by twochickswithasidehustle | Jan 15, 2023 | Uncategorized
BASICS
Type: Independent Contractor
Schedule: Flex-Time
Education: Any
Location: Remote (Anywhere within the USA)
Motu Novu seeks a junior (with or without prior experience) administrative assistant based in the USA, who will work remotely as an independent contractor to assist our senior professionals in managing the administrative processes of certain clients. Motu Novu serves a wide range of firms, with a focus on international technology and industrial goods firms.
WHAT YOU DO
Manage the inbound and outbound administrative documentation flow
Process, troubleshoot, and reconcile operational transactions
Help manage account receivable and account payable processes
Assist in the performance of regulatory and tax compliance tasks
WHAT YOU NEED
Intuitive and good understanding of math
Detailed-oriented, precise, and very organized approach
Basic (or better!) understanding of double-entry accounting
Legally authorized to work in the USA (i.e. US Citizen, lawful permanent resident, or valid work visa)
Successful completion of a background check
Bona-fide setup to work as an independent contractor. For full-time employment in the USA, see: Junior Bookkeeper (Quincy MA)
WHAT YOU GET
Base Compensation: $15-$30/hour, depending on location, qualifications, and experience
Benefits: performance bonus
Opportunity to work on a wide range of domestic and international accounts
Opportunity to work on administrative, operational, and compliance matters
Opportunity to fully develop your career
APPLY HERE
by twochickswithasidehustle | Jan 15, 2023 | Uncategorized
Description
At , we’re building the most platform on the planet to help people sell online courses, memberships, webinars, and digital downloads to their audience.
One of the ways we’re doing that — besides our awesome all-in-one platform — is delivering the best support on the planet for creators, helping them with everything they need to be successful on what can be an extremely difficult, lonely journey as an entrepreneur. That means fast, friendly support for every one of our thousands of creators, and a relentless passion, across our entire team, for helping our creators succeed.
We’re looking for an experienced customer support leader who can help take our support team to the next level of efficiency, performance, and success. 🙌
Here’s what you’ll do:
Join the Support Leadership team (alongside the VP of Creator Support) and have a voice in team-level decisions that impact all members of the Support team, our creators, and potentially other departments.
Lead, train, coach, and level up our support team (currently a team of 9 agents ranging in seniority from Base to Senior).
Conduct regularly occurring 1:1s and own the yearly performance review cycle for your direct reports. To start, we expect someone in this role to manage 5 Base agents.
Oversee and maintain the quality of our support delivery and customer satisfaction scores for our live chat and email channels.
Ensure internal documentation and support team product knowledge are always up to date and thorough.
Work with the VP of Creator Support to develop and execute a strategy to scale our customer support performance as we grow, including contact deflection, tool improvements, and automation where possible, without decreasing CSAT.
Work with the VP of Creator Support to continually evolve the quantitative and qualitative metrics that influence our support team’s performance, impact on the business, and team growth.
Requirements
We’re looking for someone with:
At least 5+ years of experience in customer support, and at least 3+ years of experience in customer support management. Bonus points if you’ve worked with digital creators.
An energetic, involved approach to management who enjoys getting to know team members, coaching them, and helping them deliver results to the best of their potential.
A track record of being results-oriented, keeping your reports accountable to goals, and staying aligned with company-wide priorities.
Experience collecting and analyzing relevant support data and metrics, and reporting on them to the VP of Creator Support and other company executives.
Experience scaling support without sacrificing customer experience while staying efficient with resources.
Experience designing best-in-class support experiences for a diverse, global customer base.
Experience and passion for working in a startup environment. We’re a small team (~30 people) that consistently delivers outsized impact, and we want to stay that way. No one is purely a people manager at Podia, and you can expect to roll your sleeves up and work alongside the team in whatever way you can contribute best.
Excitement about the role support plays in moving our business — and our creators — forward.
At least 4 hours overlap with US Eastern Time.
