Documentation Specialist

We’re Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

Cruise is seeking an experienced and passionate Documentation Specialist with a proven track record of managing high quality and easy to use documentation for our Remote Assistance operations team.

This role will be pivotal to our success as Cruise rapidly scales commercialization across Ride hail & Delivery service. This position reports to the Staff Quality Manager for Remote Assistance.

Key deliverables:

Create and manage a Knowledge Base for our Remote Assistance Operations team that includes a variety of formats, such as bulletins, newsletters, job instructions, videos, infographics, and more.

Create a strategy for keeping our documentation up to date in a fast paced, always changing environment

Collaborate with internal partners to identify content opportunities, gather input, and ensure accuracy and consistency in messaging.

Manage external content vendors, such as freelance writers, graphic designers, and video producers, to ensure timely delivery of high-quality content.

Monitor and analyze content performance metrics to continually optimize our content strategy and improve ROI.

Stay up-to-date on industry trends and best practices to ensure our content remains relevant and effective.

What you bring:

3+ years of experience in content creation, management, training, and or strategy development.

Strong writing and editing skills

Ability to work independently and manage multiple projects simultaneously.

Excellent communication, collaboration, and project management skills.

A strong understanding of operational best practices.

The ability to use data to make decisions and a strong sense of ownership in team performance.

Dedication to work through dynamic situations and the ability to keep calm and perform well under pressure.

High attention to detail and strong execution skills.

Comfortable and experienced with software technology, including Google Suite, Confluence and JIRA.

Strong ability to work and collaborate with a variety of stakeholders and user groups.

The salary range for this position is $32.00 – 34.00/hr. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Competitive salary and benefits
401(k) Cruise matching program
Medical / dental / vision, AD+D and Life
One Medical membership
Subsidized mental health benefits
Flexible vacation and company paid holidays
Healthy meals and snacks provided for non-remote employees
Paid parental, jury duty, bereavement, family care, and medical leave
Fertility Benefits
Dependent Care Flexible Spending Account, subsidized by Cruise
Flexible Spending Account
Monthly wellness stipend
Pre-tax Commuter Benefit Plan for non-remote employees