by twochickswithasidehustle | Oct 1, 2021 | Uncategorized
Summary:
Responsible for analyzing, researching and processing incoming chargebacks through the billing platform.
*THIS IS A FULLY REMOTE POSITION*
Job Detail
- Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing of fraud and dispute claims.
- Provides evidence when merchants ‘request for information’ before it becomes a chargeback
- Provides in-depth research and investigation into transactions of frauds or dispute claims, and provide evidence/documentation to support the investigation
- Ensures adherence and deadlines are met for all claims
- Ability to escalate issues to supervisors
- This is not a customer facing role, but will require a lot of cross team collaboration, analytical skills, and prior administrative experience
What to Bring:
- Strong analytical skills and ability to work accurately with billing transactions
- Clerical, technical, and administrative experience
- Ability to communicate effectively with all forms of communication in a professional manner (phone, chat, email)
- Proficiency in Windows or macOS screenshot programs, office, and Adobe reader
- Must be able to work independently with minimal supervision
- Punctual, regular, and consistent attendance is required
- Ability to speak, read, and write professionally in English
- Must be flexible with working hours. Available to work all shifts including weekends, holidays and emergency shifts as required.
Perks & Benefits:
- fuboTV provides a highly competitive compensation based on experience and market standards.
- Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
- Free Premium fuboTV Account
- Health and Wellness initiatives including discounts on Gym Memberships.
- Unlimited PTO days and regular company-wide activities.
- fuboTV’s main Headquarters are located in Midtown Manhattan.
- fuboTV is an e-verified company
APPLY HERE
by twochickswithasidehustle | Sep 30, 2021 | Uncategorized
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00am – 6:00pm EST. You may work overtime as needed by the business. Training will be conducted virtually from your home.
As a Billing Representative – Third Party you’ll play a critical role in creating a quality experience that impacts the financial well-being of our patients. You’ll be the expert problem solver as you work to quickly identify, analyze and resolve issues in a fast-paced environment. This is your chance to take your career to the next level as you support teams by reviewing and investigating claims. Bring your listening skills, emotional strength and attention to detail as you work to ensure every claim has a fair and thorough review.
- Multi-task and work independently and as part of a team.
- Demonstrate excellent communication, organization and problem solving
- Adapt to change in a fast-paced environment
- Join a cross functional focused team with many opportunities for cross-training and skill/career development
If selected for this position, it is required that you successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Analyzes and applies denials to third party carriers in all media types.
- Complies with departmental Business Rules and Standard Operating Procedures
- Focuses efforts on decreasing the Accounts Receivable, increasing cash, and/or reducing bad debt.
- Interprets explanation of benefits for appropriate follow up action.
- Utilizes automation tools to verify eligibility, claim status and/or to obtain better billing information.
- Creates worklist through Access database and manipulate data to analyze for trends and resolve claims for adjudication.
- Reviews and researches denied claims by navigating multiple computer systems and platforms, in order to accurately capture data/information for processing.
- Communicates and collaborates with members or providers to evaluate claims errors/issues, using clear, simple language to ensure understanding.
- Conducts data entry and re-work for adjudication of claims.
- Works on various other projects as needed.
- Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent work experience
- Ability using computer and Windows PC applications including the ability to learn new and complex computer system applications – instant message, video conferencing
- Experience with Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports)
Preferred Qualifications:
- Some College level classes/coursework
- 1+ years of experience in A/R, Billing, and Customer Service, Insurance, or Healthcare
- Medical terminology acumen and experience
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Strong keyboard and navigation skills and ability to learn new computer programs
- Ability to resolve calls, avoiding escalated complaints.
- Ability to exhibit empathy and be courteous to callers.
- Ability to triage and handle escalated situations.
- Ability to work in a fast-paced environment.
- Ability to adapt to changes.
- Ability to develop and maintain client relationships.
- Previous work experience in a fast paced environment requiring strong multi-tasking and problem solving skills
APPLY HERE
by twochickswithasidehustle | Sep 30, 2021 | Uncategorized
We are seeking a dedicated, organized data entry specialist to join our growing organization. We have the growth potential to offer potential promotions to the right candidate.
