by twochickswithasidehustle | Jan 15, 2023 | Uncategorized
Job Type
Full-time
Description
From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators.
Job Title: Data Entry Specialist
POSITION SUMMARY:
Under the general supervision of the Supervisor and Manager, the Data Entry Specialist provides exemplary service to multiple clients including product manufacturers, physician, patients, and internal customers. Contributes to the profitability of CareMetx by ensuring personal productivity and efficient use of material resources.
PRIMARY DUTIES AND RESPONSIBILITIES:
Maintains effective systems to support the timely release of accurate information to diverse clients.
Responsible for the intake of all programs specific correspondence including mail, inbound faxed documents.
Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement case advocate, reimbursement specialist and/or management team.
Responsible for payer research and territory assignment management.
May assist with inbound call volume as received.
Distributes reports daily disseminating information to appropriate distribution vendors reimbursement case advocate, reimbursement specialist and/or management team.
Maintains and promotes a positive and professional working relationship with associates and management.
Complies with all appropriate program policies and procedures.
Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action.
Typically receives little instruction on day-to-day work, general instructions on new assignments.
Perform related duties as assigned.
Requirements
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Previous 1+ years of professional work experience in a customer service or healthcare environment.
MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:
Ability to communicate effectively both orally and in writing.
Strong computer application skills.
Strong interpersonal skills, team player.
Strong organizational and time management skills.
Strong attention to detail.
Adaptable and flexible to new situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit.
The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Schedule
Must be flexible on schedule and hours
Overtime may be required from time to time
Must be willing to work weekends if required to meet company.
APPLY HERE
by twochickswithasidehustle | Jan 15, 2023 | Uncategorized
REMOTE /MARKETING – MARKETING /FULL-TIME/ REMOTE
Who we are:
Want to make an impact? Join our pack and come work (and play!) with us.
We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, London, San Antonio, Spokane and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We’re an agile, fast-growing company, and our leadership comes from some of the world’s most respected tech companies.
At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
This position is approved for remote work in the following states only: WA, NC, TX, ID, GA, NC and FL
Who we’re looking for:
We are hiring a Paid Media Specialist – Online Video & TV to join our growth marketing team. This person will be responsible for the strategy and execution of our online paid video marketing channels including: YouTube Ads, Linear TV, Connected TV and TikTok. The ideal candidate is eager to test into upper-funnel channels and build out a creative strategy. They are also highly organized, adept at forming cross-functional relationships, and can use a combination of instincts and business data to make prioritization calls.
You’ll succeed in this role if you have a passion for testing and optimizing paid campaigns, and are able to move quickly while maintaining an eye for detail. We are looking for an individual who is inquisitive, enthusiastic and wants to grow their career with the company.
Your Responsibilities:
Plan, implement, and run paid marketing campaigns on YouTube (Google Ads) and TikTok
Work with our agency to manage and optimize Linear and Connected TV campaigns
Build, update, and maintain regular reporting and analysis.
Partner with our business analytics team to implement regular lift studies and communicate findings to other team members
Partner with internal and external teams to develop new advertising creative based on creative insights driven by your programs
Your Qualifications:
5-7 years of experience in digital marketing
At least 2-3 years spent running large scale paid video programs.
Comfortable with automated bidding, audience strategy, creative AB testing, and lift studies.
Bachelor’s Degree in marketing, business, statistics or similar analytical field of study desired.
Proficiency with media buying through an Agency and directly through Google Ads or other similar platforms.
Experience with regular reporting, collaborative and thoughtful planning, performance management, and forecasting.
Knowledge of relevant online analytics tools (SQL is a plus, but not required).
Proven sophisticated analytical skills, and very comfortable with spreadsheets and manipulating large data sets.
An eye for details & the ability to understand what messaging and creative will deliver results.
Exhibit enthusiasm, passion, creativity and dedication.
Benefits of working at Rover.com:
Competitive compensation
401k Match
Equity
Flexible PTO
Competitive benefits package, including medical, dental, and vision insurance
Commuter benefits
Bring your dog to work (and unlimited puppy time)
Pet benefits, including $1,000 toward adopting your first dog or cat
Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly (currently on hold due to COVID-19)
Regular team activities, including happy hours, snow tubing, game nights, and more (currently performed virtually due to COVID-19)
Compensation:
In Washington State outside of the greater Seattle area the first year salary range is $82,384 – $105,451. Additionally Rover offers equity (RSU’s) and benefits to all employees.
The cash compensation offered for this role will be dependent on the candidate’s experience, qualifications, skills and abilities as demonstrated in the interview and hiring process.
APPLY HERE
by twochickswithasidehustle | Jan 15, 2023 | Uncategorized
At EMC, you’ll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company’s success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees.
