Enrollment Processor – Remote

POSITION SUMMARY:

The Enrollment Processor is responsible for maintaining inquiry and high school data base for the Admissions department. Incumbent must assure that the South University philosophy is considered in carrying out the duties and responsibilities of this position: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment which is conducive to innovation, positive thinking and expansion.

KEY JOB ELEMENTS:

  • Create all permanent academic and financial aid folders (ACs/SFS) as well as computer system records daily. Ensure that academic records are properly maintained; files are updated, kept in order, and adhere to state, federal and accreditation regulations.
  • Process incoming high school and college transcripts. Submit college transcripts for transfer credit review. Track academic placement testing for Admissions.
  • Prepare and distribute necessary paperwork for Admissions Committee review and update results.
  • Generate and mail all letters to incoming students and maintain copies in permanent academic files.
  • Assist Admissions in preparing for class start with documents needed and inputting HOLDS as needed for incomplete academic files.
  • Prepare and distribute daily, weekly reports to Admissions regarding future class start information. Available for switchboard relief as needed. Other duties as assigned.

REQUIREMENTS:

  • Bachelor’s Degree required.
  • Two to three years of experience in a data entry or administrative role, preferably in a post-secondary institution.
  • Possess a sincere interest in helping others achieve life goals.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with both faculty and student populations.
  • Superior organizational and problem resolution skills.
  • Strong expertise with MS Office as well as field related hardware and software packages and systems for reporting features.
  • Ability to interact effectively as a member of a team and work collaboratively with other departments. Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests.
  • Ability to maintain several project timelines concurrently and bring all to a successful close. Ability to work without close supervision and to set one’s own priorities.

APPLY HERE

Customer Support – RPG – Tickets, Chats (No Phones)

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Tickets, Chats Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! 
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. 
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
Do you enjoy multiplayer online role-playing games?Do you have game ticket support experience?Do you enjoy information searching and have great attention to detail?This long-term exciting gaming project can be a good fit for you!
Project Hours:10 am – 5 pm (Pacific Time)Monday – Sunday
Commitment:15 hours per week90 days (as needed)
Especially Seeking Availability:12 noon – 5 pm (Pacific Time)Monday-Sunday
Note: This is a long-term project.

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate – Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Professional-level English speaker located in US/UK
  • Good writing skill
  • Ticket support experience using Zendesk or similar CRM tools
  • Gaming project customer support experience
  • Experience with using admin tool/database
  • Experience with playing video games (Experience with MapleStory is a plus)
  • Has great attention to details
  • Able to follow complex procedures well

Computer Specifications Needed:

  • PC with Windows 10 or above
  • Must be ok with downloading and using VPN
  • Willingness to install MSQ security software and 2FA app on the phone

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.

APPLY HERE

Administrative Assistant – Fully Remote

Job Description

We are actively seeking a proactive, and dynamic administrative assistant who can become the backbone of our remote office functionality.  Working closely with a variety of internal stakeholders, you’ll be the driving force behind us staying organized and coordinated.  Strong communication and exceptional time management skills along with the ability to successfully multitask  will help the ideal candidate shine in this role.  We value open mindedness, self-motivation, attention to detail, and an attitude that encourages growth and personal ownership.  If this sounds like you, drop us a line!

This role comes with the following primary responsibilities:

  • Own documentation responsibilities, such as filing and organizing all paperwork and updating internal process & benefits documents, as needed.
  • Lead  employee engagement activities, such as administering team surveys, on-boarding and off-boarding requirements, birthday and anniversary celebrations. 
  • Assist with the logistics and coordination of company events
  • Support the executive team with tasks such as calendar management
  • Communicate proactively with all involved personnel and provide updates, identify problems, create solutions, and support improvements.
  • Administer software/hardware inventory?
  • Manage job postings, interview coordination (internal and external), etc.

Qualifications

  • 2+ years of experience, ideally in a small/medium business environment
  • Proficient in using and navigating Google Workspace applications
  • Excellent communication, interpersonal, email, and organizational skills
  • Strong attention to detail and highly accountable
  • Easily switch gears to attend to competing priorities and generally have a bias for action. 
  • Experience working in the AEC (architecture, engineering, and construction) space preferred

APPLY HERE

Livestream Event Producer, Event Productions

DESCRIPTION

Job summary
The Livestream Event Producer provides customer-centric event production services and overall event support at the highest level possible, through a mastery of systems and service, for the IT Services Event Productions team and its customers. Successful team members will be able to step seamlessly into a corporate livestream environment, have strong organizational skills, ability to work across multiple teams and cultures, demonstrate impeccable customer service, and be energetically driven to meet the needs of our customers and team.

