Customer Support

Our missionThe trucking and logistics industry provides the backbone of the economy. But the payments infrastructure on which it runs is broken. For the hard-working men and women of this sector, the existing suite of payment tools is outdated, difficult to use, prone to fraud, and saddled with shady fee structures. The incumbent players in this space often overlook the economic and practical needs of this user base.
We’re changing that. AtoB is building Stripe for Transportation — modernizing the payments infrastructure for trucking and logistics. Supply chains rely on the timely movement of capital to function efficiently. Our end game is a world in which that capital movement occurs fairly, smoothly, and without delay. As we pursue that end game, we aim to center our customers in every way — offering them world-class customer experience and building products that work with and around the unique constraints of their daily lives. We build for fleet managers in the office and drivers on the road. We strive for products that are efficient, satisfying, and useful. Our customers enable our modern economy — they deserve it.
Our history and backgroundOur founding team has backgrounds working on autonomous vehicles at Cruise Automation, leading ops and growth for Uber, engineering at Amazon, building apps that were featured on the Apple app store, working on small business credit at Square & Goldman Sachs, and completing other great projects.
We have raised over $100 million in venture capital from investors such as General Catalyst, Bloomberg Beta, Y Combinator; founders and CEOs of companies like Google (Eric Schmidt), Salesforce (Marc Benioff), Coinbase, DoorDash, Instacart, Mozilla, Wealthfront, Segment, Gusto, Figma; CxOs and founding team members of Uber, PayPal and Stripe; angels like Elad Gil, Naval Ravikant, Gokul Rajaram; and other funds such as Climate Capital, Contrary Capital, Collaborative Fund, Designer Fund, Human Capital, Leadout, XYZ Capital, among others.We are excited to open up more seats in this rocket ship!
About Us
Learn more about our company and mission on our Careers Page.

Roles & Responsibilities

  • Process technical and non-technical support tickets, always looking for ways to improve ticket-processing metrics.
  • Reproduce and escalate issues reported by users.
  • Create and maintain documentation for our knowledge base.
  • Help prioritize issues in a high-volume environment by analyzing the severity of bugs.
  • Improve the team’s productivity and efficiency.
  • Acting as support for the sales team, including study management and various marketing tasks
  • Own a critical piece of the feedback loop for improving our product, providing insight for the whole team

Qualifications

  • 2+ years of experience supporting a technical product in customer support.
  • Excellent verbal and written communication skills
  • Experience collaborating closely with teams outside of support
  • Is comfortable with both Microsoft Windows and macOS environments.
  • Familiarity with tools like Zendesk and JIRA.
  • Knows how to diagnose issues and reproduce bugs.
  • Ability to work evenings and weekends as needed
  • Pay is $25/hr – 1099 contract with the ability to convert into a full-time employee.

APPLY HERE

Service Delivery Processing Specialist 

Position Description

RESPONSIBILITIES:

Assist ADP customers via email regarding payroll concerns

Assist ADP partnering banks with bank end inquires

Assists with the clerical functions (i.e., processing incoming mail, client requests, etc.) associated with the set up and conversion process.

Performs other related duties as assigned

Hours:

3:30 pm pst -12:00 am pst

QUALIFICATIONS REQUIRED:

High School Diploma required

Prior general office experience with a proven proficiency operating a PC.

Excel and Work knowledge required

Customer Service experience requiredCan role be virtual?YesCompensation TypeRange MinimumRange Maximum

APPLY HERE

Cleaning Experts – Cleaning Review Board

Our Review Board members may be asked to:

  • Review The Spruce content for accuracy and credibility
  • Contribute ideas for improving our content
  • Serve as an expert source, providing quotes, and/or supporting information to The Spruce writers and editors

The Spruce is looking for trusted cleaning and home care experts to review our cleaning, pest control, and laundry content for accuracy. This opportunity is open to professional cleaners, those with backgrounds in relevant areas of science (microbiology, toxicology, and chemistry, preferably), and housekeeping and/or fabric care experts, as well as professionals with comparable experience. Experts should have strong troubleshooting and critical thinking skills. Writing, editing, and fact-checking experience is a plus but not required. 


Candidates should have established credibility in the cleaning, housekeeping, laundry, or pest control field to be considered. Certification, published work, or membership in an organization such as the American Cleaning Institute (or another relevant licensing body, depending on the expertise) is a plus.


Cleaning and housekeeping professionals should have at least 8 years of relevant experience.


All experts should have an understanding of current cleaning practices and safety measures, including but not limited to disinfection and sanitization standards as noted by the Centers for Disease Control and Prevention (CDC) and U.S. Environmental Protection Agency (EPA). 

