by twochickswithasidehustle | Jan 27, 2023 | Uncategorized
Description
CURRENTLY HIRING SEVERAL EXPERIENCED CANDIDATES
MUST HAVE A MINIMUM OF THREE YEARS TRANSCRIPTION OR SPEECH EDITING EXPERIENCE TO BE ELIGIBLE FOR HIRE.
Digital Transcription Systems (DTS) offers clients the highest state-of-the-art technology, the most experienced and best Medical Language Specialists and dedicated management teams that are unequaled in healthcare. DTS currently has the below listed immediate opening for full time and part-time remote Medical Transcription/Language Specialist. DTS offers top compensation to our best performers, and promotes from within, so the best of the best will have opportunities to promote into QA Editors, Account Managers, and Team Leader positions with continued growth. Many of our Medical Language Specialists have been at DTS for many years and have capitalized on opportunities to expand skill levels, knowledge and training to maximize compensation levels by moving into top tier positions. Check out our exciting benefits available for Full Time and Part Time employees!
DTS currently has an immediate opening for an EXPERIENCED Medical Language Specialists in the following areas:
Acute Care: Opening for Medical Language Specialists (Traditional Typing)
Candidates should have a minimum of three years of proven experience and be available for the following shifts:
Platform –
Meditech (traditional typing)
CURRENT FULL TIME SHIFT OPENINGS:
Tuesday through Saturday (7:00 a.m. – 3:00 p.m. CST) – Acute Care – Platform (Meditech – traditional typing)
OR
CURRENT PART TIME SHIFT OPENINGS:
Wednesday, Friday and Saturday (7:00 a.m. – 3:00 p.m. CST) – Acute Care – Platform Meditech (traditional typing)
HIRING NOW, SO PLEASE APPLY TODAY IF INTERESTED. INTERVIEWS ARE BEING SCHEDULED IMMEDIATELY UNTIL THE POSITION IS FILLED.
Computer specifications:
Processor Speed: Dual-core 1.5 GHz or better;
RAM: 4.0 GB of usable RAM;
Operating System(s): Windows 7 Professional or Ultimate preferred, or above;
Hard Drive Disc Space: 2 GB or above
Infinity (INUSB-2) foot pedal
Benefits include the following:
Compensation includes competitive production rates with higher financial awards for top performers
Shift differentials
Bi-weekly top performance bonuses
Career advancement opportunities for those interested in building a long-term career path at DTS.
Full Package of Benefits for Full-Time Employees: Generous Paid Time Off Program, Earned Flexible Personal Leave, Health, Medical, Dental, Vision, Short-term and Long-term Disability, Life, 401K, Health Savings Account (HSA), Critical Care Plan, Hospitalization Plan, Cancer Supplemental Plan
Supplemental Benefits for ALL DTS Employees – paid by company for employees and all members of household: Group Benefits including FREE Telehealth Plan, (Discount Pharmacy, Dental, and Vision), and Medical Bill Saver
APPLY HERE
by twochickswithasidehustle | Jan 27, 2023 | Uncategorized
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time type
Full time
posted on
Posted Today
job requisition id
R1007506
Every career journey is personal. That’s why we empower you with the tools and support to create your own success story.
Be challenged. Be heard. Be valued. Be you … be here.
Job Summary
The Account Protection Department, commonly referred to as the Fraud Department, is the area of the business that manages fraud reporting, investigation and resolution related to consumer complaints and disputes of fraudulent activity on our PLCC and Co-brand credit card accounts. Account Protection Deposit Investigators are be responsible for monitoring, processing and responding to fraud related inquiries, pended fraud evaluations (applications) and confirmed fraud claims for Deposit accounts. In addition, the Deposits Investigators are responsible for completing fraud cases on Commercial Card programs. The Investigator, utilizes various fraud detection tools to review and verify customer behavioral activity, thereby minimizing potential losses and reducing risk. Opportunities are achieved through reviewing and verifying information on existing accounts, receiving inbound and making outbound investigative phone calls to cardholders. Position requires proactive decision-making skills and excellent problem solving. The Deposit Investigator plays a key role in contributing to profitability and retaining customer loyalty while minimizing credit loss resulting from fraud.
Job Description
Essential Job Functions
Deliverables – Monitor fraud reporting and take appropriate action. Set up, Investigate, manage and complete fraud claims within required timeframe. Escalate if applicable to appropriate supervisor/manager for proper resolution (if applicable).
