by twochickswithasidehustle | Apr 22, 2023 | Uncategorized
Overview
Our ideal Live Chat Representative is a well-rounded individual with outstanding communication skills and a passion for excellence in customer service. Being comfortable within a fast-paced and growing environment such as ours is key, as is attention to detail and a sense of urgency. This role is mainly computer-based, managing multiple Live Chats (coming through our website) with the utmost of care and professionalism. This will entail answering any questions our site visitors may have and providing relevant information in accordance with approved scripts. The main objective is to connect our site visitors to our practice-based PLs who will then work on booking them for an in-person consultation. This position plays a key role in helping us convert online site visitors to actual patients.
***This is a NIGHT SHIFT opportunity. Must be available from 5pm-1am ET / 3pm-10pm PT (or timezones in between). Must be available for training during the day (9am-5pm local time) during the first 3-6 weeks before transitioning to night shift. Must be available to work on a Saturday or Sunday (huge plus if available on both weekend days)!
Responsibilities include but not limited to:
Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
Managing multiple chat-based conversations in real time while providing timely responses
Following our lead journey process as applicable
Focusing on quantity: responding effectively to 100% of live chats
Focusing on quality: having meaningful conversations with prospective patients, answering their questions and
Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals
Assisting with PL efforts for other practice locations as needed
Providing accurate information to including starting prices or other approved information
Qualifying leads
Assisting in any sales-related administrative tasks as needed or as assigned
Other ad hoc projects and tasks as assigned
Preferable Skills and Qualifications:
Must be available to work from 5pm-1pm ET / 3pm-10pm PT (or timezones in between)
Must be available for training from 9am-5pm local time
Must be available to work on a Saturday or Sunday (huge plus if available on both weekend days!)
At least 1 year of sales experience, preferably in inside sales and/or remote positions
Experience using a CRM tool, preferably Intercom or Salesforce
Typing speed of 60+ words per minute
Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate and timely responses
Proficiency in Microsoft Office and Google Suite
Bilingual preferred (English/Spanish)
Excellent verbal and written communication
Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations
Strong organizational and multitasking skills
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.
Company Perks & Benefits:
Free Health Benefits: 100% company-paid medical, dental, vision, basic life and AD&D benefits for individual employees
Retirement Plan (401K & Roth IRA)
Paid Time Off: Competitive paid Vacation and Sick Time plans as well as paid Company Holidays
Growth: Being part of a growing organization and all the opportunities that come with our growth. We’ve doubled in size over the last couple years and we’re proud to have promoted over 20% of our people throughout this time. And we are still growing with exciting new locations slated throughout the next year and beyond!
APPLY HERE
by twochickswithasidehustle | Apr 22, 2023 | Uncategorized
About the job Remote Online Chat Specialist (Entry Level)
Job Description
Our growing business is looking for skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.
The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client’s websites via (Online chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
This position is also a remote position in which you will be working from home.
Responsibilities
Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
Crete relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image.
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
This position is also a remote position in which you will be working from home
Qualifications
Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment
PC keyboarding and internet experience needed
Strong communication and interpersonal skills- including written and verbal
Upbeat positive attitude and professional demeanor
Articulate and well accustomed to a client-facing role
Ability to compose professional emails is a plus
Proficient written and verbal communication skills in English;
Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.
This position is also a remote position in which you will be working from home.
Additional Information
Company equity program
Medical, dental, life and vision insurance
Unlimited paid time off
Paid family leave
Short-term disability
401k plan
Reimbursement for education and professional development
Employee assistance program
APPLY HERE
by twochickswithasidehustle | Apr 21, 2023 | Uncategorized
Pathways Health and Community Support
Looking to do meaningful work helping others in the community as a HR Data Entry Specialist?
Pathways one of the largest national providers of accessible, outcome-based behavioral and mental health services, is in search of a compassionate, caring, growth-minded Employee Relations Specialist.
