by twochickswithasidehustle | Apr 28, 2023 | Uncategorized
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Contribute to T-Mobile success by ensuring an outstanding Customer Experience. Utilizes expertise and leadership skills to direct team members and to resolve issues to ensure requirements are met. Communicates with end-users to provide timely and accurate information and status updates. Help streamline operations when customers have service impacting challenges that need specialized support to enhance the overall customer experience for assigned strategic business customers. Collaborates effectively with cross-functional business and technology development teams to solve problems and ensure customers have the best business solutions.
- Monitor progress toward resolution of customer problems. Initiates measures to maintain progress toward resolution of impairment/outages such as ticket tracking, resource assignment, escalations, engaging higher tier engineers and scheduling meetings/conference calls if required. Review reporting data to identify performance trends and opportunities. Facilitate quality and customer satisfaction goals to ensure customer retention and uphold the T-Mobile brand by providing real time support.
- Analyze process flow and application of tools to identify and implement improvements that promote a painless customer experience.
- Ability to effectively acquire the right resources to apply toward resolution of sensitive or chronic troubles. Minimize and contain escalations by demonstrating helpful customer interactions and follow-up skills.
- Provide timely feedback to the management team on customer trends, issues and needs
- Education:
- High School Diploma/GED (Required)
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- Work Experience:
- 2-4 years Managing Technical Porjects ()
- Less than 2 years Reporting Experience ()
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- Knowledge, Skills and Abilities:
- Business Planning Effective matrix management skills to influence/escalate for commitments when engaging fix actions. (Required)
- Task Management Strong multi-tasking skills as well as prioritization of activities to resolve several customer emergencies at the same time. (Required)
- Product Knowledge Solid understanding of customer technologies and all Sprint products and services in order to understand and meet customer requirements. Extensive knowledge of T-Mobile products and services for effective customer management. (Required)
- Root Cause Analysis Ability to interpret service performance for root cause analysis and corrective action. (Required)
- Business Strategy Knowledge of wireless and wireline business preferred (Preferred)
- Communication Demonstrates strong business writing techniques and presentation skills on multiple levels including Customer, Vendor, and Executive.. (Required)
- MS Office Suite Proficient in MS Office – specifically Excel, Word, Power Point, Visio (Required)
- Presentations Ability to present information to all levels of management up to and including the Executive level for both internal and external customers (Required)
Licenses and Certifications:
At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
California Pay Range: $72,800- $98,500
The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/
California Pay Range : $72,800.00 – $98,500.00
APPLY HERE
by twochickswithasidehustle | Apr 28, 2023 | Uncategorized
Job Description
Job ID#:
53058
Job Category:
Customer Service
Position Type:
Full Time
Duration:
Long Term
Positions Available:
2
Details:
Listed salary ranges may vary based on experience, qualifications, and local market.
Experience with Microsoft Office especially Excel and Word.
Able to follow written and spoken instructions.
Minimum of 50-60 wpm.
Ability to accurately enter information into a computer, accessing information from a computer, and verifying information on a screen.
Additional Note:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Requirements
Details:
Bachelor’s degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Advanced organizational skills
Must consistently meet or exceed required performance criteria.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Attention to detail to ensure accuracy
Good time management skills
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system, a strong advantage.
Must be willing to work in different shifts.
Fresh graduates are encouraged to apply.
Pay Range:
Based on Experience
APPLY HERE
by twochickswithasidehustle | Apr 28, 2023 | Uncategorized
Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers!
Job Description
Cash App knows that great customer support is provided by both people and products. We are seeking a highly motivated and resourceful individual dedicated to providing world-class support by exceeding expectations through each interaction with Cash App customers.
In this role, you will work with customers to assist them through challenging risk experiences, a critical moment for Cash App and our customers. You will educate customers on risk issues and actions centered around Cash App transactions with a primary focus on high-risk transactions. You will be empowered to assist customers by leveraging strong de-escalation skills and leaning on high-performing team members to ensure correct decisions are made and our customers feel supported.
Risk Operations services Cash App and its customers from onboarding, through real-time transaction monitoring, to dispute processing and also maintain internal and external relationships with key service providers.
