by twochickswithasidehustle | May 8, 2023 | Uncategorized
About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. With more than 30+ billion digitized global historical records, 125+ million family trees, and 22+ million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives.
We are committed to our location flexible work approach, allowing you to work from where you want — in an office or from home or a hybrid of both (subject to location restrictions and roles that are required to be in the office). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.
Together, we work every day to foster a work environment that’s inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.
Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.
Ancestry is looking for a Chatbot Manager to join our remote Member Services Strategy & Analytics team headquartered in Lehi, UT. The Chatbot Manager will manage our Chatbot Specialist and will be responsible for conversational and workflow design that meet our digital engagement vision and our requirements. We ask that you have chatbot, language and conversation-specific design skills to create a helpful and engaging online personality using a conversational AI platform.
What you will do…
- Manage the performance of one Chatbot Specialist
- Collaborate with business sponsor, project manager, domain SMEs, business analysts, data scientists, NLP modelers to understand conversational AI use cases and requirements to guide conversational excellence
- Manage projects and collaborate with developers and other technical resources to implement self-service conversational AI solutions
- Identify intents applying data analysis
- Document and be responsible for an engaging conversational experience, including
- Conversational flow, persona, tone of voice, error handling, help, chatbot responses, escalation to live agent
- Use case workflow design
- Channel and modality design
- Provide input to test plans and conduct early testing
- Resolve conversational design issues
- Review data analytics with operational and data analytics team to identify areas of improvement
- Build conversational workflows using available content, and help design non-existing content
- Work with the natural language processing (NLP) owner on improving user experience
Who you are…
- 3+ years of experience in AI, chatbot strategy, conversation design and optimization experience with chatbot containment improvements
- Some knowledge of product design, UX design, or UI/Visual design
- Working knowledge of conversational AI platforms, such as Solvvy or Salesforce Live Agent
- Understanding of natural language processing (NLP)
As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base salary range for this position: $62,000 – $100,000 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process.
APPLY HERE
by twochickswithasidehustle | May 8, 2023 | Uncategorized
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Responsible for processing all incoming medical and/or dental service documentation according to contract requirements and customer specifications.
Receive and thoroughly review documentation for errors, identify missing components and complete data entry.
Ensure program policies and customer designated guidelines are adhered to while processing the documentation under time-sensitive deadlines.
Receive service documentation, scan, enter data and attach to orders.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
1+ years of clerical experience
1+ years of data entry/data control experience
Experience with Microsoft Word (create and edit documents), Microsoft Excel (creating and editing spreadsheets), Microsoft Outlook (creating and storing email communication)
Preferred Qualifications:
Associate’s Degree (or higher)
Data entry and customer service experience
Must be able to recognize inconsistencies in data
Experience with medical or dental documentation and terminology
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
California, Colorado, Connecticut, Nevada, Washington or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $16.00 – $27.31.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
APPLY HERE
by twochickswithasidehustle | May 8, 2023 | Uncategorized
Overview
The Records Retrieval Agent represents the clientele of Cotiviti in requesting and obtaining medical records from healthcare providers.
Payrate: $14.50/hr
Responsibilities
Remotely retrieve records through providers’ medical record systems electronically
Prepare and transmit records through standard processing procedures
Ensure that job processes are working appropriately and troubleshoot errors when required, providing steady feedback to EMR Coordinator and Retrieval leadership on potential improvements to the EMR retrieval process; while maintaining adequate production and quality levels through tracked metrics. Participates in training sessions with Provider representatives
Completes all responsibilities as outlined on annual Performance Plan.
Completes all special projects and other duties as assigned.
Must be able to perform duties with or without reasonable accommodation.
Qualifications
High School diploma, GED, or equivalent work experience
Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
Demonstrated ability to give close attention to details, including planning, executing, and follow up procedures
Must be able to work well in a team environment
Demonstrated understanding of HIPAA regulations preferred
Typing speed of 30 words per minute (wpm) with 90% accuracy
Basic computer navigational skills
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Cotiviti is an equal employment opportunity employer. Cotiviti recruits, hires and promotes individuals based on their qualifications for a specific job. Cotiviti values its diverse workforce and its selection of employees is made without regard to race, color, creed, sex, age, religion, pregnancy, childbirth or pregnancy-related conditions, national origin, sexual orientation, marital status, genetic carrier status, military service, veteran status, disability, or any other category of class protected by federal, state or local laws. All employment decisions and personnel actions, such as hiring, promotion, compensation, benefits, and termination, are and will continue to be administered in accordance with, and to further the principle of, equal employment opportunity.
Pay Transparency Nondiscrimination Provision
Cotiviti will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
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by twochickswithasidehustle | May 8, 2023 | Uncategorized
remote typeRemotelocationsUnited States Work at Hometime typeFull timeposted onPosted 3 Days Agojob requisition id23009465
Job Summary: The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team and provide online customer service through a live chat support system. The Online Chat Representative represents the company, and our people make all the difference in our success.