For your passion and dedication as an HR Data Entry Specialist, we offer paid training, career advancement opportunities, medical/dental/vision, PTO, paid holidays, and much, much more (read below)! We realize that your growth is paramount to our continued reputation of quality and service excellence, so we are ready to invest in YOU from day one!
About Your Role:
The HR Data Entry Specialist position is the primary Human Resources (HR) point of contact for all administrative tasks related to electronic employment records within the ADP Software System and Career Plug. Serves as the primary point of contact or subject matter expert for HRIS projects involving the development, implementation, and testing of systems modifications. Acts as a key administrative contributor, work and guidance to other team members is critical to goal achievement and team success. This position accepts ownership for provision of data and information support to Human Resources, Shared Services and Operational leadership. Ensures policy and regulatory compliance by providing reliable, accurate and timely employee data. Customers include employees, shared services teams, Operations partners and external partners. This is a remote opportunity, but must reside in the specified time zone.
- Supervises the Administrative function for a regional Human Resources hub including HRIS administration, background checks, personnel files, onboarding paperwork and other HR admin responsibilities
- Verifies completion and confirms proper approvals to process employee transactions such as new hires, performance reviews, transfers, terminations, exceptions to pay, promotions, demotions, status changes, retroactive calculations and payment authorizations/requests. Reviews input to ensure entries are correct and comply with policy. Troubleshoot and researches and resolves all issues related to employee pay.
- Partners with HR Director, HR Administrative Manager and other HR leaders to identify system improvements and enhancements; recommends and implement solutions
- Generates new and maintains existing employee records in Human Resources systems. Verifies records accuracy and reviews documentation to assure proper policy application and regulatory compliance related to maintenance of employee records.
- Verifies completion and confirms proper approvals to process employee transactions such as new hires, performance reviews, transfers, terminations, exceptions to pay, promotions, demotions, status changes, retroactive calculations and payment authorizations/requests. Reviews input to ensure entries are correct and comply with policy. Troubleshoot and researches and resolves all issues related to employee pay.
- Manages the Change Report Process for team. Audits data input into Human Resources systems, investigates and researches errors, and follows through with appropriate corrections to assure data accuracy
- Programs custom functions and documentation such as automated queries, filters, macros and reports
- Responsible for full supervisory functions including hiring, training, developing, coaching and mentoring, performance management and employee transition
- Performs all functions according to established policies, procedures, regulatory, contractual and accreditation requirements such as background checks.
- Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
- Maintains professional and technical knowledge by attending ADP and CareerPlug educational workshops and other job related development opportunities
- Perform other duties as assigned.
Does the Following Apply to You?
- Associate’s Degree or equivalent education and/or experience in human resources, accounting, or payroll
- Previous experience in roles where data accuracy and access were key responsibilities
- Exceptional Customer Service skills
- Ability to create and cultivate working relationships of all levels
- Strong computer skills with Microsoft Office suite (Excel, Word, Outlook) and prior experience with databases
- Strong analytical, problem solving, critical thinking, and organizational skills to evaluate options and implement solutions
- Supervisory and management skills
Language Skills
- Ability to read, analyze, and interpret complex documents. Ability to communicate effectively verbally and in writing with wide groups of directors. Ability to make effective presentations.
Reasoning Ability
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to exercise independent judgment for HRIS related decisions.
Leadership Skills
- Interpersonal skills and ability to interact and work with staff at all levels. Drive and ability to handle multiple tasks in a fast-paced environment
Perks of Working Full-Time With Pathways:
- 401 K Plan, Medical, Dental, Vision plans
- Paid Vacation days that increase with tenure after the first year!
- Separate Paid Sick leave that rolls over each year
- Paid Holidays
- Opportunities for advancement in our national company! As we grow, you grow with us!
- Employee Assistance Program
- Perks @ Pathways (student loan refinancing, pet insurance, Verizon wireless discount, movie, hotel, concert and sporting event discounts)
APPLY HERE
by twochickswithasidehustle | Apr 21, 2023 | Uncategorized
CareMetx
From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators.