Main Workflows
Researching and filing Card Disputes
Challenging Peer to Peer Disputes
Reconciliation of Card Disputes
Fraudulent ACH research and filing
Responding via email to all customer dispute inquiries
Measuring Success
Expectations of 50-60 Customer Cases resolved a day
Cases addressed within 10 business day SLA for all queues
Maintaining all cases to be challenged are 3 days out or more
Weekly Quality Assurance maintaining or exceeding 90%
Essential Functions & Responsibilities:
Assist Cash App customers and internal partner teams with risk related inquiries, including customer on-boarding, account reviews, fraudulent and other high-risk activity, account takeovers, and disputes
Conduct customer due diligence (CDD) and enhanced due diligence (EDD) to ensure authenticity, completeness, and accuracy of information and documentation provided by customer
General knowledge of banking and alternative payment channel operating rules
Investigate dispute claims and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions
Understand charge-offs involving fraudulent activity and provide resolution to prevent future cases
Investigate fraud notifications to protect the institution from high-risk activity related losses and improve customer experience
Collaborate and escalate complex cases with team members for guidance/assistance as appropriate
Respond promptly and exercise exceptional communication skills in an effort to optimize each contact
Effectively manage cases and communication using Salesforce Service Cloud
Utilize strong de-escalation skills to assist customers in need
Meet or exceed established service level agreements and guidelines
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Understand bank operations, industry trends & best practices, and the rules and regulations that drive the fintech industry
Qualifications
Financial services or banking industry experience
The ability to quickly adapt to new situations and thrive in a fast-paced environment
Superb attention to detail
Excellent time-management skills
A desire for self-improvement of skills through direct leadership and peer feedback
A passion for engaging with Cash App customers and being a Voice of the Customer
Strong analytical, organizational, written and verbal communication skills
Must be flexible with schedule and have the ability to work non-traditional shifts, including evenings and weekends, as well as some holidays based on business needs.
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on the candidate’s work location and may be may be modified in the future.
Zone A: USD $32.55
Zone B: USD $30.25
Zone C: USD $26.35
Zone D: USD $24.40
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:
Healthcare coverage
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off
Learning and Development resources
Paid Life insurance, AD&D. and disability benefits
Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
APPLY HERE
by twochickswithasidehustle | Apr 28, 2023 | Uncategorized
We’re Cruise, a self-driving service designed for the cities we love.
We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.
Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.
Cruise is seeking an experienced and passionate Documentation Specialist with a proven track record of managing high quality and easy to use documentation for our Remote Assistance operations team.
This role will be pivotal to our success as Cruise rapidly scales commercialization across Ride hail & Delivery service. This position reports to the Staff Quality Manager for Remote Assistance.
Key deliverables:
Create and manage a Knowledge Base for our Remote Assistance Operations team that includes a variety of formats, such as bulletins, newsletters, job instructions, videos, infographics, and more.
Create a strategy for keeping our documentation up to date in a fast paced, always changing environment
Collaborate with internal partners to identify content opportunities, gather input, and ensure accuracy and consistency in messaging.
Manage external content vendors, such as freelance writers, graphic designers, and video producers, to ensure timely delivery of high-quality content.
Monitor and analyze content performance metrics to continually optimize our content strategy and improve ROI.
Stay up-to-date on industry trends and best practices to ensure our content remains relevant and effective.
What you bring:
3+ years of experience in content creation, management, training, and or strategy development.
Strong writing and editing skills
Ability to work independently and manage multiple projects simultaneously.
Excellent communication, collaboration, and project management skills.
A strong understanding of operational best practices.
The ability to use data to make decisions and a strong sense of ownership in team performance.
Dedication to work through dynamic situations and the ability to keep calm and perform well under pressure.
High attention to detail and strong execution skills.
Comfortable and experienced with software technology, including Google Suite, Confluence and JIRA.
Strong ability to work and collaborate with a variety of stakeholders and user groups.
The salary range for this position is $32.00 – 34.00/hr. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.
WHY CRUISE?
OUR BENEFITS ARE HERE TO SUPPORT THE WHOLE YOU:
Competitive salary and benefits
401(k) Cruise matching program
Medical / dental / vision, AD+D and Life
One Medical membership
Subsidized mental health benefits
Flexible vacation and company paid holidays
Healthy meals and snacks provided for non-remote employees
Paid parental, jury duty, bereavement, family care, and medical leave
Fertility Benefits
Dependent Care Flexible Spending Account, subsidized by Cruise
Flexible Spending Account
Monthly wellness stipend
Pre-tax Commuter Benefit Plan for non-remote employees
APPLY HERE
by twochickswithasidehustle | Apr 28, 2023 | Uncategorized
Job Details
Description
DATA ENTRY OPERATOR This position is currently Work-from-Home; however, you must reside in the state of OH
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 50th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Data Entry Operator is responsible for processing child support payments in the SDU (State Disbursement Unit) system in accordance with Standard Operating Procedures. In addition, the Data Entry Operator will be responsible for other duties as assigned.
Required Skills:
Must maintain a general understanding of policies and procedures
Possess strong interpersonal skills using tact, patience, and courtesy
Maintain the ability to collect, research, organize and analyze data
Possess the ability to work as a team member, but also independently at times with limited direction
Successful at working in a fast-paced environment
Maintain flexibility and/or the ability to work overtime as needed to meet stringent schedules and timelines
Required Experience:
High School Diploma or equivalent required
At least one year of prior experience in the areas of data entry or another related field. Will accept equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties assigned
Must be proficient in data entry skills including keyboard, mouse, 10-key pad
Basic knowledge of Microsoft Office
The schedule begins at 4AM! We are currently offering a full-time schedule, but willing to create a part-time schedule for the right candidate!
We offer a fantastic benefits package, competitive pay, paid time off/holiday pay, and so much more!
This position is currently Work-from-Home; however, you must reside in the state of OH
APPLY HERE
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