About Cigna: Let us tell you a little more. We’re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too. That’s why when you work with us, you can count on a different kind of career – you’ll make a difference, learn a ton, and share in changing the way people think about healthcare.
What You’ll Do
- Respond to multiple inbound chats; Communicate information and answer members’ questions about medical claims, benefits, eligibility, and troubleshooting customers’ ‘My Cigna’ portals
- Handle chats back-to-back while toggling through several applications on multiple screens
- Active listening and remaining customer-focused to meet tailored needs, providing positive outcomes for our member’s well-being
- Available to attend 100% training (13 weeks) and the first 90 days of employment
- Identify customer needs and determine appropriate actions for resolution
- Strive to meet defined metrics for productivity, quality, and customer experience
- Work in a highly customer-focused metrics-driven environment, which supports quality of service and compliances through policies & procedures
What You Need to Do the Job:
- High School diploma or equivalent
- 1 year of customer service experience is required
- Must have a minimum internet speed of 10 Mbps download and 5mbps upload (No satellite internet is allowed)
- A dedicated workspace with no distractions is required
- Intermediate proficiency in Microsoft Outlook
- Strong organizational skills and written and verbal communication skills
- Empathetic and patient while supporting customers varying needs
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
Please note that after you successfully complete your application you will be required to take an assessment for this position. You will receive an email that will be sent to you with instructions on how to complete this. You will not be considered for the position if you have not completed the assessment.
This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to enter a Cigna facility.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 – 22 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
APPLY HERE
by twochickswithasidehustle | May 5, 2023 | Uncategorized
ABOUT THE ROLE
The Credit Representative analyzes credit data to estimate the degree of risk involved in extending credit to domestic and international companies. The Credit Representative reports to the Credit Manager, and interacts extensively with customers, sales, customer service, accounting and logistics personnel.
YOUR DAILY IMPACT AT PRECOR
Daily management of assigned portfolio .
- Responsible for the collection of portfolio assigned.
- Manage order hold queue throughout the day, ensuring timely approval of new orders. Interface with stakeholders on the status of aged orders on credit hold. Contact customers over the credit limit or past due for payment.
- Monitor all assigned accounts, contact customers with past due accounts on a bi-weekly basis, interface with stakeholders consistently on the status of delayed installations, missing documentation, and stagnant orders
- Work closely with Credit Manager and Sales Department on any accounts which do not pay timely, making every effort to minimize bad debt write offs while utilizing appropriate measures (held orders, escalating verbal and written communications, outside collection agencies, legal counsel, etc.) as needed.
- During communications with customers, strive to increase customer understanding of Precor policies (payment terms, returns, credit, warranty, freight, etc.)
- Manage disputed invoices and sales tax errors and work with appropriate departments to resolve discrepancies.
- Send statements and invoice copies to customers, as requested.
- Assist with running credit card payments, posting cash, and collections of pre-paid orders, as needed.
- Work with customers to reconcile accounts receivable in the assigned portfolio.
New account and existing account credit line reviews
- Perform individually, or collaborate with Credit Manager in various areas, including:
- Review credit applications, ensure completeness, request additional information as required.
- Analyze standard business and personal credit reports, request banking and vendor references, review financial statements and all other applicable credit sources to determine creditworthiness.
- Prepare analysis and recommendations for increases and decreases of credit lines exceeding authority levels to management.
- Submit recommended credit limit requests to management and communicate approvals in a timely manner to necessary parties, following ECOA standards.
Miscellaneous
- Assist with department reporting, including weekly A/R metrics and cash forecasting
- Assist with entire portfolio account reconciliations, as assigned.
- Investigate and resolve issues, including follow-up activities such as reconciliation of payment disputes, chargebacks, discounts, credit adjustments, write-offs, and refunds.
- Assist Sales and Customer Service personnel in the problem resolution process as it relates to credit, collections, and disputes.
- Maintain database of customer credit histories.
- Assist with credit card payments, posting cash, and collections of pre-paid orders, as needed.
- Manage PO and invoicing requirements through customer portals, as needed.
- Performs other duties as assigned
YOU BRING TO PRECOR
- 3-5 years of commercial credit, collections, and accounts receivable experience in a manufacturing or sales environment, with an emphasis on financial statement and credit analysis review
- Technical agility: system process improvement, always looking for a better way
- Intermediate Excel skills
- SAP experience preferred
WORKING ENVIRONMENT
- Hybrid, potential for remote.
PHYSICAL REQUIREMENTS
- Light physical effort in an office environment.
- Moderate computer use / data entry
- Must be able to lift up to 40 lbs.
Base Salary: $63,750.00 to $86,250.00
APPLY HERE
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