by twochickswithasidehustle | May 8, 2023 | Uncategorized
About the team & opportunity
What’s so great about working on Calendly’s Customer Experience team?
We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day.
A day in the life of a Community Manager at Calendly
Our Customer Success Programs team prides ourselves on driving customer retention and value by continuously building and iterating on self-serve success programs that help customers achieve their intended success with Calendly. We’re looking for a Community Manager to help us build our community program to support our users’ needs, company goals, and help us scale our service as we continue to grow. The ideal candidate has helped build and scale a community program at a high-growth company, is operationally minded to lead our community platform and program, and is passionate about creating personal connections with and between our community members.
If you’re an experienced community builder that is excited at the opportunity to build a new community program from the ground up, then we’d love to talk to you!
On a typical day, you will be working on:
Build and deliver the community strategy, roadmap, and success metrics.
Moderate, listen and engage regularly with our community members, providing them with any support and resources they need.
Constantly gather and prioritize feedback from the community and bring those insights to the appropriate internal teams, including bringing community ideas and product requests into our product feedback and roadmap process.
Find opportunities to strengthen our relationships with power users of our community.
Work with the Support, Marketing, and Product teams on our community content, moderation, and recognition strategy and execution.
Work cross functionally with marketing to integrate our community programming into our overall GTM motion and establish community as a key channel for all Calendly teams to connect with and learn from our most engaged customers.
Define, measure, analyze, update and track community performance metrics, providing timely, regular reporting throughout the company.
Manage all internal and external community documentation, guidelines, code of conduct, and processes.
What do we need from you?
7+ years in Community Management with experience building and scaling community programs
A strong internal and external communicator and writer
A passion for customer advocacy and see the opportunity in infusing it throughout all teams in an organization
A love for connecting directly with passionate and vocal community members. Must be experienced in building those relationships and comfortable having hard conversations when needed
Experience collaborating and navigating cross departmental functions including Support, Customer Success, Marketing, and Product
Ability to manage and incrementally improve a community experience through understanding technical platform capabilities and developing a release schedule and roadmap
A strategic problem solver with the ability to keep multiple initiatives organized and an eagerness to take on any task when needed
Expertise working with various online community platforms and tools
Experience working at a high-growth company with flexibility to adapt when priorities change
Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
Our Hiring Process:
Typically, individuals will participate in the following interview process. However, there may be slight nuances given the role and or department we are hiring for. Please keep in mind that individuals can be declined from the position at any stage of the process.
Qualified individuals will be invited to schedule a phone interview with a member of our recruiting team. This is a great time to ask any initial questions you have about the company or the role.
Next, we’ll put you in direct contact with your potential manager. You’ll get a chance to learn even more about life at Calendly, the responsibilities within your role, and the qualities needed to succeed here.
Then, you will perform an interview exercise, where you can highlight your skills.
Next, or in parallel, you’ll meet with your potential team members.
Finally, we connect with those you’ve worked with before, to learn more about the impact you can make, the value you bring, and the best way to set you up for success at Calendly.
APPLY HERE
by twochickswithasidehustle | May 8, 2023 | Uncategorized
Overview
ExamWorks is looking for an organized, detail-oriented and highly motivated candidate to join our team as a * Remote* Records Coordinator (internally known as Document Management Technician).
The Records Coordinator is responsible for tracking, gathering and preparing examinee charts for use. This position sorts records, creates cover letters, updates client lists and maintains efficient document storage.
This role is a full time position Monday-Friday 8:00am-5:00pm PST (must be on Pacific timezone), offering between $21-$23/hour.
Responsibilities
Gather, print and organizes examinee charts for examinations and depositions purposes.
Responsible for sorting and maintaining electronic and or hard copies of charts and or medical report forms.
Finalizes completed charts by confirming all records are included and consolidates charts as needed to ensure no duplicates or unnecessary documents are stored.
Prepares and ships records to physicians utilizing appropriate mailing sources (USPS, UPS, or Electronic) within required timeframes.
Performs clerical duties such as typing, filing, emailing, and proofreading as required.
Promotes effective and efficient utilization of clinical resources and supplies.
Protects examinee rights by maintaining confidentiality of personal and financial information at all times and in accordance with HIPPA regulations.
Perform other duties as assigned.
Qualifications
REQUIREMENTS:
High school diploma or equivalent required.
A minimum of one year related experience; or equivalent combination of training and experience.
Experience in customer service, call center, dispatch preferred.
Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
Must have a full understanding of HIPAA regulations and compliance.
Must be able to maintain confidentiality.
Must possess the ability to manage change, delays, or unexpected events appropriately.