In this position, you will quickly and accurately transfer data from a variety of sources, including written and recorded reports.
The successful candidate should have quick typing skills,exceptional attention to detail, and a passion for precision.
Responsibilities :
Typing data directly and accurately
Entering data into appropriate fields; databases, records, and files
Transferring data from paper formats via computer, recorders, or scanners
Correcting and modifying inaccurate files and records
Verifying data by correctly checking and comparing source documentation
Summarizing data for standardized reports
Requirements :
High school diploma
Extensive knowledge of Microsoft Office Suite
Excellent verbal and written communication skills
Accurate and precise attention to detail
Self-directed and able to work without supervision
Very good organizational and multi-tasking abilities
APPLY HERE
by twochickswithasidehustle | Sep 30, 2021 | Uncategorized
The Amplify Data Analytics and Data Governance team is looking for a Data Entry professional. This role will assist various Customer Care and Support departments with manual data entry and manual data cleanup initiatives. To do well in this role you need a very fine eye for detail, outstanding typing skills, and familiarity with excel or google sheets. This is a short term contract position and could be perfect for students or teachers over the summer months.
Responsibilities:
- Meet with Team lead briefly in the morning to raise any issues/concerns/roadblocks regarding your task assignments
- Coordinate with departmental directors or their managers to gain an understanding of the data entry or data cleanup needs
- Manage timeline and set expectations appropriately
- Ability to self-manage, set and meet deadlines, and ask for help when needed
Basic Requirements:
- At least 18 years of age
- Proficient typing (and spelling) skills
- Demonstrated knowledge of and skill in word processing and spreadsheets
- Experience using:
Preferred Qualifications:
- Experience with technologies and tools such as:
- Process oriented with great documentation skills
APPLY HERE
by twochickswithasidehustle | Sep 30, 2021 | Uncategorized
As a Customer Support Specialist you will be responsible for supporting our dbt Cloud users. The user base is a combination of self-service and enterprise customers who commonly reach out for assistance in getting set up with our product, understanding best practices in using the platform, adopting new features or for help troubleshooting bugs (every product has them!)
At dbt Labs, we’re committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds. Whether or not your experience exactly fits the job description below, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway!
In this role, you can expect to…
- Respond to tickets submitted by dbt Cloud customers
- Adhere to response and escalation SLAs
- Help update and create new support documentation
- Coordinate cross-departmentally to ensure feature requests and bugs are properly communicated
- Become a dbt Cloud expert
- Be an active member of the dbt open source community
- Work 9am-5pm EST
We are looking for someone who…
- Has 3+ years of customer support experience
- Has a passion & enthusiasm for helping customers succeed
- Is SQL proficient
- Is a self-starter & eager to learnHas high attention to detail
- Has excellent verbal and written communication skills
- Is thoughtful about collaboration and communication with other departments
- Has a passion for being an inclusive teammate and involved member of the community
- Written and spoken English proficiency
You have an edge if you have…
- Experience working with a technical product at a SaaS organization
- Knowledge of the git workflow
- Worked remotely in the past (this role will be helping build our team outside the US!)
- Passion for data analytics
Compensation & Benefits:
- Salary: $70 – $90k USD
- Equity Stake
- Benefits: Office + professional development stipends, unlimited vacation, 401k w/ 3% guaranteed contribution, excellent healthcare, and paid parental leave
What to expect in the hiring process
–> Application: Fill out questions with this application. Because this role is heavily text-based (ie chatting through a ticketing system with customers) these text-based responses are an opportunity for you to highlight your written communication skills!–> Phone Screen: A phone call with our Director of Customer Success (30 minute Zoom call)–> Take home task: The task is to read and prepare for a live Slack chat. You can anticipate spending 1 hour preparing.–> Live Slack Chat: Customer Support Specialist (45 minutes on Slack)–> Panel Interview: (45 minute Zoom call each) Customer Support Team Lead Head of Customer Support Engineering Director of Customer Success –> Final Interview: CEO (45 minute Zoom call)
APPLY HERE
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