by twochickswithasidehustle | Oct 1, 2021 | Uncategorized
OVERVIEW
The Escalation Review Team is a group within our Executive Escalations Team, focused on reducing fraud and lowering our appeasement costs. We are a service-centric and analytics-driven team that thinks upstream to implement solutions that delight our community, improve performance, and scale through better automation, process, and product experience.
You will be an expert detective, reviewing all escalations from our BPO sites related to suspicious Customer behavior, fraud, appeasements, and resolutions. The ideal candidate is someone who is passionate, exhibits a high level of critical thinking in dealing with highly escalated issues.
ABOUT THE JOB
- Review ticket escalations from Care concerning Customer’s accounts and behavior that indicate potential fraudulent activity
- Become an expert on detecting and decisions on fraudulent customer behavior
- Determine the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting charges.
- Partner with Trust and Safety organization to triage agent escalations
- Review, monitor, and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
ABOUT YOU
- College Degree preferred but will review experience.
- 3+ years experience in customer service or call center a plus, but not mandatory
- Strong verbal and written communication skills
- Previous experience with Zendesk, Ujet, and admin tools
- Strong writing skills and impeccable attention to detail
- Customer service and interpersonal skills
- Expert ability to work independently and manage one’s time.
- Expert ability to accurately document and record customer/client information
- Expert leadership and mentoring skills are necessary to provide support and constructive performance feedback.
- Analyze and advise Senior Leadership of work-flow issues and trends and recommend resolutions
- Willing to work any applicable shift within a 7-day work week
APPLY HERE
by twochickswithasidehustle | Oct 1, 2021 | Uncategorized
Your role will be to inspect a series of images, and provide annotations or answer questions on the images you see. In some instances, you may need to provide labels or comments to the images you are reviewing. You will use a web based application to provide feedback and annotations on images. In this role, you will remain available to rapidly respond to a high volume of images, with the goal of providing accurate annotations to each image in a timely manner. As a Data Entry Specialist, you will: – Analyze pictures, videos, or text and provide commentary, corrections and additional information to the images using the SparkAI application – Review and provide feedback on a high volume of images within a set window of time – Provide general feedback to the SparkAI team when applicable As a Data Entry Specialist, you are: – Comfortable in a high volume, quick response time environment – Hyper focused on the details – Interested in emerging technologies – Able to learn and adapt on the fly
APPLY HERE
by twochickswithasidehustle | Oct 1, 2021 | Uncategorized
Job Details
Description
- Posts payments to accounts according to the line of service and service dates to ensure accurate payment status and accurate account activity according to department process.
- Researches and resolves all unallocated payments within the established benchmarks.
- Reconciles deposits to posted payments daily.
- Maintains compliance with all established departmental benchmarks including, but not limited to, accuracy, days to post and unallocated payments.
- Keeps supervisor informed of areas of concern and problems identified. Notifies supervisor of any delays in cash posting.
- Completes all reports according to schedule.
- Performs other tasks as assigned to support the goals of the organization.
SKILLS|EXPERIENCE:
- High School Diploma
- One year cash posting or healthcare revenue cycle experience required.
- Proficient with computers and Microsoft Office
- Detail oriented, excellent organizational skills and ability to multi-task
APPLY HERE
by twochickswithasidehustle | Oct 1, 2021 | Uncategorized
The ideal candidate is someone who is passionate about delivering the best customer experience, is proficient using multiple social media channels, has a strong sense of empathy, and can help drive exceptional customer service by helping customers who reach out to Instacart through social media for assistance.
ABOUT THE JOB
- Monitor and respond to customers, shoppers, and other stakeholders across social media channels in a timely manner
- Monitor, track and report on feedback and online reviews
- Drive brand awareness, positive brand sentiment, and brand loyalty through direct, online, engagement
- Coordinate with Marketing, PR and Communications teams
- Recognize and escalate high-profile customer, shopper and retailer issues
- Elevate the brand by using social media support best practices
- Identify opportunities and gaps in recommending proactive responses, shortcuts, and other social support content needs
- Stay up to date with the latest social media best practices and technologies
- Execute social media and communication campaigns
- Provide engaging text, image and video content for all social media accounts
- Build relationships with customers, shoppers, retailers, and industry professionals
ABOUT YOU
- Associate or BA/BS degree in communications, marketing, social media, or related discipline, or equivalent experience and demonstrated expertise
- 1+ years experience in Social Media customer service or brand messaging
- Strong communication skills, with a priority on writing for social media and ability to translate processes and technical information into clear, useful, simple language
- Demonstrated ability to write according to style, grammar, punctuation, voice, and tone standards
- Understanding of customer support social media trends and best practices
- Demonstrated proficiency in using Facebook, Twitter, Instagram, LinkedIn, YouTube, Excel, Google Analytics, and scheduling tools
- Strong analytical, problem-solving skills and a passion for turning data into actionable insights
- Bi-lingual: Spanish or French (bonus, but not required for the role)
APPLY HERE
by twochickswithasidehustle | Oct 1, 2021 | Uncategorized
Job Description
The Payroll Coordinator will act as a liaison between multiple departments including Human Resources and Accounting. The position will include but will not be limited to collecting and processing timecards, entering payroll hours into the payroll system, verifying payroll records after typing the data into the system, vetting payroll entries and working with Human Resources & Accounting as needed to make corrections.
Responsibilities
- Assists new hires with registration, log in and direct deposit issues in the payroll system (Paylocity)
- Partners with the Payroll Specialist in managing the Payroll inbox
- Completes bonus, gift card and vacation pay information for Payroll Specialist
- Researches new legislation in all states
- Sends garnishment orders to Payroll provider
- Reports discrepancies from audits across multiple systems
- Identifies and eliminates unnecessary complexity within the payroll process
- Adheres to strict payroll deadlines
- Handles the workers compensation payment process
- Works as liaison between various departments regarding their payroll needs
- Runs payroll reports for Department Heads as needed
- Maintains employee confidence and protects payroll operations by keeping information confidential
- Creates reports on a monthly basis for Accounting Department
- Performs other miscellaneous tasks provided by the Payroll Manager
Basic Qualifications
- Minimum 3 years of experience as a Payroll Coordinator or similar role
- Familiarity with payroll processes beginning to end
- Good knowledge of legislation relevant to U.S. wage and tax laws (such as Sarbanes-Oxley Act or FLSA)
- Working knowledge of payroll systems (e.g. Paylocity, ADP)
- Comfortable with Excel (functions, data etc.)
- An analytical mind with good math skills
- Strong communication skills
- Excellent attention to detail
- Physically able to work in front of a computer for long hours at a time
- Proven experience in a payroll position in fast-paced environment required
APPLY HERE
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