Sales Support Account Coordinator

by | Feb 15, 2023 | Uncategorized

iRhythm

About iRhythm:

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable bio sensing technology with powerful cloud-based data analytics and Artificial Intelligence capabilities. Our goal is to be the leading provider of ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 2 million patients and their doctors on a shorter path to what they both need answers.

Responsibilities

  • Act as the primary contact for the Sales team for onboarding new accounts, including:
    • Obtain complete account documents, account set up and inventory management
    • Maintain account records post onboarding to ensure records are correct for the account
  • Operate as a key resource in the region’s success by monitoring key performance trends at an account and regional level. Work to develop action plans with the Territory Manager(TM) and Regional Director(RSD) to improve accounts performance.
  • Build strong relationships with assigned regional team (RSD and TM), motivate assigned account teams to achieve Best in Class service and identify process improvements to maximize efficiencies.
  • Act as a central Customer Care contact with the goal of being a subject matter expert on individual accounts for Customer Care and iRhythm internal partners (Finance, Billing, Clinical) in order to triage incoming issues and act as the primary issue owner who is responsible to follow issues through to resolution.
  • Troubleshoot customer/patient issues relating to products, services, account and patient enrollment
  • Work to develop work processes and procedures for the Customer Care FSR team
  • Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
  • Provide superior customer service by identifying and initiating resolutions to customer concerns and issues relating to iRhythm products and services; assist regional team members in striving for one-call resolution
  • Identify processes in need of improvement and recommend enhancements or changes to those processes
  • Use appropriate judgement in the upward communication regarding department
  • Adhere to corporate policy and HIPAA standards in handling patient data

Work Schedule:

  • Work schedule is Monday Friday: 40-hours per work week – must have the ability/flexibility to work an 8-hour day between the hours 7:00am – 7:00pm (Central Time) to ensure coverage
  • This is a Full-Time/Remote/Work from Home opportunity
  • This is an hourly non-exempt role

Qualifications/Requirements

  • Minimum of 3 years of experience in a high volume customer care or sales operational/support environment.
  • Knowledge of iRhythm a plus
  • Experience in healthcare field, new account onboarding and Customer Service a plus
  • The successful applicant will be a hands-on individual who embraces teamwork and is willing to actively participate in daily customer interactions and workload
  • Highly organized and detail oriented
  • Data driven with strong experience in Excel and SFDC reporting
  • Hands on knowledge and experience with on-demand (SaaS) systems, including Salesforce.com or other CRM software
  • Skilled at offering both verbal and written communication
  • Strong ability to multi-task in fast paced environment
  • Strong background and passion for customer care
  • Problem Solving / Analysis
  • Call center experience a plus
  • Exceptionally collaborative, flexible and adaptive when working with customers and various teams within iRhythm
  • Bachelor’s degree (preferred) High School Diploma or GED (required)

What’s in it for you:

This is a full-time position with competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off.

IRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more!

FLSA Status: Non-Exempt

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.

APPLY HERE

Billing Associate

by | Feb 15, 2023 | Uncategorized

Kforce

RESPONSIBILITIES:

Kforce’s client located in Cincinnati, OH is seeking an experienced Billing Associate to join their growing team. This is for corporate billing/non-medical. This is a 100% work from home/direct hire opportunity. The Billing Coordinator Function:

  • Responsible for managing dedicated client portfolio billing needs
  • Create direct invoicing based off of complex contract terms and rates
  • Reconcile billing information between multiple systems for accuracy
  • Billing on employee incidentals and expenses such as hotel, travel, rent, per diems, daily allowances, etc.
  • Billing directly to clients for services & hours
  • Working directly with end customer to ensure accuracy
  • Working directly with employees to ensure receipt and accurate entry of expenses
  • Work in Excel to manage data

REQUIRED SKILLS:

  • Will consider an entry level candidate with an Accounting or Finance degree
  • Prior corporate billing experience ideal (non-medical billing)
  • Strong data entry with attention to detail
  • Strong on Excel – Ability to filter, manage a workbook, VLOOKUP’s