We get hundreds of job applications for every open role. If you’d like some tips on how to stand out, read by our COO, Len Markidan.
Benefits
Here’s what you’ll get if you join us:
Competitive compensation. We want to hire the best people, and we’re ready to pay for them. We use a standardized salary scale set at the 90th percentile of US salaries for each role—regardless of where you are in the world. 💰
Ultimate flexibility. We try to have some overlap time every day, but outside of that, work whenever and wherever you work best. 🤗
Extreme autonomy. No micromanaging here. After onboarding, you’ll be given high-level direction and then left to solve it the way you feel is best. 📚
That said, the rest of the team is always ready to lend a hand—or even an ear if you just need to bounce some ideas. 🤝
You’ll be working with a diverse team from a range of countries and backgrounds. We work hard to make Podia an inclusive workplace for everyone. 🌎
We have a rapidly growing base of passionate customers. Your work will be seen and appreciated by many people. 💜
Great benefits, including three weeks paid vacation (plus another week during the December holidays), sabbaticals every three years, professional development credit, unlimited therapy, paid family leave, a new laptop every three years, and more. 😊
(Paid for) annual retreats to spend time with the team and have fun together. ✈️
We’ve been around since 2014, have the , and to help our creators win.
Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?
We want to hear from you 📣
About the hiring process
Interested in joining our team? Great!
We’ll begin reviewing applications immediately and continue to review them for the first two weeks after the date of posting. There’s no benefit to applying in the first five minutes, and we’d rather you take your time. We heavily weigh the answers to our application form rather than data from LinkedIn or resumes.
If your application is chosen to move on to the next phase, you’ll move to the first interview phase over Zoom with our VP of Creator Support. These interviews typically last 30 minutes and are structured to get a feel for your experience and how you approach work. No trust falls or riddles to worry about here 😉
If you move forward, we’ll send you a small (paid) test project to be completed within 72 hours of receipt. With this project we want to see how you approach giving feedback, coaching, and resolving customer issues.
If selected after the project stage, you will move to the second interview phase, speaking over Zoom with our VP of Creator Support, our Senior Technical Liaison, our Staff Developer, and our VP of Marketing.
The last interview will be with Spencer, our CEO, who can answer any questions you have about the broader goals and workings of the company.
After that, we’ll decide on our final candidates and ask for professional references from both a previous co-worker and a manager. We’ll reach out to those references to set up a brief 10-minute call.
Finally, all going well, we’ll make a written offer to the successful candidate which can be signed electronically 🥳
APPLY HERE
by twochickswithasidehustle | Jan 15, 2023 | Uncategorized
Description
We’re hiring for a Tuesday – Saturday schedule in Eastern Time (9am – 6pm ET).
At , we’re building the most creator-friendly platform on the planet to help people launch their free website, sell online courses, digital downloads, community subscriptions and more.
