Senior Community Manager

About the team & opportunity
What’s so great about working on Calendly’s Customer Experience team?

We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day.

A day in the life of a Community Manager at Calendly

Our Customer Success Programs team prides ourselves on driving customer retention and value by continuously building and iterating on self-serve success programs that help customers achieve their intended success with Calendly. We’re looking for a Community Manager to help us build our community program to support our users’ needs, company goals, and help us scale our service as we continue to grow. The ideal candidate has helped build and scale a community program at a high-growth company, is operationally minded to lead our community platform and program, and is passionate about creating personal connections with and between our community members.

If you’re an experienced community builder that is excited at the opportunity to build a new community program from the ground up, then we’d love to talk to you!

On a typical day, you will be working on:
Build and deliver the community strategy, roadmap, and success metrics.
Moderate, listen and engage regularly with our community members, providing them with any support and resources they need.
Constantly gather and prioritize feedback from the community and bring those insights to the appropriate internal teams, including bringing community ideas and product requests into our product feedback and roadmap process.
Find opportunities to strengthen our relationships with power users of our community.
Work with the Support, Marketing, and Product teams on our community content, moderation, and recognition strategy and execution.
Work cross functionally with marketing to integrate our community programming into our overall GTM motion and establish community as a key channel for all Calendly teams to connect with and learn from our most engaged customers.
Define, measure, analyze, update and track community performance metrics, providing timely, regular reporting throughout the company.
Manage all internal and external community documentation, guidelines, code of conduct, and processes.
What do we need from you?
7+ years in Community Management with experience building and scaling community programs
A strong internal and external communicator and writer
A passion for customer advocacy and see the opportunity in infusing it throughout all teams in an organization
A love for connecting directly with passionate and vocal community members. Must be experienced in building those relationships and comfortable having hard conversations when needed
Experience collaborating and navigating cross departmental functions including Support, Customer Success, Marketing, and Product
Ability to manage and incrementally improve a community experience through understanding technical platform capabilities and developing a release schedule and roadmap
A strategic problem solver with the ability to keep multiple initiatives organized and an eagerness to take on any task when needed
Expertise working with various online community platforms and tools
Experience working at a high-growth company with flexibility to adapt when priorities change
Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
Our Hiring Process:
Typically, individuals will participate in the following interview process. However, there may be slight nuances given the role and or department we are hiring for. Please keep in mind that individuals can be declined from the position at any stage of the process.

Qualified individuals will be invited to schedule a phone interview with a member of our recruiting team. This is a great time to ask any initial questions you have about the company or the role.
Next, we’ll put you in direct contact with your potential manager. You’ll get a chance to learn even more about life at Calendly, the responsibilities within your role, and the qualities needed to succeed here.
Then, you will perform an interview exercise, where you can highlight your skills.
Next, or in parallel, you’ll meet with your potential team members.
Finally, we connect with those you’ve worked with before, to learn more about the impact you can make, the value you bring, and the best way to set you up for success at Calendly.