from anywhere, you decide!
  • Competitive compensation + comprehensive Medical, Dental, and Vision benefits
  • Unlimited vacation policy
  • Monthly Hungryroot credit
  • Universal paid parental leave
  • 401k
  • Commuter benefits
  • A working environment filled with passionate, happy, smart people!

APPLY HERE

Order Entry Specialist – remote

by | Aug 26, 2021 | Uncategorized

Job Description

Make Your Mark. Shape Your Future.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The Worldâ„¢. Sound like you? Join our top-notch team of 53,000+ professionals in 60 countries who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.

What You’ll Do
As an Order Entry Specialist, you’ll be part of our Global Tools and Storage team with the option to work remote or in the Allentown, PA office. You will support our Customer Service daily operational rhythms. This includes entering and maintaining customer account information for orders, entering & processing orders into our Esker system, and contacting customers for missing order specifications via various channels using designated ERP, operating systems and web-based tools.
Success in this role will include the ability to research answers using multiple resources to process orders in a timely manner. This individual will be required to work in a fast-paced environment, have an attention to detail and be well organized. In addition, must demonstrate proficiency in written and verbal communications, along with the ability to utilize, learn and adapt to business processes, product and technology. You’ll get to:  

Order Processing – 75%

  • Read and understand incoming POs and align POs to quotes and drawing (if applicable)
  • Process incoming orders in a timely manner
  • Process and handle customer requests, orders, and other customer related matters pertaining to order coordination and logistics
  • Act as a liaison with operations, sales personnel, and other partners to meet and exceed customer expectations
  • Communicate daily as needed with internal team, sales, and customers pertaining to missing product information on orders
  • Consistently hitting KPIs
  • Maintain working knowledge of all company products, services, and processes
  • Develop proficiencies in learning and processing cross branded orders
  • Other duties as assigned by management

Administrative Support – 25%

  • Assist and support teams with administrative related matters to include downloading order portals, customer requested documentation, and other work assigned by management

Who You Are
You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have: 

  • 2+ years’ worth of experience within order entry/customer service environment 
  • Requires High School Diploma or its equivalent
  • Associate degree preferred
  • Ability to work flexible work hours and overtime if needed
  • Minimum of 12 months in current role (Internal Applicant)
  • Proficiency in Microsoft Office; Excel, PowerPoint, Word, etc.
  • Proficiency in SAP preferred but not required
  • Proficiency in Salesforce preferred but not required

What You’ll Receive
You’ll receive a competitive salary and a great benefits plan:

  • Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
  • Discounts on Stanley Black & Decker tools and other partner programs.

How You’ll Feel
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

  • Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
  • Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
  • Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
  • Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

APPLY HERE

Seasonal Print Quality Specialist

by | Aug 26, 2021 | Uncategorized

The Role:
You are a people person who cares  deeply about our customers and you are passionate about graphic design, stationery, typography, investigating problems and finding solutions to make things right for those who may have had a less than perfect experience with their order. Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery.  We are looking for Print Quality Specialists to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will also influence the outcome of our key metrics during the holiday season. 
As a seasonal Print Quality Specialist, you will work closely with our customers over email to help resolve post print issues and create new orders for them. There is a wide range of issues that can occur, and no two cases are identical.  You will rework design files and communicate with our printers/fulfillers to deliver the best possible products to our customers. You will deliver an exceptional customer experience and build brand loyalty through effective issue resolution. The ideal candidate must have excellent verbal and written communication skills, be very detail-oriented, be comfortable with Adobe’s Creative Suite and passionate about solving problems. 
Our operation is open 7 days a week and candidates must be available to work evenings and weekends.  The hours & schedule for the role are variable, and the position is based in Oakland, but the team is currently working remotely.
Location: Remote

You Will:

  • Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations
  • Research and document replacement order root cause
  • Work directly with customers over email to design and replace original orders
  • Work in a production environment to troubleshoot technical, design, and print errors
  • Work collaboratively with other teams to ensure we deliver outstanding service

You Have:

  • Proficiency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom a plus.
  • G-Suite Experience
  • The ability to work effectively in a team-oriented environment
  • You are flexible and open to new challenges
  • The ability to learn and work remotely and engage effortlessly with coworkers and leadership. 
  • You take feedback well and are eager to learn more
  • The ability to produce high-quality design work in a fast-paced environment
  • The ability to think critically in order to solve problems
  • Excellent written and verbal communication skills. 

What You’ll Gain in Return:

  • Gain customer service experience
  • Salesforce Lightning experience
  • Expand your knowledge of Photoshop and Illustrator.
  • Growth opportunities. The role is great for recent grads looking to build a strong resume
  • Fun, friendly, and diverse team culture

Must reside in the following states to be considered for a Seasonal Role: AZ, CA, CO, CT, FL, GA, IL, IN, LA, ME, MO, MT, NV, NY, NC, OH, OR, RI, TX, VT, VA, WA,WI
About Minted:
Minted is a design platform bringing the best in independent design to consumers everywhere. The company’s art, stationery, and textiles products have reached over 75 million homes worldwide.

