by twochickswithasidehustle | May 3, 2023 | Uncategorized
DeVry University strives to close our society’s opportunity gap by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.
When you apply for a DeVry University career, you become part of an institution that dates back to 1931. Our colleagues are passionate about higher education and shaping the future of today’s learners.
Opportunity:
The primary purpose of this position is to service online chat-generated requests from prospective students, current students, and handle any general chat questions regarding admissions, student services, student finance, academics, or registrar services, based on the information available in the DeVry University catalog.Route chats that require additional expertise to the appropriate resource promptly and efficiently.
Responsibilities:
• Online chat advisor handles chat conversations with prospective students, answering front-line admissions questions, providing pertinent and responsive feedback while representing all client partners’ unique brands and business needs.
• Handles any general chat inquiries regardless of modality online or onsite to provide specific answers or provide appropriate routing to correct department personnel throughout the University (Included but not limited to Admissions and Student Central)
• Routes detailed chat inquiries to appropriate department personnel with special consideration for Student Finance questions to ensure best-in-class student service.
• Handles chat conversations with continuing students, answering general student questions regarding registration, academics, classes, and University catalog material, providing pertinent and responsive feedback.
• Dispositioning inquires in SFDC.
• Generating and documenting qualified inquiries and reassign to appropriate recipients.
Must be able to work either of the following 40-hour schedules (Flexibility to work either schedule is preferred):
- 12:00pm to 8:00pm Tuesday through Friday and 9:00am to 6:00pm Saturday
12:00pm to 8:00pm Monday through Thursday and 9:00am to 6:00pm Sunday
Qualifications:
• Bachelor’s preferred, not required.
• 1-2 years admissions, student services experience with familiarity with institution catalog.
• Subject matter expert in front-line admissions policies.
• Ability to multi-task several online chats at the same time, and typing skills.
• Ability to communicate in a concise and friendly manner via non-verbal sources.
DeVry University offers competitive wages and benefit options, including:
- 401(k) and Roth Plan w/match
- Medical, Dental and Vision Coverage
- Health Advocacy Service
- Family and Domestic Partner Coverage
- Tax Savings Account (FSA and HSA)
- Short-Term/Long-Term Disability Coverage
- Life, Accident, AD&D, Critical Illness Insurance
- Fertility Coverage
- Wellness Programs
- Volunteer Time Off
- Remote and Flex Work Options
- Technology Stipend
- Paid Tuition Program
- Auto/Homeowners, Pet and Legal Insurance
- Exclusive Discount Programs
- Adoption Assistance
- Career Development Programs
- Mental Health Care Programs
- Paid Parental Leave
- Family Care Services
APPLY HERE
by twochickswithasidehustle | May 3, 2023 | Uncategorized
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
This position is full-time (40 hours/week) Monday – Friday. Employees are required to work the schedule during our normal business hours of 8:00am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Provide expertise or general support in reviewing, researching, investigating, negotiating and resolving all types of appeals and grievances.
Communicate with appropriate parties issues, implications and decisions.
Analyze and identify trends for appeals and grievances, including senior level positions with education/certification/licensure other than an RN, such as BSW, MSW, DDS, Chiropractor, Physical Therapist, etc.
Triage for appeal case set-up via fax and email
Moderate work experience within own function.
Some work is completed without established procedures.
Basic tasks are completed without review by others.
Supervision/guidance is required for higher-level tasks.
High volume production-based role with defined metrics
Additional projects as required
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
1+ years of experience working with Microsoft Teams (chat, calendar, meetings, file storage, data entry), Microsoft Word (creating, editing saving documents, converting to PDF and editing within PDF) and Microsoft Excel (filtering, sorting, editing and entering data into spreadsheets)
1+ years of data entry experience
Experience with Appeals and Grievances
Ability to work Monday through Friday; 8:00 AM – 5:00 PM Central Standard Time no matter what time zone you are in. It may be necessary, given the business need, to work occasional overtime
Preferred Qualifications:
1+ years of Healthcare Claims experience
1+ years of Customer Service experience in a Call Center environment
Experience with utilization review
Experience working in a telecommute/Virtual environment
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
California, Colorado, Connecticut, Nevada, Washington or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $16.00 – $31.44.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
APPLY HERE
by twochickswithasidehustle | May 3, 2023 | Uncategorized
ABOUT FANDUEL GROUP
There are more ways to win, here at FanDuel. We’re willing to bet on it.