Essential Functions:
Collects, reviews, and enters rating information into the system to provide quotes to underwriters for new business, endorsements and renewals
Contacts the agent and follows up for missing information
Reviews the automated renewal quote document and makes necessary updates
Reviews and processes endorsements that fall within a specified list of requirements
Prepares and approves renewals within authority limit
Education & Experience:
High school diploma or equivalency
One year of office support experience desired
Knowledge, Skills & Abilities:
Keyboarding speed of 40 wpm
Accurate data entry skills
Good personal computer skills
Proficiency in Microsoft Word
Strong customer service skills and telephone etiquette
Knowledge of insurance terminology desired
APPLY HERE
by twochickswithasidehustle | Jan 15, 2023 | Uncategorized
At Percepta, we bring first-class service across each market we support. As a fully remote Digital Engagement Specialist, in Dallas, TX, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Digital Engagement Specialist (DES) must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.
The DES will deliver and foster a premier level of service for our client’s customers based on trust and respect. The DES must have a genuine passion for assisting customers in a positive manner and handling their concerns/inquiries with a high degree of care and competence.
The DES is an innovative initial contact point for customers. The DES provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The DES will help identify process improvement recommendations that drive customer satisfaction and advocacy.
During a Typical Day, You’ll
Maneuver effortlessly through various digital communication channels (chat, email, and social media) to provide the customer with prompt, courteous, and accurate information including:
Accurately respond to customer inquiries through instant messaging software
Utilize available resources to respond to customer inquiries
Communicate clearly and timely with two customers at a time.
Correspond with customers via mail, if working the Correspondence contact stream as needed.
Research and determine appropriate actions based on policies, procedures, dealer/region feedback, and job aids.
Be responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers, and keeps all customer commitments.
Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information.
Actively participate in team meetings, share knowledge, and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning.
Adhere to and support all Percepta and Client ISO, Quality Systems, and Q1 initiatives.
Complete additional tasks/projects as needed.
Maintain professional working relationships
What You Bring to the Role
High School Diploma required. Associates degree or 2 + years college coursework completed preferred.
2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
Additional experience in customer service, and digital communications is a plus
Excellent written communication skills
Ability to convey positivity through written communication
Know and understand basic grammar and business casual writing
Ability to communicate clearly and correctly, both in writing and on the phone, and respond effectively to follow-up questions
Dynamic and engaging written communication style
Excellent interpersonal and business communications – verbal and written
Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
Strong problem solving, troubleshooting experience.
Ability to answer and complete chats in a timely manner
Ability to use a desktop computer with multiple monitors
Typing skills – accurately type a minimum of 30 words per minute. Demonstrated ability to achieve telebusiness goals
Experience using CRM software is preferred
Must possess excellent decision making and problem-solving skills
Ability to maneuver through various systems to provide the customer accurate information
Displays professionalism and positive attitude to develop and nurture prospective relationships
Ability to effectively communicate with customers, managers, and co-workers
Demonstrate self-motivation and results-orientation
Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
Willingness to take on new assignments
Reliability; follow a logical, analytical approach to business conversations and chat dialogue
High level of trust and integrity
Exercise good judgment
Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision
Ability to build strong professional relationships and adapt approaches to different management styles
Must be able to multi-task
Knowledge of call center environment
What You Can Expect
Starting pay rate of $16.00 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
APPLY HERE
by twochickswithasidehustle | Jan 15, 2023 | Uncategorized
Job Description
Digital Service Consultant – Mobile Messaging
We are currently only hiring in Mountain Standard time zone.
At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time our customers place an order with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, mobile messaging, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.
Over the past seven months, teams from across the service organization have been investing in the future of our newest customer service channel, mobile messaging. We’ve been interacting with customers via SMS, developing and refining our processes, reinforcing the stability of the tech platform and preparing for your arrival! Should you choose to join the team, you are joining at an incredibly exciting time as we continue to invest in the platform as we scale! You each will bring unique perspectives and experience to the mobile messaging channel; working closely within your teams, across our Site and with our cross-functional teams, you all will lead the way in refining our approach to connecting with customers when and where they would like to speak with us. Our current hours of operation at 8 am – 8 pm ET Monday through Saturday and 9 am to 6 pm ET on Sundays.
What You’ll Do
Troubleshoot and resolve customer service inquiries while building a relationship with the customer
Provide service to customers on multiple channels (at first, both Chat and Mobile Messaging) to provide assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
Exceed customer satisfaction, efficiency metrics and issue resolution targets
Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
Simultaneously navigate multiple software applications and technologies
Demonstrate conflict management skills and maintain professional composure
Demonstrate excellent verbal and written communication using multiple channels and platforms.
What You’ll Need
Previous chat experience highly preferred
In good standing with Talent Management
Recommended by current manager
Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Excellent relationship building skills
Passion for helping others
A successful track record working in a high-volume environment
Regular and reliable attendance
Equivalent customer-facing work experience
Excellent written and verbal communication skills
Strong typing and multitasking skills preferred
Schedule
This role offers various schedule options. The schedule options will be a combination of four, 10 hour shifts and will offer consecutive days off. If selected, you will have the opportunity to select preferred schedules and your final schedule will be assigned at the offer stage based on availability.
APPLY HERE
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