Specialist, Social Media Response

by Kay Tay | Feb 7, 2024 | Uncategorized

This is a full-time, remote position offering a flexible work arrangement. The standard working hours for this role are 10:00 AM – 6:30 PM ET, Monday through Friday.  Subject to change**

ABOUT US

Built around our mission, we started AG more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Taking a bunch of pills and capsules is hard on the stomach and hard to keep up with. To help each of us be at our best, we developed a better approach to providing your body with everything it needs for optimal performance. 75 vitamins, minerals, whole-food sourced superfoods, probiotics, and adaptogens in one convenient daily serving. That’s it.

Our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health. Occasionally we create new products, but we never make anything new just to sell you on more.

Our mission is to empower people to take ownership of their health.

THE ROLE

The Customer Happiness Team is looking for a Specialist, Social Media Response to join our department, as we continue to successfully navigate through the high-volume of critical (and often shifting) needs of our global customers. 

We’re looking for someone who is self-motivated, skilled and an enthusiastic communicator who is passionate about serving customer needs. The ideal candidate should possess a passion for communicating and aligning with our brand voice and effectively engaging with our diverse social media followers. This role offers an exciting opportunity to contribute to the ongoing success of our team and enhance the overall customer experience.

WHAT YOU’LL DO

• Identify and escalate issues appropriately to ensure rapid response to emerging trends and opportunities .
• Engage directly with customers who contact us for questions or concerns regarding our amazing product.
• Deliver timely, accurate, and thoughtful responses to our customers’ questions and requests.
• Resolve customer inquiries quickly and effectively via social media based on the scope of work.
• Utilize analytics and customer feedback to inform decision-making processes, ensuring that responses are data-driven and align with the brand and team guidelines and expectations.
• Excellent verbal and written communication abilities, including accurate typing and strong grammar skills.
• Be understanding, utilize active listening, patience, empathy, and kindness to customers and teammates.
• Ability to work well independently with minimal supervision, and within strong team environments.
• Partner with Brand and Marketing teams to ensure each public response accurately represents our business, brand and value.

WHAT WE’RE LOOKING FOR

• Minimum of 5 years experience hands-on experience in customer service, with a specialized focus on crafting effective responses in a social media environment.
• Demonstrated proficiency in navigating and leveraging various social media platforms, including Instagram, Twitter, TikTok, and Facebook.
• Preferred background in the consumer goods industry, with specific experience in health and wellness supplements considered a valuable asset.
• Proven experience with social media management platforms, particularly proficiency in tools like Sprinklr.
• A track record of successfully managing public-facing communication, showcasing an ability to uphold and enhance the organization’s brand image.
• Proficient in adopting and maintaining a consistent ‘brand voice’ across written and spoken communication.
• Effective customer service aptitude, coupled with exceptional organizational skills.
• The ability to thrive in a fast-paced environment with a consistent “can-do” attitude.
• A desire to follow broader cultural conversation across social media around key topic areas: health and wellness, active lifestyle, etc.
• Strong attention to detail and a proven ability to manage multiple work streams at once.
• Exceptional interpersonal, written communication, and organizational skills.
• Must be available to work weekends and holidays as needed.

WHAT’S IN IT FOR YOU?

• Highly competitive compensation and performance-based incentive plans.
• A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
• An immensely strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• A high-growth, dynamic environment with opportunities for your direct impact to be felt.
• Paid holidays, company-wide mental health days, and a generous or unlimited PTO policy (based on your country of residence)
• In-person team meetups for optimal collaboration.
• A work ethic that is based on freedom, where we trust you as the expert on your topic to bring AG to the next level.
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
• Access to AG1 product and swag items.
• All other benefits and insurances as required by law, based on your specific country of residence.

AG is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the hourly range is $22-$25 per hour and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Hourly rate is one component of total compensation for this position. We provide a competitive mix of hourly rate, overtime, performance bonus, and stock option allocation for eligible roles. APPLY HERE

CRM Specialist

by Kay Tay | Feb 7, 2024 | Uncategorized

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The CRM Specialist role involves responsibility for creative, data and execution components of multiple direct mail and email projects including advertising for promotions, events, gaming, dining, and hotel offers. The role requires fast-paced project management throughout the lifecycle of the campaign, from creation through delivery to the customers.

