remote typeRemotelocationsUnited States Work at Hometime typeFull timeposted onPosted 3 Days Agojob requisition id23009465
Job Summary: The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team and provide online customer service through a live chat support system. The Online Chat Representative represents the company, and our people make all the difference in our success.
About Cigna: Let us tell you a little more. We’re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too. That’s why when you work with us, you can count on a different kind of career – you’ll make a difference, learn a ton, and share in changing the way people think about healthcare.
What You’ll Do
- Respond to multiple inbound chats; Communicate information and answer members’ questions about medical claims, benefits, eligibility, and troubleshooting customers’ ‘My Cigna’ portals
- Handle chats back-to-back while toggling through several applications on multiple screens
- Active listening and remaining customer-focused to meet tailored needs, providing positive outcomes for our member’s well-being
- Available to attend 100% training (13 weeks) and the first 90 days of employment
- Identify customer needs and determine appropriate actions for resolution
- Strive to meet defined metrics for productivity, quality, and customer experience
- Work in a highly customer-focused metrics-driven environment, which supports quality of service and compliances through policies & procedures
What You Need to Do the Job:
- High School diploma or equivalent
- 1 year of customer service experience is required
- Must have a minimum internet speed of 10 Mbps download and 5mbps upload (No satellite internet is allowed)
- A dedicated workspace with no distractions is required
- Intermediate proficiency in Microsoft Outlook
- Strong organizational skills and written and verbal communication skills
- Empathetic and patient while supporting customers varying needs
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
Please note that after you successfully complete your application you will be required to take an assessment for this position. You will receive an email that will be sent to you with instructions on how to complete this. You will not be considered for the position if you have not completed the assessment.
This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to enter a Cigna facility.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 – 22 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.