Accounts Receivable Specialist

Change Healthcare

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Accounts Receivable Specialist

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:

  • Fully Remote – U.S.

Position:

Possess and apply thorough knowledge of collections and the ability to apply that knowledge to all aspects of patient accounts including insurance, billing, and collection processes. They Identify problem accounts and review accounts for discrepancies and potential issues. The AR Specialist will also contact insurance companies to resolve claims not paid in a timely manner, identify coding or billing issues from EOB’s and work to correct errors with audit team or client. The AR Specialist is responsible for researching and resolving claim related issues in order to receive maximum profitability for clients. Also reviews the claims to make sure that payer specific billing requirements are met, follows-up on billing, determines and updates accounts as necessary.

Core Responsibilities:

  • May make recommendations to Manager on proper course of action to collect on account
  • Assume accountability for working claim denials, including initiating the denial appeal process. Document and track the status of appeals
  • Work with payers to resolve issues in a timely manner
  • Work closely with the supervisor to assist in collecting data on root causes and denial prevention procedures
  • Performs the necessary audits to evaluate the revenue cycle process and educates Management Staff on issues impacting reimbursement
  • This is a non-management job that will report to a supervisor, manager or director

Requirements:

  • High School Diploma or GED required
  • Minimum of 2 yrs experience working underpayments/denials, or prior experience as a Healthcare Insurance Collector, Patient Account Representative or related experience

Preferred Qualifications:

  • Acute appeals/denials/collections experience gained in a hospital
  • Payer Relations background
  • Knowledge of commercial collections
  • Demonstrated excellent critical thinking and analytical experience
  • Ability to analyze EOB denials and determine steps necessary to correct claims
  • Working knowledge CPT codes to patient records according to established procedures
  • Understands medical terminology and medical coding terminology

Working Conditions/Physical Requirements:

  • General office demands

Unique Benefits*:

  • Flexible work environments
  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
  • Employee wellbeing programs and generous health plans
  • Educational assistance programs
  • US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
  • Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:

The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

The base pay range for this position is $13.07 – $29.02

APPLY HERE

Renewals Specialist

Granicus

Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Government ExperienceCloud. Granicus works with more than 5,500 government organizations and connects more than 300 million people in the largest Citizen Subscriber Network of its kind.

The Renewals Specialist, an entry-level administrative position, under the supervision of the Manager-Renewals, is responsible for managing and closing a predetermined set of existing client accounts in a timely and efficient manner. Working with Finance, Sales and Legal teams as necessary, the Renewals Specialist is responsible for successfully securing subscription renewals, and processing contract documentation and purchase orders.

What You’ll Do:

  • Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients;
  • Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system;
  • Review and complete action items on the Salesforce dashboard in a timely manner;
  • Contact and follow-up with clients and partners in accordance with renewals processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date;
  • Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate;
  • Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary;
  • Though not a Sales role, the Renewals Specialist should be able to identify upsell and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement;
  • Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals;
  • Validate client entitlements and other contract attributes;
  • Ensure accurate post-signature processing of orders as they are received.
  • Additional renewals projects as assigned.

Who You Are:

  • Early in career
  • Bachelor’s degree, associate degree or paralegal certificate with <1 year experience preferred;
  • Ideal candidates may have a background in Customer Service, Business Administration, Banking, or Finance;
  • Attention to detail required;
  • Exceptional written and verbal communication skills;
  • Comfortable interacting with all levels of a professional organization;
  • Outstanding interpersonal skills, customer service and communication (in person, over the phone, and through electronic communications and social media);
  • Must thrive in an environment of measurable performance management;
  • Strong ability to navigate multiple software platforms;
  • Strong time management and organizational skills;
  • Strong self-starter with desire and ability to succeed in a fast paced and high-growth environment.

NOTE: Granicus is subject to the Executive Order requiring employees of federal contractors to be fully vaccinated for COVID-19.

Pay range between $19 – $21 per hour + bonus + benefits

Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

– Flexible Time Off

– Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance

– 401(k) plan with matching contribution

– Paid Parental Leave

– Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance

– Group legal coverage

– Transit and/or parking supplement for office-based employees

– And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

APPLY HERE

Account Executive, Pharmaceutical Agency

Fishawack

About the role:

Fishawack’s Account Executive supports the Account Team in ensuring client needs are met. This entry level account role is designed for learning the craft of client relationship management. The AE is responsible for day-to-day tasks and project documentation and must collaborate with multiple teams within the agency as well as outside vendor partners to deliver work that exceeds client expectations.

This person must be able to work in an ever-changing environment and must have a positive, can-do attitude. The AE must be detail-oriented and a proactive communicator and be motivated to take the lead on solving problems.

About Fishawack Health:

Fishawack Health (FH) is a leading global commercialization partner for the biopharmaceutical, medical technology, and wellness industries.

The future of health is fast-paced and complex, demanding a different approach. Established in 2001, our 1,300+ healthcare experts combine their knowledge and expertise across our 4 core disciplines Consulting; Medical; Value, Evidence and Access; and Marketing.

Working across the product and service lifecycle, together with our teammates in shared creative teams (Creative Studio, Editorial Services, Motion, Digital, Events, and Media) and Group Services, we engage our collective force to innovate and solve the complex healthcare challenges of today and tomorrow.

We live and breathe our five values in everything we do: We are authentic. We value difference. We play for the team. We own the challenge. We enjoy the journey. At Fishawack Health, we imagine a healthier world and build the connections to make it happen.

