Customer Support – RPG – Tickets, Chats (No Phones)

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Tickets, Chats Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! 
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. 
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
Do you enjoy multiplayer online role-playing games?Do you have game ticket support experience?Do you enjoy information searching and have great attention to detail?This long-term exciting gaming project can be a good fit for you!
Project Hours:10 am – 5 pm (Pacific Time)Monday – Sunday
Commitment:15 hours per week90 days (as needed)
Especially Seeking Availability:12 noon – 5 pm (Pacific Time)Monday-Sunday
Note: This is a long-term project.

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate – Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Professional-level English speaker located in US/UK
  • Good writing skill
  • Ticket support experience using Zendesk or similar CRM tools
  • Gaming project customer support experience
  • Experience with using admin tool/database
  • Experience with playing video games (Experience with MapleStory is a plus)
  • Has great attention to details
  • Able to follow complex procedures well

Computer Specifications Needed:

  • PC with Windows 10 or above
  • Must be ok with downloading and using VPN
  • Willingness to install MSQ security software and 2FA app on the phone

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.

APPLY HERE