THE ROSTER…
At FanDuel Group, we give fans a new and innovative way to interact with their favorite games, sports, and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creative professionals to cutting-edge technology innovators, FanDuel offers a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.
WHO WE ARE…
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.
FanDuel Group has a presence across all 50 states with approximately 17 million customers and nearly 30 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland.
Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer OTT platforms.
FanDuel Group is a subsidiary of Flutter Entertainment plc, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.
THE POSITION:
Our roster has an opening with your name on it
The Workforce Management Coordinator will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams.
THE GAME PLAN:
Everyone on our team has a part to play
Intraday real time monitoring of service levels for all queues at all sites
Real time monitoring of agent’s performance from all teams at all sites
Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
Communicate and call out changes to incoming contact patterns to operations and the broader WFM team
Have a real time communication with the WFM team and operations when call outs or changes need to be done
Update and send reports related to the performance for all teams
Build and maintain strong relationships with key stakeholders from all teams to ensure shared objectives are met
Review and process vacation time off and overtime requests in real-time
Handle various contacts types including Chat, Email, Inbound and Outbound voice calls with our Customers
Maintain composure in critical situations and communicate clearly with both internal and external stakeholders
Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolutions
Provide assistance to the WFM team as needed
THE STATS:
What we’re looking for in our next teammate
Minimum of 1 year of experience in a contact center environment
Minimum of 1 year of previous experience in a Workforce Management role as a Real Time Analyst preferred
Prior experience working with a WFM software solution
Functional knowledge of Agyle Time or similar call management system(s)
Proven experience with Aspect or other WFM platform
Intermediate level proficiency in Excel
Demonstrates high degree of ability to analyze data and use the data to drive decision making and implement effective resolutions
Proven strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment
Functional knowledge of Call Center agent workflow/routing (skilling and leveling) preferred
Ability to work nontraditional work hours if needed
PLAYER CONTRACT:
We treat our team right
From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
An exciting and fun environment committed to driving real growth
Opportunities to build really cool products that fans love
Mentorship and professional development resources to help you refine your game
Flexible vacation allowance to let you refuel
Hall of Fame benefit programs and platforms
APPLY HERE
by twochickswithasidehustle | May 3, 2023 | Uncategorized
Staples is business to business. You’re what binds us together.
Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.
What you’ll be doing:
- Maintain SLA for review orders that stop due to exceeding credit limit.
- Maintain SLA for Kana email boxes.
- Identify potential fraudulent orders and escalate to Credit leadership as quickly as possible to mitigate loss.
- Collaborate with Customer Success Consultants and Sales to identify risk challenges and minimize exposure to Staples as appropriate while still providing the best possible focus toward continuation of service to our customers.
- Utilize both internal and third-party financial data to gather information for the purpose of risk analysis.
- Utilize cross functional tools to mitigate unnecessary exposure.
What you bring to the table:
- Microsoft Office Suite – Basic.
- Excellent communication skills.
- Ability to exemplify the concept of highly responsive and world class service.
Qualifications :
What’s needed- Basic Qualifications:
- High School diploma or GED.
- 2+ years of related work experience.
- 1+ year experience using 3rd party reporting agencies to accumulate and analyze credit data.
What’s needed- Preferred Qualifications:
- Associate degree in Accounting or other Business related discipline.
- Advanced Microsoft Office Skills
- 2+ Years’ Experience
- Ability to read and analyze financial statements.
- Call Center/High Volume Distribution Operation
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
Interested in joining the team? Check out our perks and benefits !
APPLY HERE
by twochickswithasidehustle | May 3, 2023 | Uncategorized
Position Overview
Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position with Autopilot Recruiting.
Responsibilities
Maintain a strong work ethic with a total commitment to success each and every day.
As a Team Member, you will receive:
Paid time off
Flexible hours
Company cell phone
Growth potential/Opportunity for advancement
Requirements
Excellent interpersonal skills
Excellent communication skills – written, verbal and listening
Organizational skills
Self-motivated
Detail-oriented
Proactive in problem solving
Able to learn computer functions
Compensation: $26,000.00 – $32,000.00 per year
APPLY HERE
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