Responsibilities

  • Maintains working knowledge of client’s business. Keeps account team informed of key business and category news and draws relevant insights and implications.
  • Creates initial drafts of account-led documentation, such as scope documents, briefs, statements of work, agendas, and presentations
  • Supports Account Leadership in scheduling client meetings and developing agendas, slides, and organizing the meeting details
  • Ensures accurate follow-up on agreements in meetings, able to produce comprehensive call notes
  • Reviews project and job materials during routing to ensure brand continuity and quality, including Med/Reg/Legal review process
  • Anticipates and recognizes account team and/or client needs and actively addresses them.
  • Builds a rapport with client and is seen as a go to person for basic client requests
  • Participates in client and vendor partner conference calls

Characteristics

  • Demonstrates strong prioritization and time management skills and can positively maintain momentum on multiple items at one time.
  • Driven and possesses an eagerness to learn and a high level of accountability towards a quality work product
  • Possesses a natural curiosity and desire to understand the business, customer insights, multichannel marketing and platforms
  • Resourceful, able to independently and proactively solve problems
  • Ability to communicate both written and orally in an organized and logical manner
  • Strong interpersonal, verbal and written communication skills, specifically with team members across multiple locations
  • Earns trust and builds relationships with agency staff, agency partners, and client contacts

Requirements

  • Bachelor’s degree required
  • 1-2 years of related industry experience, ad agency experience preferred
  • Industry-related internship a plus
  • Proficient with business software (MS Office) and online tools
  • Strong multi-tasking and problem-solving skills, strong writing skills
  • Ability to work in a deadline-oriented, fast-paced environment

What we can offer:

Fishawack Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.

At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization to encourage diversity of thought, inclusive behavior, and innovative solutions. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.

We have offices in 19 city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.

Reasonable adjustments:

We’ll consider any reasonable adjustments you’d like us to put in place in the interests of fairness and equal opportunities.

APPLY HERE

Account Coordinator

Blue Corona

Blue Corona is a technology-enabled digital marketing company that helps residential service businesses increase leads and sales. For each client, Blue Corona implements inbound internet marketing strategies such as pay-per-click (PPC) advertising, search engine optimization (SEO), website design and development, and marketing analytics services to measurably increase marketing performance.

As an Account Coordinator, you serve as a trusted resource for our valued clients. You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service. You will handle inbound client requests utilizing our internal ticketing system to deliver timely and thorough responses to our clients’ needs. You will work closely with our internal team of webmasters, designers, SEO specialists and PPC specialists to deliver outputs related to our clients’ websites and digital marketing campaigns. Your goal is to become a helpful, knowledgeable resource for our client base, driving more value and increased client satisfaction.

Responsibilities

  • Responding to inbound client requests via our internal ticketing system in a timely, thorough manner
  • Interacting with clients in a proactive manner to ensure our marketing strategy aligns with their business goals
  • Communicating client needs and goals to the internal team of strategists and specialists
  • Meeting with clients to review marketing campaign performance reports
  • Executing minor website updates in WordPress upon client request
  • Educating clients on the ins and outs of their marketing campaigns
  • Ensuring customer satisfaction and client retention
  • Communicating via phone/email with clients on a weekly basis
  • Staying up-to-date with the latest digital marketing trends and market shifts
  • Staying up-to-date with client industry trends and market shifts
  • Building strong relationships with both clients and the Blue Corona team

Ideal Candidate

  • Exemplary organizational, attention-to-detail, time-management, and follow-up skills
  • A strong work ethic and a “do whatever it takes to get the job done” attitude
  • A passion for helping businesses grow
  • Exceptional customer service and relationship-building skills
  • Ability to solve complex problems and resolve conflicts
  • A 4-year college degree (an advanced degree is desirable)
  • A desire to launch a career in digital marketing
  • Excellent written and oral communication skills
  • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)

Blue Corona Perks & Benefits

  • Flexible/remote working opportunities
  • Quarterly bonus plan
  • Generous paid time off policy
  • Health/vision/dental coverage
  • Health Savings Account with employer contribution
  • 401(K) with Company matching
  • Fitness stipend
  • Company celebrations and events
  • Company-branded swag

APPLY HERE

EMAIL SPECIALIST

Our client is seeking an email specialist with 2+ years of experience that has had some exposure to email automation. Zeta or a relatable email platform is preferred, but you can get up-to-speed quickly if you’ve used SFMC, MailChimp, Marketo, etc. You’ll be flowing content into templates, some light design, mocking up campaigns, testing, building, etc. but will not be deploying (clicking send on) emails. This is a role with many tactical work details like plugging content into pre-existing templates. If you’re interested, then we want to chat today!

You Will:

Implement, and manage marketing campaigns across email platform
Juggle many projects and be able to handle project reprioritization in real time
Help analyze, measure, and optimize email effectiveness
Improve brand recognition to drive users to act
You Have:

2-3+ years of experience in an email marketing department
A Degree in design, communications, marketing or related field
Logistics:

Start Date/Duration: Starting ASAP for a 6-Month contract and likely extension
Hours/Week: 20 Hours/Week
Onsite/Offsite: 100% Remote on roughly ET Hours
Laptop/Program Requirements: Client-Provided Laptop & Software
Team Structure: Reporting to the Senior Digital Campaign Analyst
Background Check: No
Salary/Rate: $30/Hour

APPLY HERE