The Creator Support team plays a key part in our creator-friendly reputation by helping creators succeed in launching and growing their businesses. In fact, our support is a top reason creators cite for using Podia. We’re looking for a super-friendly and tech-savvy person to join us! 🙌
Here’s what you’ll do:
Develop a solid foundation in our products and best practices for using Podia in order to be experts for our creators ✨
Respond courteously, effectively, and quickly via chat and email to creators’ questions, meeting or exceeding our team’s Service Level Agreements and CSAT goals 🚀
Troubleshoot and log bug reports with our developers, keeping creators updated along the way 🔍
Migrate creators (downloading/uploading content, setting up courses, importing customer lists, etc.) who need some help switching over from other platforms 📦
Provide feedback to Support Leadership on opportunities to improve the efficiency and quality of support we provide 💡
Requirements
We’re looking for someone with:
Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
Ability to meet people where they are: you can take screenshots and record videos for creators like a boss 💪
Time management and organizational skills to successfully balance multiple priorities ✅
Problem-solving skills and technical troubleshooting chops 😎
Support experience. You know what it takes to make customers happier than they were before they met you 😊
It’d be REALLY great if you also:
Have created and / or sold an online course, digital download, or community before 🤑
Have experience with help desk software and tools like Linear, Zoom, Basecamp, and Slack 💬
Have experience working remotely and access to a stable internet connection 🗺️
Have worked with digital creators before 🖥️
Benefits
Here’s what you’ll get if you join us:
Extreme autonomy. No micro-managing here. You’ll be given high-level direction and the skills to set you up for success 📚
That said, the rest of the team is always ready to lend a hand—or even an ear if you just need to bounce around some ideas 🧠
Competitive compensation and equity in a rapidly-growing company. We want to hire the best people, and we’re ready to pay for them. We use a standardized salary scale set at the 90th percentile of US salaries for each role—regardless of where you are in the world 💰
401(k) match, health insurance, and other medical benefits (US-based employees) 💊
Work from anywhere with a stable internet connection 🌎
You’ll be working with a diverse team from a range of countries and backgrounds. We work hard to make Podia an inclusive workplace for everyone 🌈
We have a rapidly growing base of passionate customers. Your work will be seen and appreciated by many people ❤️
Great benefits which include three weeks paid vacation (plus another week during the December holidays), sabbaticals every three years, professional development credit, paid family leave, a new laptop every three years, and more 😊
(Paid for) annual retreats to spend time with the team and have fun together (or a still-pretty-great virtual retreat when there’s a global pandemic) ✈️
The chance to connect with some of the best creators in the biz 🏆
Named one of the “Best Remote Companies to Work For in 2022” by We Work Remotely, we’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. If this sounds like something you’re interested in, let’s talk!
About the hiring process
Interested in joining our team? Great!
We’ll begin reviewing applications immediately and continue to review them for the first two weeks after the date of posting. There’s no benefit to applying in the first five minutes, and we’d rather you take your time. We heavily weigh the answers to our application form rather than data from LinkedIn or resumes. We then reduce the candidate pool down to a small handful who move on to a small test project.
If your application is chosen to move on to the next phase, we’ll send you a small (paid) test project to be completed within 72 hours of receipt. This will be a written assignment where we ask you to respond to mock email questions, and provide feedback on a real-life conversation between a creator and an agent.
If selected after the project stage, we will run a mock live chat session with you. The goal of this phase is to give us a sense of your voice and tone in chat, and to give you a sense of what it’s like to work with our customers 💬
As the final round, you’ll be interviewed over Zoom by our VP of Creator Support and a Senior Creator Support Agent. These interviews typically last 30-45 minutes each and are structured to get a feel for your experience and how you approach work. No trust falls or riddles to worry about here 😉
The last interview will be with Spencer, our CEO, who can answer any questions you have about the broader goals and workings of the company.
After that, we’ll decide on our final candidates and ask for professional references from both a previous co-worker and a manager. We’ll reach out to those references to set up a brief 10-minute call.
Finally, all going well, we’ll make a written offer to the successful candidate which can be signed electronically 🥳
We’re looking forward to chatting 🙂
APPLY HERE
by twochickswithasidehustle | Jan 15, 2023 | Uncategorized
TL;DR: We seek a curious, ambitious writer passionate about personal growth and psychology. This is a fully remote, freelance position. $25-40 / hour, depending on how skilled you are. If you experience simultaneous doubt and fantasies of excellence as you read this listing, go ahead and respond.
What’s the role?
We seek a curious, ambitious writer to help build our future. We’re looking for someone who’s passionate about not just writing and data, but about the intersection between personality psychology and personal, professional, and relationship growth. Excitement about broader psychology and personal development topics will go a long way as well.
The ideal candidate…
First and foremost is a writer.
You revel in taking raw information – statistics, comments, experience, and whatever else you can pull together – and translating it into something enjoyable to read. You can step into anyone’s shoes and tell their story better than they can, engaging unfamiliar mindsets with kindness, wonder, and wisdom.
Is an avid learner who is excited to improve their craft.