POSITION SUMMARY:
Under the general supervision of the Supervisor and Manager, the Data Entry Specialist provides exemplary service to multiple clients including product manufacturers, physician, patients, and internal customers. Contributes to the profitability of CareMetx by ensuring personal productivity and efficient use of material resources.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Maintains effective systems to support the timely release of accurate information to diverse clients.
- Responsible for the intake of all programs specific correspondence including mail, inbound faxed documents.
- Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement case advocate, reimbursement specialist and/or management team.
- Responsible for payer research and territory assignment management.
- May assist with inbound call volume as received.
- Distributes reports daily disseminating information to appropriate distribution vendors reimbursement case advocate, reimbursement specialist and/or management team.
- Maintains and promotes a positive and professional working relationship with associates and management.
- Complies with all appropriate program policies and procedures.
- Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action.
- Typically receives little instruction on day-to-day work, general instructions on new assignments.
- Perform related duties as assigned.
Requirements
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Previous 1+ years of professional work experience in a customer service or healthcare environment.
MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:
- Ability to communicate effectively both orally and in writing.
- Strong computer application skills.
- Strong interpersonal skills, team player.
- Strong organizational and time management skills.
- Strong attention to detail.
- Adaptable and flexible to new situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit.
- The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Schedule
- Must be flexible on schedule and hours
- Overtime may be required from time to time
- Must be willing to work weekends if required to meet company demands
CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
APPLY HERE
by twochickswithasidehustle | Apr 21, 2023 | Uncategorized
Level Agency
Description
Are you a driven, detail-oriented professional with a passion for problem-solving and collaboration? At Level, we are seeking an exceptional Administrative Coordinator to join our diverse team and make a significant impact on our growth. In this integral role, you will report to the COO and President, work closely with agency leaders, and be immersed in our vibrant community of innovative, creative, and dedicated marketers. Together, we will shape our success and bring our agency’s vision to life.
As Administrative Coordinator, you will be at the core of our organization, supporting critical projects and communication streams. You will have the opportunity to collaborate with agency leaders and a dynamic team of marketing professionals, assuming responsibility for vital tasks and contributing to strategic decision-making.
The salary range for this position is $40K – $65K.
Essential Functions:
- Provide administrative support for a team of up to 7
- Manage and maintain calendars, including coordinating and scheduling internal and external meetings
- Ensure clear and efficient communication and light project management
- Attend meetings and/or listen to recordings to capture next steps, action items, and key insights
- Conduct research, analysis, and summaries on various topics and ideas
- Assist with travel booking, coordination, and expense reporting
- Handle confidential information with discretion
- Manage expenses and create expense reports
- Organize and maintain files and documents in a systematic and accessible manner
- Effectively collaborate with other members of the agency staff
Competencies:
- Exceptional organizational and time management skills
- Strong written and verbal communication abilities
- Proficiency in both Mac and PC environments; quick learner of new technology
- Experience with personal knowledge management (PKM) systems a plus
- Ability to work independently and take initiative
- Honesty, trustworthiness, and a positive growth mindset
Education and Experience Requirements:
- Previous experience as an Administrative Coordinator, Assistant, or in a similar role is preferred, but not required.
Physical Demands and Work Environment:
- This position is fully remote, though candidates in the greater Pittsburgh metro area are preferred as a larger portion of our staff is in the area.
Business hours of 9 AM – 5 PM ET.
Key Benefits:
- Strong professional development opportunity in a key agency role
- Performance reviews every six months
- 401k plan with a 3% employer contribution
- 11 annual paid holidays
- 15 PTO days + 1 additional pay per year of service
- Summer Fridays
- Great medical benefits including vision and dental
- 20 Days of Paid Parental leave benefit after one year of full-time services
- Employee appreciation programs
- Named #33 of top 50 agencies to work for in the US by Fortune
Level is an equal-opportunity employer committed to fostering an inclusive, diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
APPLY HERE
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