Firewall Engineer

  • Coordinates activities for the Firewall team
  • Ensures Network Firewall Service Level Agreements (SLAs) are being met
  • Manages the Service Now (SNOW) queue for Firewall requests to include CRs, INCs, PRBs and RITMs
  • Creates and maintains Firewall Standard Operating Processes and Procedures
  • Attends CMS customer meetings and provides status
  • Maintain documentations, SOPs in all areas of the Firewalls
  • Perform On-call support as part of team rotation
  • Provide weekly status reports 
  • Plan and implement Firewall configuration changes following strict change management process to ensure no downtime or impact to the critical infrastructure or applications
  • Work with vendor support engineers on escalation and ticket resolution, root cause analysis
  • Responsible for participating in the HOM Risk Management Process through risk and issue identification and resolution


  • Bachelor’s degree and 10+ years of related experience as outlined below, or equivalent combination of education and experience.
  • 10+ years of Firewall engineering and administration experience
  • 10+ years of experience configuring Cisco Firepower, Fortinet and Palo Alto Firewall
  • Demonstrated understanding of the Cisco Network Firewall infrastructure and best practices
  • Experience with SNOW (ServiceNow) Incident and Service Request management workflow
  • Experience with LAN/WAN Firewall equipment and protocols such as, but not limited to BGP, 802.1Q, LACP including Nexus vPC, TCP/UDP, IPv4, IPv6, HSRP, STP, LLDP, NTP, DNS, DHCP, Ethernet, SNMP, SSH, TACACS, LDAP, and Syslog.
  • Experience with Firewall monitoring tools such as SolarWinds