Details:

  • Salary – $45k to $50k MAX based on experience; 4% bonus and OT eligible
  • Hours: 8a to 5p EST

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Location: Cincinnati, OH

APPLY HERE

Credentialing Specialist

by | Feb 15, 2023 | Uncategorized

Ventra Health

Overview

Job Summary:

  • The Credentialing Specialist provides credentialing support for several medical practices to include facility credentialing, payer credentialing, and license/certification renewal. The credentialing specialist will also interact closely with the Client Managers of the practices in meeting credentialing needs. Direct interaction with the providers is anticipated. This person will work with the Credentialing team to meet department goals and will report to the Credentialing Manager.

Responsibilities

Essential Functions and Tasks:

  • Accurately complete credentialing and reappointment applications to be sent to payers and facilities on behalf of providers
  • Track progress of outstanding applications and report progress to Client Managers/Team Leaders
  • Work effectively in a team environment
  • Keep current provider records electronically in Credentialing software, electronic provider folders, and in provider hard copy folders
  • Assist in obtaining needed documentation from providers, such as copies of state licenses, IRS documents, NPI Notification forms, DEA numbers, board certifications, malpractice certificate of insurance, etc.
  • Prepare professional communication to providers, payers, and facilities
  • Understand how provider credentialing impacts billing, contracts, and EDI
  • Write professional communication to appropriate audience
  • Ability to learn new software OneApp, OmniForm and IntelliSoft
  • Complete tasks and projects by deadline
  • Generate daily reports
  • Investigate solutions to problems and determine best course of action
  • Self-motivated
  • Communicate clearly and professionally with team members, providers, payers, facility credentialing representatives, Client Managers, and Team Leaders
  • Ability to multi task
  • Proficiency in MS Office
  • Ability to prioritize and organize

Qualifications

Education and Experience Requirements:

  • High School diploma or equivalent
  • Minimum 2 years of credentialing experience preferred
  • At least one year in data entry field
  • At least one year in medical billing preferred
  • Willingness to learn

Knowledge, Skills, and Abilities (KSA’s):

  • Basic use of computer, telephone, internet, copier, fax, and scanner
  • Become proficient in use of MedSuite software within 4 weeks
  • Maintain proficiency in use of Medsuite software
  • Touch-typing skills, 40 wpm required, 50 wpm preferred
  • Basic touch 10 key skills
  • Understand and comply with company policies and procedures
  • Basic knowledge of Outlook, Word and Excel

APPLY HERE


Data Entry Operator

by | Feb 15, 2023 | Uncategorized

Akraya

JOB RESPONSIBILITIES:

  • Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Locate and correct data entry errors, or report them to supervisors.

JOB REQUIREMENTS:

  • Ability to work independently and manage one’s time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as Microsoft Word and Excel.
  • Completion of a speed and accuracy data entry test (May be required).
  • High school diploma or GED required.
  • 0-2 years related experience required.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work

Location: Remote- (California)

APPLY HERE

Data Manager, Membership

by | Feb 15, 2023 | Uncategorized

ASPCA

Summary:

The ASPCA is seeking a dedicated Data Manager to support ASPCA programs and will serve as a critical member of the Membership team. Reporting to Senior Director, Database Strategy, the person in this role will assume primary responsibility for the management and integrity of constituent records in the ASPCA’s Salesforce fundraising database.

The Data Manager will work primarily in the Salesforce and Azure platforms and will be responsible for managing the integrity of member and gift records, timely gift processing, and reconciling donor gift activity with the Finance department. This role will ensure adherence to all processes and procedures utilizing the highest level of data standards to support revenue tracking and responding to inquiries regarding transactions from internal and external constituents.

This remote-based position is open to all candidates based within the United States. Candidates based within commuting distance of New York City will be expected to commute to our New York City 8th Avenue office once a week.