Key job responsibilities
• Daily customer communication support and management
• Manages meetings effectively; provides supporting documentation and aligns stakeholders
• Improves project and process efficiencies, while improving team goals
• Manages team goals, and program-related metrics
• Works on defined cross-functional projects, with increased ambiguity
• Able to spot risks, asks the right questions, and escalate appropriately
• Search out opportunities to help others improve skillsets and knowledge base


A day in the life
Pre-event:
• Assists customers with discovery calls and planning meetings
• Establishes project timelines and deliverables
• Sets deadlines for content delivery and ensures deadlines are met
• Manages technical resource scheduling
• Manages technical rehearsals
• Supports media playback and presentation testing
• Acts as liaison between customer and technical team

Event execution:
• Management of technical services for assigned events
• Dynamically flex to customer needs and adapt to complications
• Act as POC for customer escalation

Post-event:
• Manages post-event reporting and surveys
• Manages delivery and/or posting of recording for customer
• Manages post-event customer communications

BASIC QUALIFICATIONS

• 5+ years in event or production management
• Demonstrated ability to maintain and manage complex calendaring systems and databases
• Experience with livestreaming

PREFERRED QUALIFICATIONS

• 2+ years project management
• Experience communicating with a diverse audience, including the ability to propose solutions and explanations in writing
• Experience with live and virtual event operations
• Experience taking ownership and successfully delivering results in a fast-paced, dynamic environment
• Familiarity with event management processes
• Familiarity with video editing
• Strong desire to learn new technologies and systems
• Strong analytical skills and demonstrated ability to improve processes
• Proficiency with Microsoft Outlook and MS Office Suite. Optional, SharePoint, Visio, Tableau

APPLY HERE

Program Manager, Conferences, External Conferences & Experiences

DESCRIPTION

Job summary
Global Diversity, Equity, and Inclusion (GDEI) is looking for a Program Manager to deliver the Represent the Future Summit (RTF). RTF is an annual external professional enrichment summit designed to center and celebrate experiences and opportunities for Black, LatinX, and Native American candidates, customers, and Amazon employees. This Program Manager will lead conference content planning and event-day logistics for RTF, as well as provide support to other GDEI Conference functions as needed.

Key job responsibilities
This role will sit with External Conferences and Experiences (ECE) team within GDEI. ECE’s goal is to implement a structured, reliable framework for the conferences space where (1) internal stakeholders are well-informed and involved in experiences; (2) external partners are engaged in a timely fashion and in a manner that provides mutual benefit to Amazon and to our partners, and (3) GDEI’s Conference presence advances our goals around uplifting underrepresented communities and improving customer sentiment at every opportunity. This role will work with other GDEI teams such as Marketing and Communications, as well as external partners to develop creative and production strategy for RTF.

As a Program Manager, you will own content curation and support event logistics for the annual event. You will collaborate with stakeholders company-wide to determine content priorities and sponsorship. You will work with the ECE team and the broader GDEI team to source content that meets customer needs. You will work with peers within internal conferencing to ensure professional quality delivery logistics and analytics.

Throughout the year, you will partner with the named agency partner to manage an ongoing digital community for this experience. The goal of the digital community is to create a source of ownership for the ECE team regarding external engagement and ultimately, interest and registration for the event.

The ideal candidate will be organized and proactive, an owner with bias for action, a passion for organizing conferences and learning activities, strong customer obsession, and a desire to streamline processes. An excellent opportunity for someone who is passionate about working with customers and is motivated by scaling programs to help thousands of other people develop their careers.

BASIC QUALIFICATIONS

· 3+ years of relevant work experience in event and program management

PREFERRED QUALIFICATIONS

· Direct experience planning conferences for technical audiences or audiences interested in tech/professional content
· Experience sourcing key speakers (internal and external)
· Experience measuring customer feedback (pre- and post-event)
· Experience working in an entrepreneurial environment with strong multi-tasking abilities
· Experience developing 12-month planning cycles
· Passion for promoting diversity, equity, and inclusion in the workplace
· Ability to initiate and build collaborations, earning stakeholder trust
· Proven ability to juggle competing priorities and meet hard deadlines
· Ability to create reports and analyze org and people metrics
· Excellent communication skills

APPLY HERE