APPLY HERE
by twochickswithasidehustle | May 8, 2023 | Uncategorized
About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. With more than 30+ billion digitized global historical records, 125+ million family trees, and 22+ million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives.
We are committed to our location flexible work approach, allowing you to work from where you want — in an office or from home or a hybrid of both (subject to location restrictions and roles that are required to be in the office). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.
Together, we work every day to foster a work environment that’s inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.
Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.
Ancestry is looking for a Chatbot Manager to join our remote Member Services Strategy & Analytics team headquartered in Lehi, UT. The Chatbot Manager will manage our Chatbot Specialist and will be responsible for conversational and workflow design that meet our digital engagement vision and our requirements. We ask that you have chatbot, language and conversation-specific design skills to create a helpful and engaging online personality using a conversational AI platform.
What you will do…
- Manage the performance of one Chatbot Specialist
- Collaborate with business sponsor, project manager, domain SMEs, business analysts, data scientists, NLP modelers to understand conversational AI use cases and requirements to guide conversational excellence
- Manage projects and collaborate with developers and other technical resources to implement self-service conversational AI solutions
- Identify intents applying data analysis
- Document and be responsible for an engaging conversational experience, including
- Conversational flow, persona, tone of voice, error handling, help, chatbot responses, escalation to live agent
- Use case workflow design
- Channel and modality design
- Provide input to test plans and conduct early testing
- Resolve conversational design issues
- Review data analytics with operational and data analytics team to identify areas of improvement
- Build conversational workflows using available content, and help design non-existing content
- Work with the natural language processing (NLP) owner on improving user experience
Who you are…
- 3+ years of experience in AI, chatbot strategy, conversation design and optimization experience with chatbot containment improvements
- Some knowledge of product design, UX design, or UI/Visual design
- Working knowledge of conversational AI platforms, such as Solvvy or Salesforce Live Agent
- Understanding of natural language processing (NLP)
As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base salary range for this position: $62,000 – $100,000 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process.
APPLY HERE
by twochickswithasidehustle | May 8, 2023 | Uncategorized
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Responsible for processing all incoming medical and/or dental service documentation according to contract requirements and customer specifications.
Receive and thoroughly review documentation for errors, identify missing components and complete data entry.
Ensure program policies and customer designated guidelines are adhered to while processing the documentation under time-sensitive deadlines.
Receive service documentation, scan, enter data and attach to orders.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
1+ years of clerical experience
1+ years of data entry/data control experience
Experience with Microsoft Word (create and edit documents), Microsoft Excel (creating and editing spreadsheets), Microsoft Outlook (creating and storing email communication)
Preferred Qualifications:
Associate’s Degree (or higher)
Data entry and customer service experience
Must be able to recognize inconsistencies in data
Experience with medical or dental documentation and terminology
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
California, Colorado, Connecticut, Nevada, Washington or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $16.00 – $27.31.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
APPLY HERE
by twochickswithasidehustle | May 8, 2023 | Uncategorized
Overview
The Records Retrieval Agent represents the clientele of Cotiviti in requesting and obtaining medical records from healthcare providers.
Payrate: $14.50/hr
Responsibilities
Remotely retrieve records through providers’ medical record systems electronically
Prepare and transmit records through standard processing procedures
Ensure that job processes are working appropriately and troubleshoot errors when required, providing steady feedback to EMR Coordinator and Retrieval leadership on potential improvements to the EMR retrieval process; while maintaining adequate production and quality levels through tracked metrics. Participates in training sessions with Provider representatives
Completes all responsibilities as outlined on annual Performance Plan.
Completes all special projects and other duties as assigned.
Must be able to perform duties with or without reasonable accommodation.
Qualifications
High School diploma, GED, or equivalent work experience
Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
Demonstrated ability to give close attention to details, including planning, executing, and follow up procedures
Must be able to work well in a team environment
Demonstrated understanding of HIPAA regulations preferred
Typing speed of 30 words per minute (wpm) with 90% accuracy
Basic computer navigational skills
Apply for this job online
Email this job to a friend
Share on your newsfeed
Cotiviti is an equal employment opportunity employer. Cotiviti recruits, hires and promotes individuals based on their qualifications for a specific job. Cotiviti values its diverse workforce and its selection of employees is made without regard to race, color, creed, sex, age, religion, pregnancy, childbirth or pregnancy-related conditions, national origin, sexual orientation, marital status, genetic carrier status, military service, veteran status, disability, or any other category of class protected by federal, state or local laws. All employment decisions and personnel actions, such as hiring, promotion, compensation, benefits, and termination, are and will continue to be administered in accordance with, and to further the principle of, equal employment opportunity.
Pay Transparency Nondiscrimination Provision
Cotiviti will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
APPLY HERE
Recent Comments