Overview

As a CRM Specialist, you will be responsible for creating a variety of communication campaigns about our different sportsbook and casino promotions and events utilizing email sends, push notifications, and SMS messages. This position involves writing email, push, or SMS copy, requesting creatives that apply to each promotion or event that is being communicated, and creating the appropriate communication campaign. This position requires knowledge of all aspects of daily communication operations with an emphasis on CRM management and analytics. You will focus on ensuring optimal customer engagement and communication strategies while working on them from ideation to completion.

Personal Qualities

• Confident in their intelligence, adaptability and drive to independently learn
• Organized with high attention to detail
• Passionate about quality performance, with an obvious concern for the way their work and attitude will impact others
• Willing to see any task through to the best of their ability
• Conscious that effective communication is the single most important tool for this job, and is also the hardest to pull off unless fully focused
• Agile enough to glean systems and program expertise and reapply willingly to new processes and methodology
• Prefers to take an active role in finding solutions
• Loves to teach and learn from others, and is committed to making a positive contribution
• Inspired by opportunity for growth

Requirements

• Bachelor’s Degree in Marketing, Business, Advertising or related field
• Copywriting and proofreading experience
• Working knowledge of Microsoft Outlook, Word and Excel
• Familiarity with database structures, database terminology, database management, and database querying tools preferred
• Mobile and Social Media targeted marketing experience helpful

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth. APPLY HERE

Associate Manager – Agency Management

by Kay Tay | Feb 7, 2024 | Uncategorized

Why Gallo?

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

Summary

Develops and manages an Agency Management Excellence practice by providing thought leadership and education on best-in-class agency leadership and relationship management across the All One Marketing organization, including RFP standards, briefing and ways of working best practices, terms negotiations, contracting and ongoing evaluation.

Essential Functions

• Manages and implements the creation of an agency management excellence vision and standards for E. & J. Gallo in partnership with senior leadership.
• Audits and reviews prior and existing agency management tools and processes and consistently proposes and implements strategic improvements.
• Leads MSA and SOW negotiations in partnership with All One Marketing Centers of Excellence and the Business Units, develops and updates term sheets, and liaises with Sourcing and Legal for contract completion and payment set up.
• Partners with Legal to create and simplify contracting processes for marketing and communications agencies (MSA, SOW and discipline specific contracts – e.g. influencers, publishers, partners).
• Tracks all agency SOWs, status, and spend, analyzes the data and provides strategic counsel for spend optimization and rate equity on an ongoing basis.
• Maintains a general understanding of multiple marketing disciplines and outsourcing needs across E. & J. Gallo.
• Develops and implements an educational and training plan on agency management excellence for organizational stakeholders, including metrics of success for upskilling process, tracking and enforcing compliance.
• Develops and maintains a deep understanding of key agency players by proactively building and maintaining agency relationships.
•  Responsible for maintaining documentation on current agency ecosystem and past partners, including pertinent information on capabilities, performance and fees.
• Responsible for leading the agency performance management process, including scheduling, distributing performance assessments, compiling responses and partnering with leadership to synthesize and analyze results and develop associated reports.
• Partners with Legal to create and manage an efficient system for all partnership marketing contracts, including IP rights holders, agents, celebrities/influencers, and publishers.
• Tracks and advises All One Marketing teams on partnership marketing contracts expiration, renewal options and best practices.
• Assists and leads meetings pertaining to agency RFPs and capability reviews, including the coordination of all internal stakeholders as well as any required third-party agencies, vendors and partners.
• Identifies and develops relationships with Marketing Procurement/Agency Management professionals in order to benchmark and identify improvement opportunities.

Minimum Qualifications

• Bachelor’s degree plus 5 years of agency, account management and/or staffing, agency business development, or procurement experience reflecting increasing levels of responsibility; OR High School diploma or state-issued equivalency certificate plus 9 years of agency, account management and/or staffing, agency business development, or procurement experience reflecting increasing levels of responsibility.
• Experience working in marketing or communications agencies, leading scope of work and staffing development.
• Demonstrated a deep understanding of key agency players in multiple marketing disciplines and their inner workings and operational structure.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks or projects and work effectively under time constraints.
• Excellent attention to detail.
• Experience using discretion with confidential information.
• Experience with defining problems, collecting data, establishing facts, and drawing valid conclusions.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