About Us:

Dotdash Meredith is the largest digital and print publisher in America. From mobile to magazines, nearly 200 million people trust us to help them make decisions, take action, and find inspiration. Dotdash Meredith’s over 40 iconic brands include PEOPLE, Better Homes & Gardens, Verywell, Food & Wine, The Spruce, Allrecipes, Byrdie, REAL SIMPLE, Investopedia, and Southern Living.

Dotdash Meredith embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please be aware of fraudulent recruiters offering opportunities at Dotdash Meredith. Note that any correspondence with a member of the Dotdash Meredith recruiting team will come from a @dotdash.com or a [email protected] account belonging to a Dotdash Meredith Recruiter. If you are in conversations about a job opportunity and wish to confirm its validity, please reach out directly to [email protected].

APPLY HERE

Data Processor – Part Time

Job Details

Description

MetroNet has an immediate opening for an energetic; part-time Data Processor.

At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.  

We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!

What is in it for you?

  • This position is perfect for candidates searching for part-time employment
  • Opportunity to gain experience in telecommunications
  • Locally owned, friendly, fun atmosphere

Job Summary:

MetroNet is currently seeking a motivated Data Processor.  This person will be working for an excellent company with opportunities for growth.  The Data Processor will assist the analytics department in construction type analysis.  The Data Processor will be using Google Earth and Microsoft Office daily.  A good attitude and an understanding of basic computer use is required, everything else will be covered in training.

What You Need For This Position:

  • High School Diploma or GED preferred
  • Solid work history
  • Experience with Google Earth and Microsoft Office desired, but not required
  • Telecommunication experienced desired, but not required

If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!

MetroNet is an EQUAL OPPORTUNITY EMPLOYER

#ZR

Qualifications

Education

Preferred

High School or better.

APPLY HERE

Remote Photo Editor

Job Description

If you’re searching for a full-time, permanent work-at-home career, we’ve got an opportunity for you to join our fast-growing team! Currently, we are employing legal residents of the following states: (AL, AZ, AR, DE, FL, GA, KS, KY, MD, MI, MS, NV, NC, OH, OK, PA, SC, TN, TX, VA, WV, WI or WY). H-1B Visa Sponsorship Not Available, W2 only.

WebstaurantStore is looking for a detail-oriented, exceptionally skilled photo editor to join our rapidly-growing company. This role focuses on post-production retouching on our in-house photography as well from vendor resources. We pride ourselves in creating an informative, visual shopping experience for our customers that is a key part of growing our business and serving the purchasing needs of foodservice professionals worldwide.

As a WebstaurantStore remote employee, you’ll enjoy the same training and support to be successful in your position as employees at our physical corporate locations. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country both professionally and personally.

As a photo editor, you will:

  • Use the latest version of Photoshop to edit images for product pages on our website.
  • Typical editing tasks include (but are not limited to): recoloring, compositing, general image cleanup and manipulation.
  • Collaborate with the photography, design, content, and marketing teams in order to meet deadlines and retouch images for print marketing material, web mailers, product packaging, and internal resources.
  • A shared responsibility of maintaining a shared email inbox which allows users from the organization to make image requests that requires photoshop work.
  • Organize and upload images to the website while following department standards.

We are looking for driven, motivated candidates who:

  • Demonstrate the ability to work independently and efficiently in Adobe Photoshop.
  • Can manage multiple projects in a fast-paced environment.
  • Are receptive to feedback on edited photos and make workflow adjustments to minimize repeated requests for re-edits.
  • Use critical thinking and take initiative to solve problems.
  • Use professionalism when communicating verbally and in writing.
  • Are attentive to detail and organized.
  • Video editing experience with Final Cut Pro and/or Adobe Premier is a plus.

To qualify, candidates must have:

  • Access to a reliable and secure high-speed internet connection. Cable or fiber internet connection (at least 25mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used by WebstaurantStore to perform day-to-day tasks.
  • Access to a home router and modem.
  • A dedicated home office space that is noise and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
  • A valid, physical address (apartment, suite, etc.); PO Boxes are not supported; as a physical address is required for you to receive your computer equipment.
  • The desire and ability to work and communicate with other team members via chat, webcam, etc.
  • Work from home benefits include: The essential computer equipment, such as hardware and software, needed to perform your job.

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match.

If you’re ready for a challenge and have the ambition to succeed in a fast paced, growing industry, we’d love to discuss the photo editor position with you! Submit your resume and apply online today.

APPLY HERE