Responsibilities:

Responsibilities include but are not limited to:

Gift Processing & Vendor Management (35%)

  • Ensure daily transaction files are posted successfully into Salesforce and Azure platforms in a timely manner, including the receiving, interpreting, and entering all contents of data files from external lockbox vendors, online data streams, and other sources.0
  • Run daily gift and data uploads and reconciliation reporting within data warehouse ensuring any errors and discrepancies are documented and reported.
  • Resolve all discrepancies in daily gift data, collaborating with multiple vendors, external, and internal partners to ensure data is processed and submitted in a timely manner.
  • Manage the day-to-day relationship with our ext0ernal caging and gift processing vendors, including monitoring data entry quality. Promptly respond to vendor needs, working across teams to address data errors as needed and to perform necessary testing.
  • Work closely with the Senior Director to manage and coordinate monthly reconciliation of gifts and annual audit requests.
  • Lead the month-end reconciliation between fundraising and finance teams.

Reporting (30%):

  • Promptly notify supervisor of successful data transmissions, processing delays, or other changes in gift processing status that can impact teams’ work and reporting.
  • Maintain status reports of all gift entries across giving platforms and channels; generate necessary gift reporting on a daily, weekly, and monthly basis.
  • With guidance from the Senior Director, support clear data standards, protocols, and process documentation for all Salesforce and Data Processes.

Quality Assurance (35%)

  • Examine data files for data input accuracy and alignment with ASPCA business rules for data input.
  • Ensure complete, accurate, and timely information updates in the Customer Relationship Management (CRM) system; Maintain updated constituent information, including running NCOA updates, proactively finding and updating contact information, making record corrections, and merging duplicate records.
  • Develop, maintain, and implement internal policies and procedures to ensure gift processing and administration quality and integrity.
  • Audit database for duplicate records and resolve duplicate error records in Master Data Management (MDM)
  • With other Data Team members, maintain ongoing data hygiene, maintenance, and ad-hoc clean-up projects and other necessary tasks to ensure the integrity of the database
  • Support the Data Team in database monitoring to ensure SQL server database performance, availability, security, and recoverability
  • Provide support for various platforms managed by the Data Team that include but are not limited to: Informatica (MDM), Azure, Ownbackup, PowerBI, Salesforce
  • Perform other appropriate assignments as requested by Senior Director, Database Strategy.

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team – that we are stronger together
  • Seeks to Elevate others and reimagine what is possible
  • Focuses on Impact, specifically making change for animals

Compensation and Benefits:

The applicable target hiring range for this remote role is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor. We have organized the U.S. varying costs of labor index into three geographic zones. As a point of reference, below, we have included our ASPCA locations by geographic zone to illustrate what the hiring range would be in each of the following areas.

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.

  • Zone 1 (For example: Asheville, NC; Champaign, IL; Columbus, OH; Gainesville, FL; Miami, FL; Oklahoma City, OK; Overland, KS; Union, MO; Weaverville, NC): $57,000 – $62,000
  • Zone 2 (For example: Washington D.C.; Los Angeles, CA): $64,000 – $69,000
  • Zone 3 (For example: New York, NY): $70,000 – $76,000
    • You can view which zone applies to where you plan to work here. For questions regarding other locations not found on the list, please send an email to [email protected] for more information.

Information on our Benefit offerings can be found here.

Stay Connected – Join Our Talent Community

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA.

Qualifications:

Ability to understand the company’s data needs and database environment, Advanced proficiency in Excel required, Detail oriented and organized with ability to multi-task in a fast-paced environment, Excellent oral and written communication skills, Exceptional ability to plan and organize work and meet deadlines, Nonprofit fundraising experience preferred, Salesforce experience a plus, Self-motivated, independent and able to work with minimal supervision and guidance, SQL experience a plus, Strong critical thinking, problem solving, and decision-making skills, Strong quantitative and analytical skills with ability to manage and analyze large data sets

Language:

English (Required)

Education and Work Experience:

  • Bachelors (Required)
  • Database Experience, Managing data hygiene and uploads in Salesforce

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

APPLY HERE