Preferred Qualifications

• Bachelor’s degree in Marketing or Business Administration plus 7 years of agency management, marketing, contract administration and procurement experience reflecting increasing levels of responsibility.
• Contract management certification.
• 4 years of experience working in marketing or communications agencies leading scope of work and staffing development.
• Proven track record of independent thinking, entrepreneurship and follow through to take ideas into action, measure success, and optimize.
• Experience managing relationships with agencies on an ongoing basis.
• Excellent project management and follow-through skills and experience with multi-tasking in a fast-paced, high stress environment.
• Experience working independently.
• Experience with generating ideas and working under minimal guidance.
• Strong collaboration skills and experience with working as a team player.
• Experience in assessing agency fees including different contractual payment structures, working and non-working dollars, production fees, commissions and the like.
• Knowledge of the winery portfolio (price point, positioning, region of origin).
• Knowledge of wine industry legalities and suitable compliance thereof. 

Compensation

• Hiring Salary Range: $95,800 – $143,600/Year. 
• Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Perks & Benefits

• This position includes a competitive benefits package.
• Please click here to view our full list of benefits. APPLY HERE

RESEARCH ADMINISTRATOR (SIGNING BONUS AND REMOTE ELIGIBLE)

by Kay Tay | Feb 7, 2024 | Uncategorized

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The Department of Biomedical Engineering (BME) is a joint academic department with reporting lines to the College of Engineering and the Medical School.  The dual-school environment includes a growing faculty roster within both schools, a large and increasing collaborative research portfolio, multi-building research facilities, innovative instructional programs at all academic levels, and a focus on research translation and entrepreneurship.  BME is pursuing strategic goals to establish enhanced connections within and beyond both schools.  By launching shared facility cores to enable faculty success in research and providing an educational experience for undergraduate students through Ph.D. candidates, BME strives to best prepare graduates for the multitude of career options at the interface of engineering, life sciences, and medicine.

Candidates for the role of Research Administrator will be highly responsible, self-motivated, detail-oriented individual with a solid background in research administration. The successful candidate will manage pre and post-award activities.  

Who We Are

Michigan Engineers are world-class educators, researchers, students and staff who strive to build a people-first future. As part of a top national public research institution, Michigan Engineering’s mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good.

Our vision, mission and values are supported by a people-first engineering framework that guides our work. As Michigan Engineers, we strive to apply excellent engineering fundamentals, integrated expertise and equity-centered values to reimagine what engineering can be, close critical gaps, and elevate all people. Information about our vision, mission and values can be found at: http://strategicvision.engin.umich.edu/.

The University of Michigan has a storied legacy of commitment to Diversity, Equity and Inclusion (DEI). Michigan Engineering models that commitment in our research, culture and collaborations. We seek to recruit and retain a diverse workforce as a reflection of that commitment. Learn more about DEI at Michigan Engineering: https://www.engin.umich.edu/culture/diversity-equity-inclusion/

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Maternity and Parental Leave

Responsibilities*

• Advises the Principal Investigator on the most effective way to achieve an effective, quality proposal and coordinates a timely submission process, ensuring appropriate approvals.
• Develops project timelines based upon proposal requirements; submits requests for no-cost extensions or other extensions as needed; manages the proposal submission process.
• Ensures compliance/oversight by monitoring budgets and spending, approving capital equipment requisitions, and providing guidance and counsel for the stewardship of sponsored research funds.
• Maintain appropriate communications with faculty, BME, Michigan Engineering, and Medical School administrators, ORSP and Sponsored Programs. Responsible for interpreting regulations and guidelines of internal and external funding.
• Responsible for coordinating and independently managing the administrative research process, by assisting with the creation of complex proposals, including locating relevant materials, formatting, and editing, providing assistance with the preparation of multi-year budgets, preparing and assisting with budget justifications, coordinating with internal and external entities as appropriate, and ensuring timely routing of proposals through the institutional approval process.
• Post-award activities are primarily financial in nature and will include independently projecting and updating encumbrances, faculty portfolio analysis, preparing and reviewing financial transactions, and monitoring appropriateness for grant funding and allowability.
• May compile complex financial information pertaining to such matters as journal entries, vouchers, and standard transactions such as expenditures for materials, equipment, support staff, and travel.
• Resolve mid-size compliance-related issues and work with management on larger issues, act as a resource for research administrative staff on complex issues.
• Advise faculty on best practices for post-award management, including assistance with budgeting, report preparation, and renewals/extension paperwork.