We don’t expect your work to be perfect – that’s impossible. But we do expect you to seek feedback, learn from peers, and get excited about improving wherever an opportunity exists. We expect a high level of critical thinking and time commitment to conceptualize, research, and write.
Has native-level English writing skills.
Your writing isn’t just grammatically excellent – it’s clear, insightful, informed, and engaging. You’re able to express and explain abstract concepts while relating to your audience on a human level.
Is willing to learn our framework inside and out – and then a whole lot more.
Our readers often come for a lark, leave with their lives changed. We take pride in that, and it’s all based on a theory that is accurate, reliable, and conveyed beautifully. Making our theory a lifestyle will support your writing. This is not just a job, but a way of thinking about the world.
Enjoys a (remote) team environment.
Your writing will be given (sometimes extensive) feedback that you’re expected to work with. We ask a lot and this is an intensive process. We are curious about what you have to say, kind yet honest in how we respond, very perfectionistic in our end products, and team oriented.
Works well with the company voice.
Informal and lively, yet rigorous and professional. We strive for a sense of good-natured knowledgeability and helpfulness without being stuffy or overbearing. By the way, make sure to mention unicorns somewhere, if you do decide to apply. This will help us filter out folks who didn’t actually read the role description.
Is reliable and consistent.
You can do your work anytime, anywhere in the world – but we expect regular communication and timely deliverables. Your team lead is based in the United States and is reasonably flexible about meeting you in your time zone for live discussions. We hope for flexibility on your part as well. Asynchronous communication is otherwise the norm.
What’s the pay?
Pay is between $25 and $40 per hour, depending on skill. Think your talent warrants more? Show us and we’ll talk.
How much experience do I need?
Whether fresh out of college or coming from a position of deep professional knowledge, we expect you to crave experience and growth more than to have it already. This is not a role where you stand still. If you’re skilled, eager to learn, ambitious, and genuinely enjoy writing, you’re a good candidate.
What’s the lifestyle?
NERIS Analytics is a relatively small, fully remote company with a flat-ish hierarchy. We act with curiosity, kindness, and ambition. We are perfectionistic. We are a team, and you will not be autonomous. Personal and professional growth is the norm. Sometimes projects will be assigned, sometimes you’ll be expected to take the lead. We don’t do calls, video or otherwise – all communication is written. You’ll work from anywhere you have a stable internet connection.
Sounds good! How do I apply?
If you’d like to apply, please send your resume / CV and a relevant sample of your work to [email protected]. Please also mention your availability and preferred hourly rate.
You’ll work on a freelance (non-employee) basis, and the initial contract will be for three months, with a high likelihood of extension if everything goes well.
A few more notes:
We are looking for an individual, not an agency.
Please don’t apply if you don’t have verifiable, original work.
Please don’t send chaser e-mails – we’re a small business and we can’t respond to everyone individually. We’ll get in touch if we think you’d be a good fit for us.
That should be it! Thanks, and we look forward to hearing from you.
APPLY HERE
by twochickswithasidehustle | Jan 13, 2023 | Uncategorized
When You Want…
With incoming volume 24/7 and no set schedules, Experts can choose to work at whatever time works best for them.
Where You Want…
Our web-based platform means that our Experts can work anywhere that has a reliable internet connection.
As Much As You Want…
Whether an Expert is looking to earn a few extra bucks each week or earn a few hundred extra bucks each week, they’re empowered to work and earn as much as they’d like.
SimplrFlex connects Experts, like you, with businesses who need assistance with their customer service. When one of their customers asks a question, you answer it on their behalf and get paid for every resolution…all from the comfort of your home.
Our platform even helps you find the right answer by providing Experts with AI-generated suggestions and access to a company’s internal tools. With these resources, you can skip the weeks of training a typical customer service representative would require to become productive. It also allows you to choose when, where, and how much you’d like to work since you’re always provided with the most recent and relevant information.
APPLY HERE
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