APPLY HERE

Associate Customer Agent (Seasonal)

by | Aug 26, 2021 | Uncategorized


The Customer Care mission: To reinforce the iZotope brand by providing a best-in-class support experience, to educate our customers through our interactions and content creation, and to advocate for improvements within the company using customer data and insights.
The role:Our Seasonal Associate customer care agent will engage customers via chat and email, providing support for pre-sales issues and basic technical issues.

You Will:

  • Receiving and promptly responding to both live chats and emails regarding product and pricing inquiries, and troubleshooting basic technical issues.  
  • Identifying and escalating website errors and product issues to the Associate Customer Care Manager or Customer Care Manager.
  • Coordinating with other teams to prepare for product launches, campaigns, and new business requirements.

You Have:

  • Practical experience with the iZotope product line and working knowledge of Audio software and Plugins.
  • Excellent written and verbal communication skills
  • Ability to handle difficult customer situations with empathy and professionalism
  • Flexibility with schedule and occasional overtime when needed
  • Real world experience with audio processing in recording, production, sound design, and post production is a plus.
  • Positive attitude
  • Strong discipline and work ethic
  • Team mentality
  • Unfailing integrity
  • Passionate about advocating for customer needs.
  • Showing empathy and understanding towards customers.
  • Careful attention to detail

Benefits:

  • Wellbeing- We provide Medical, Dental, and Vision Insurance, Life Insurance, and Short Term/Long Term Disability
  • Mental Health- Subscription to the Calm Meditation App and access to Virtual Online Therapy are available for all iZotopians
  • Remote Work- We offer remote work flexibility until we are able to safely return to the office. Employees will receive monthly stipends to help with home office expenses as well as a WFH reimbursement for you to purchase any additional supplies
  • Continuous learning- Tuition Assistance and Professional Development opportunities for those seeking to further their learning
  • Flexible PTO- We offer a Flexible PTO plan along with Sick Days and 19 paid holidays throughout the year
  • Parental Leave- 100% Paid Parental Leave with up to 12 weeks off for birth parents and 6 weeks for non-birth parents which can be taken consecutively or intermittently to fit what works best for a growing family’s needs
  • Employee Investment- We offer a 401k plan with employer match and annual market adjustments
  • Complimentary Software- Access to iZotope software and complimentary passes to share with friends and family, and industry discounts

APPLY HERE

Data Center Associate Part-time (Casual)

by | Aug 26, 2021 | Uncategorized

Job Description

Position:  Data Center Associate Part-time (Casual)

Location:  Remote

This is a part-time position and candidates must be available 7 nights a week. Shifts will vary, and candidates must be willing to work on any night of the week (Evenings, Weekends & Holidays) as follows:

  • Domestic shift hours: 7:00pm and could work as late as 1:00am (usually shift 7:00pm – 10:00pm/11:00pm)
  • Domestic Specialist; training hours 7:00pm as can work as late as 1:00pm – Once all job expectations are met.  Hours could change to 6:00pm to 3:00am or 7:00pm to 3:30am
  • International shift hours: 12:00am and could work as late as 6:00am (subject to change based on time zones)

You will be crossed trained in the areas below based on shift needs and hours for these jobs could vary based on shift requirements: 

  • Calling
  • Filing
  • Verifying Movie Data
  • Voicemail
  • Title Matching

Employees may remain in these job areas depending on business needs.

About This Role:

The Data Center Associate is responsible for collecting End of Day film gross reports on a nightly basis. Input collected data into Comscore’s Theatrical database. Report any discrepancies to manager on duty.

What You’ll Do:

  • Collect incoming Nightly Gross Reports from a variety of reporting methods.
  • Keep track of received data and source documents
  • Prepare and sort source documents, along with identifying and interpreting data to be entered.
  • Research, locate, and verify data is being entered into the correct location.
  • Research theater specific formats, special events, any other relevant information from several different reporting methods.
  • Data entry of alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen and enters necessary codes.
  • Research pre-release data and contact originator to confirm
  • Successfully perform on job function in the Data Center with minimal mistakes.
  • Make necessary corrections to information entered and compile, sort, and verify accuracy of data to be entered.
  • This position will also provide routine office support such as calling theaters to verify information as needed.
  • This position will also provide routine office support in movie projects such as website QA, research projects, and support for our Commercial and Product teams as needed.

What You’ll Need:

  • High school diploma or general education degree (GED); or 1-3 months related experience and/or training; or equivalent combination of education and experience
  • Strong attention to detail
  • Must have excellent computer skills
  • Candidates that are fluent in French is a plus but not required
  • Strong communication skills are key as this person will contact originators of source documents to resolve questions, inconsistencies, or missing data

APPLY HERE