Customer Service – Receive incoming and make outgoing investigative and verification phone calls to customers to minimize fraud losses and risk exposure. Receive incoming calls from our consumers with pending fraud cases to provide updates. Provide courteous and professional service to customer, even in potentially escalating situations, representing Comenity/Comenity Capital in the most positive manner always. Demonstrate outstanding Verbal and Written Communication skills when working with internal and external partners via Microsoft Outlook and by phone.
Fraud Research, Review and loss reduction – Perform fraud review and verify customer activity and identify potential fraud. Receive incoming and make outgoing phone calls. Process pended fraud evaluations (applications). Review, process and respond to fraud related mail inquiries.
Documentation- Demonstrate procedural knowledge by properly documenting account in Synapsys and Alloy programs. Maintain up to date knowledge of current fraud trends and perform other duties as assigned.
Reports to: Account Protection Supervisor
Working Conditions/ Physical Requirements: Normal office environment
Direct Reports: None
Minimum Qualifications:
High School Diploma or GED or equivalent education
Six months or more experience within Account Protection
Preferred Qualifications:
Prior experience working with Consumer Deposit or Commercial accounts
Pay Range:
$18.00 – $24.00
The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.
APPLY HERE
by twochickswithasidehustle | Jan 27, 2023 | Uncategorized
Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers!
Job Description
Cash App knows that great customer support is provided by both people and products. We are seeking a highly motivated and resourceful individual dedicated to providing world-class support by exceeding expectations through each interaction with Cash App customers.
In this role, you will work with customers to assist them through challenging risk experiences, a critical moment for Cash App and our customers. You will educate customers on risk issues and actions centered around Cash App transactions with a primary focus on high-risk transactions. You will be empowered to assist customers by leveraging strong de-escalation skills and leaning on high-performing team members to ensure correct decisions are made and our customers feel supported.
Risk Operations services Cash App and its customers from onboarding, through real-time transaction monitoring, to dispute processing and also maintain internal and external relationships with key service providers.
Main Workflows
Researching and filing Card Disputes
Challenging Peer to Peer Disputes
Reconciliation of Card Disputes
Fraudulent ACH research and filing
Responding via email to all customer dispute inquiries
Measuring Success
Expectations of 50-60 Customer Cases resolved a day
Cases addressed within 10 business day SLA for all queues
Maintaining all cases to be challenged are 3 days out or more
Weekly Quality Assurance maintaining or exceeding 90%
Essential Functions & Responsibilities:
Assist Cash App customers and internal partner teams with risk related inquiries, including customer on-boarding, account reviews, fraudulent and other high-risk activity, account takeovers, and disputes
Conduct customer due diligence (CDD) and enhanced due diligence (EDD) to ensure authenticity, completeness, and accuracy of information and documentation provided by customer
General knowledge of banking and alternative payment channel operating rules
Investigate dispute claims and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions
Understand charge-offs involving fraudulent activity and provide resolution to prevent future cases
Investigate fraud notifications to protect the institution from high-risk activity related losses and improve customer experience
Collaborate and escalate complex cases with team members for guidance/assistance as appropriate
Respond promptly and exercise exceptional communication skills in an effort to optimize each contact
Effectively manage cases and communication using Salesforce Service Cloud
Utilize strong de-escalation skills to assist customers in need
Meet or exceed established service level agreements and guidelines
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Understand bank operations, industry trends & best practices, and the rules and regulations that drive the fintech industry
Qualifications
Financial services or banking industry experience
The ability to quickly adapt to new situations and thrive in a fast-paced environment
Superb attention to detail
Excellent time-management skills
A desire for self-improvement of skills through direct leadership and peer feedback
A passion for engaging with Cash App customers and being a Voice of the Customer
Strong analytical, organizational, written and verbal communication skills
Must be flexible with schedule and have the ability to work non-traditional shifts, including evenings and weekends, as well as some holidays based on business needs.
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on the candidate’s work location and may be may be modified in the future.
Zone A: USD $32.55
Zone B: USD $30.25
Zone C: USD $26.35
Zone D: USD $24.40
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:
Healthcare coverage
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off
Learning and Development resources
Paid Life insurance, AD&D. and disability benefits
Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
APPLY HERE
by twochickswithasidehustle | Jan 27, 2023 | Uncategorized
Grow and lead among an award-winning and extraordinary organization that’s dedicated to providing premier service and delighting members, 24/7/365. It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles towards delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.
We make a difference in the lives of millions; that’s something we can be proud of.
Compensation for all positions is competitively higher than the current marketplace. Simply put – we pay more. We also offer a competitive benefits program, designed to support employees and their families across all dimensions of health including medical, dental, vision, life, disability, 401(k) and paid holidays/time off for eligible employees. You can earn even more through referral bonuses. Achieve your potential and grow your career at NationsBenefits.com/Careers.
