- Conducts root cause analyses, gathering data to pinpoint problem areas on which to focus, validating that the analysis is data driven, recommending and implementing solutions and evaluating those results, and implementing controls to monitor consistent use of the solution.
- Participates in design plans for implementation, produces user documentation and training materials. May conduct end user training.
- Provides status reports that give a detailed description of the current project’s progress and indicates time devoted to each task of the project; leads status meetings, creating agendas and documenting meeting minutes as needed.
- Identifies reporting needs based on system configuration and workflows and documents reporting requirements and testing of new reports in development prior to implementation to Production.
- Participates in initiatives or projects that support process improvements, leveraging new system capabilities or the integration of data/other applications into existing systems.
- Performs other duties as assigned.
Responsibilities
- Related professional experience in the managed care, healthcare, or insurance industries.
- Analytical/problem solving skills.
- Excellent verbal and written communication skills.
- Strong PC background and efficient in using standard software.
- Knowledge of system process analysis and/or program management, estimating IT system development, and testing.
