Irma Moore | Non Phone Work At Home

Customer Marketing Manager in Helena, Montana

Design and execute marketing campaigns that promote the adoption of new products, features, or services by existing customers.
Collaborate with cross-functional teams (design, content, product marketing) to create compelling content, messaging, and visuals.
Craft messaging that addresses customer pain points and demonstrates how additional offerings address their needs.
Work closely with customer success, sales, and product teams to understand customer needs and align cross-sell and upsell campaign execution and support.
Collaborate on customer communication and engagement plans with CX partners to ensure a consistent and seamless customer experience.
Monitor and measure the effectiveness of cross-selling and upselling campaigns using relevant metrics.
Provide regular reports on campaign performance and recommendations for optimization.
Nurture strong customer relationships through personalized communication and value-driven interactions.
Implement strategies to enhance customer loyalty and satisfaction.

What you bring:

5+ years of experience in marketing, customer marketing or related roles.
Proven track record of developing and executing successful cross-sell and upsell campaigns.
Strong analytical skills with the ability to interpret customer data and insights.

Conducts root cause analyses, gathering data to pinpoint problem areas on which to focus, validating that the analysis is data driven, recommending and implementing solutions and evaluating those results, and implementing controls to monitor consistent use of the solution.
Participates in design plans for implementation, produces user documentation and training materials. May conduct end user training.
Provides status reports that give a detailed description of the current project’s progress and indicates time devoted to each task of the project; leads status meetings, creating agendas and documenting meeting minutes as needed.
Identifies reporting needs based on system configuration and workflows and documents reporting requirements and testing of new reports in development prior to implementation to Production.
Participates in initiatives or projects that support process improvements, leveraging new system capabilities or the integration of data/other applications into existing systems.
Performs other duties as assigned.

Responsibilities

Related professional experience in the managed care, healthcare, or insurance industries.
Analytical/problem solving skills.
Excellent verbal and written communication skills.
Strong PC background and efficient in using standard software.
Knowledge of system process analysis and/or program management, estimating IT system development, and testing.

Consults with other departments such as Legal and IT, and participates in meetings as required on issues that have financial implications
Prepares materials and reports, and presents to Senior Leadership and Executive Leadership teams
Acts as a primary source of financial truth in legal contracting of new and existing clients, ensuring detailed contract clauses match the underlying financials and do not put company at additional risk
Develops and maintains a strong positive working relationship with leadership in many areas, including Sales, Network Management, Trade Relations, and Client Engagement, as well as other key business owners within Prime
Trains and mentors less experienced team members
Other duties as assigned

Minimum Qualifications

Bachelor’s degree in mathematics, accounting, or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
8 years of related work experience in Finance or Accounting, including 3 years in the PBM industry
Must be eligible to work in the United States without need for work visa or residency sponsorship

Job Description

Performs exploratory data analysis and data mining of healthcare claims and authorizations data.
Designs, documents, develops and rolls out financial, clinical and utilization analyses using a variety of computing tools (e.g. SQL, Excel).
Performs ad hoc analyses that will vary in duration and complexity.
Participated in defining issues to be studied as well as the methodology to be used in addressing these issues.
Provides status reports that give a detailed description of the current project’s progress and indicates time devoted to each task of the project.
Coordinates/mentors analytic efforts performed by in- house staff or outside consultants to ensure that all work is completed according to the project plan.
Interprets results and preparation of data findings in easily understandable format for varying levels of the organization.

Responsibilities

Experience working with normalized and denormalized data structures.
Experience with SAS, SPSS and/or other data mining tools.
Demonstrated competency in developing efficient and effective solutions to complex business problems.
Experience with healthcare medical and pharmacy claims data manipulation and analysis.

Coordinates activities for the Firewall team
Ensures Network Firewall Service Level Agreements (SLAs) are being met
Manages the Service Now (SNOW) queue for Firewall requests to include CRs, INCs, PRBs and RITMs
Creates and maintains Firewall Standard Operating Processes and Procedures
Attends CMS customer meetings and provides status
Maintain documentations, SOPs in all areas of the Firewalls
Perform On-call support as part of team rotation
Provide weekly status reports
Plan and implement Firewall configuration changes following strict change management process to ensure no downtime or impact to the critical infrastructure or applications
Work with vendor support engineers on escalation and ticket resolution, root cause analysis
Responsible for participating in the HOM Risk Management Process through risk and issue identification and resolution

WHAT YOU’LL NEED TO SUCCEED:

Bachelor’s degree and 10+ years of related experience as outlined below, or equivalent combination of education and experience.
10+ years of Firewall engineering and administration experience
10+ years of experience configuring Cisco Firepower, Fortinet and Palo Alto Firewall
Demonstrated understanding of the Cisco Network Firewall infrastructure and best practices
Experience with SNOW (ServiceNow) Incident and Service Request management workflow
Experience with LAN/WAN Firewall equipment and protocols such as, but not limited to BGP, 802.1Q, LACP including Nexus vPC, TCP/UDP, IPv4, IPv6, HSRP, STP, LLDP, NTP, DNS, DHCP, Ethernet, SNMP, SSH, TACACS, LDAP, and Syslog.
Experience with Firewall monitoring tools such as SolarWinds