Required Qualifications*

• Bachelor’s degree in accounting/finance or equivalent combination of education and work experience.
• Candidates at the Intermediate level:
  • 3 – 5 years of experience in a related position.
• Candidates at the Senior level:
  • 5 – 7 years of progressive experience in a related position.
• Candidates at the Lead level:
  • 7 or more years of progressively responsible experience in a related position.
• Familiarity with university policies and procedures related to sponsored projects.
• Demonstrated ability to think through and anticipate departmental needs.
• Proven ability to work well with others, especially under the pressure of deadlines.
• Ability to work well independently and in teams.
• Demonstrated knowledge of compliance issues particularly having an in-depth knowledge of Uniform Guidance compliance.
• Proven ability to analyze data.
• Demonstrated ability to produce, explain, and use reports and spreadsheets.
• Excellent interpersonal and problem-solving skills.
• Demonstrated initiative in identifying and following through on critical tasks.
• Ability to make independent decisions.
• Experience with financial management and account reconciliation.
• Ability to multitask and refocus after interruptions.

Desired Qualifications*

• Advanced degree at the Senior or Lead level.
• Demonstrated ability to improve processes, adapt to new conditions, and manage change.
• Certified Research Administrator (CRA) 

Work Schedule

The Michigan Engineering Office of Biomedical Engineering operates in a hybrid work environment consisting of both in-person and remote work. This position will have the option of a remote work schedule to be negotiated on hire.  

You can find more information here: https://rpm.engin.umich.edu/human-resources/telecommuting/

Additional Information

• Candidates at the Lead level will have additional responsibilities:
  • Assist with training and the mentoring of associate and intermediate Research Administrators.
  • Collaborates with research administration manager and academic leadership on research administration best practices and policy development.
  • Collaborates on continuous process improvement efforts for research administration.
  • Other duties as assigned.

**Candidates who are not currently employed at the College of Engineering may be eligible for up to a $1500 sign-on bonus.  College of Engineering candidates for whom this position represents a promotional opportunity may be eligible for up to a $1500 sign-on bonus.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

SALARY

$65,000.00 – $94,000.00

APPLY HERE

Marketing Coordinator

by Kay Tay | Feb 7, 2024 | Uncategorized

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

What You’ll Contribute

• Work closely with the marketing team to develop and implement marketing strategies aligning with company’s goals and objectives.
• Own agendas, content, projects, and follow-ups for the marketing team.
• Assist the marketing team in various administrative tasks, such as budget planning, providing necessary preparation documents, participating in monthly/quarterly reviews, and developing and implementing new marketing strategies.
• Drive implementation of cross-departmental marketing and communications initiatives in collaboration with relevant teams.
• Assist other team members with interpreting and executing the marketing vision and intent regarding upcoming and ongoing marketing initiatives.
• Lead meetings and discussions with the marketing team in a way that promotes collaboration. 
• Provide relevant analyses, recommendations, and reports to the marketing team.
• Take on projects as needed to further the overall vision of the marketing team.
• Act as a resourceful problem solver, able to think on their feet and find creative solutions to various challenges.
• Adapt quickly to changing priorities and provide timely guidance and support across different tasks.
• Connect the dots across marketing organization, ensuring teams are aligned, focused, and time is optimally used (e.g. pre-reviews with teams, cascading info and context, streamlining efforts, etc.).

What We’re Seeking

• This role requires a versatile and adaptable individual with a broad skill set encompassing community management, content strategy, marketing, operations, and strategic thinking. The ability to communicate effectively, lead projects, think analytically, and prioritize tasks is crucial for success in this role.
• Be scrappy, learn fast and be responsible for results.
• Experience in a marketing, PR, or communications role.
• Bachelor’s degree in Communications, PR, Marketing, or a closely related field.
• Ability to build strong working relationships across the marketing team, especially in a remote setting.
• Advanced proficiency in Microsoft Office tools.
• Knowledge of budgeting and project management processes
• Proven experience in project management.
• Highly adaptable with great problem-solving and organizational skills.
• Excellent communication skills (written and verbal).
• Extra Credit: #your favorite tool or method used for staying organized on your resume.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others. 
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. 
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. 
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. 
• The targeted base pay range for this role is: $52,000 to $72,000 with this range reflecting differences in candidate knowledge, skills and experience.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
• Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
• Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We support many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.

Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks! APPLY HERE