Role and Responsibilities
A Quality Assurance Auditor will monitor, rate and coach Member Experience Advisors call handling performance to ensure the highest level of quality and expectations are achieved.
Monitors and measures the quality of inbound and/or outbound calls for Member Experience, BPO, Provider and Members Services areas of operations.
Report daily, weekly, and monthly quality score results to QA Management, operational stake holders, and corporate management upon request.
Provide detailed feedback and performance related recommendations necessary to ensure quality performance.
Participate in scheduled internal call calibration sessions with leadership and/or operational stakeholders to ensure the feedback and continued skill development goals are achieved.
Work in conjunction with training and onboarding leadership to ensure QA requirements with new hires, and call handling processes for new programs and/or changes to existing programs meets performance expectations.
Participate in review meetings including the development information on quality performance.
Contribute call feedback, scorecards, and recorded calls for client calibration sessions to ensure program compliance and balance on the program.
Ensure notification to MEO Leadership on any quality equipment and/or software that impedes the delivery of exemplary surface or impacts service level agreement requirements.
Facilitate coaching sessions with agents on call performance.
Seek knowledge to improve individual skills and knowledge in delivering positive and constructive feedback.
Maintain positive, consistent, and effective communication with agents, peers, and all levels of leadership throughout the Organization.
Maintain positive, timely, and professional communication with management to ensure client goals and objectives are achieved.
Perform other duties based upon business demands as assigned.
Qualifications and Education Requirements
High School Diploma or equivalent required.
BS degree preferred.
2-3 years customer service call center environment strongly preferred.
2-3 years Experience in call quality assurance monitoring and coaching experience required.
Preferred Skills
Highly PC proficient
Attention to detail and quality-oriented
Multi-task oriented
Exposure and/or interest in healthcare products and outcomes
Ability to remain highly motivated in a fast-pace, multi-faceted environment
Analytical thinker and problem solver
Excellent listening and interpersonal skills
Confident, approachable, and positive attitude
Excellent oral and written communication skills
Demonstrates personal responsibility (i.e., attendance, punctuality, ownership of day-to-day activities)
Hours of operations are: Starting from 12:00 PM (Noon EST) to 8:30 PM (EST).
APPLY HERE
by twochickswithasidehustle | Jan 26, 2023 | Uncategorized
Job Description
Digital Service Consultant
At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time our customers place an order with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, mobile messaging, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.
Over the past few years, teams from across the service organization have been investing in the future of our digital service channels, chat and mobile messaging. Should you choose to join the team, you are joining at an incredibly exciting time as we continue to invest in and scale a digital presence for our customers! You each will bring unique perspectives and experience; working closely within your teams, across our Site and with our cross-functional teams, you all will lead the way in refining our approach to connecting with customers when and where they would like to speak with us. Our current hours of operation at 8 am – 12 am ET Monday through Friday, 8 am – 8 pm on Saturday and 9 am to 6 pm ET on Sunday.
What You’ll Do
Troubleshoot and resolve customer service inquiries while building a relationship with the customer
Provide service to customers on multiple channels (at first, Chat then Mobile Messaging and our other channels) to provide assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
Exceed customer satisfaction, efficiency metrics and issue resolution targets
Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
Simultaneously navigate multiple software applications and technologies
Demonstrate conflict management skills and maintain professional composure
Demonstrate excellent verbal and written communication using multiple channels and platforms.
What You’ll Need
Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Excellent relationship building skills
Passion for helping others
A successful track record working in a high-volume environment
Regular and reliable attendance
Equivalent customer-facing work experience
Excellent written and verbal communication skills
Strong typing and multitasking skills preferred
What are the Pay & Benefits?:
Pay:
Hourly Pay rate: Starts at $15 an hour with a cost of living adjustment and tenure based increases as early as 6 months.
Quarterly performance bonus of up to $2,000
Referral Bonus of $500 per eligible referral
Benefits:
Health, Vision and Dental Insurances (coverage starts on Day 1!)
401(k) with company match up to 4%
Paid Time Off (start accruing time immediately)
7 Paid Federal Holidays and 1 Floating Holiday
Paid / Unpaid Parental Leave options
Eligible Tuition Reimbursement (up to $5,250)
Wayfair Employee Discount
Volunteer Day for Community Service (Paid Day Off)
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact [email protected].
Need Technical Assistance?
If you are having any technical difficulty submitting your application, please reach out to our careers team at [email protected].
APPLY HERE
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