Workforce Management Coordinator (Nights & Weekends)

by twochickswithasidehustle | Jul 5, 2023 | Uncategorized

ABOUT FANDUEL GROUP

There are more ways to win, here at FanDuel. We’re willing to bet on it.

THE ROSTER…

At FanDuel Group, we give fans a new and innovative way to interact with their favorite games, sports, and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creative professionals to cutting-edge technology innovators, FanDuel offers a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

WHO WE ARE…

FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel Group has a presence across all 50 states with approximately 17 million customers and nearly 30 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland.

Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer OTT platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.

THE POSITION:
Our roster has an opening with your name on it

The Workforce Management Coordinator will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams.

THE GAME PLAN:
Everyone on our team has a part to play

Intraday real time monitoring of service levels for all queues at all sites
Real time monitoring of agent’s performance from all teams at all sites
Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
Communicate and call out changes to incoming contact patterns to operations and the broader WFM team
Have a real time communication with the WFM team and operations when call outs or changes need to be done
Update and send reports related to the performance for all teams
Build and maintain strong relationships with key stakeholders from all teams to ensure shared objectives are met
Review and process vacation time off and overtime requests in real-time
Handle various contacts types including Chat, Email, Inbound and Outbound voice calls with our Customers
Maintain composure in critical situations and communicate clearly with both internal and external stakeholders
Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolutions
Provide assistance to the WFM team as needed

THE STATS:
What we’re looking for in our next teammate

Minimum of 1 year of experience in a contact center environment
Minimum of 1 year of previous experience in a Workforce Management role as a Real Time Analyst preferred
Prior experience working with a WFM software solution
Functional knowledge of Agyle Time or similar call management system(s)
Proven experience with Aspect or other WFM platform
Intermediate level proficiency in Excel
Demonstrates high degree of ability to analyze data and use the data to drive decision making and implement effective resolutions
Proven strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment
Functional knowledge of Call Center agent workflow/routing (skilling and leveling) preferred
Ability to work nontraditional work hours if needed

PLAYER CONTRACT:
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
An exciting and fun environment committed to driving real growth
Opportunities to build really cool products that fans love
Mentorship and professional development resources to help you refine your game
Flexible vacation allowance to let you refuel
Hall of Fame benefit programs and platforms

APPLY HERE

Data Entry Clerk – Remote

by twochickswithasidehustle | Jul 5, 2023 | Uncategorized

About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:
Recruiter will call you from A 770 area code from Georgia

REMOTE DATA ENTRY POSITIONS AVAILABLE

6 Month Contract

$13.50 – $14.00 per hour & Great Benefits

Conduent is hiring immediately for Data Entry positions. These are remote positions to start during COVID but will plan to move back on-site at a later time. MUST be able to Type at least 50 WPM or more.
What you will be doing:
Captures and validates more complex data.
Pre-adjudicates documents and corrects data as required.
Researches and analyzes issues and ensures sufficient information is available to make decisions on next steps. Conducts additional searches to extract accurate data and inputs the same.
Completes assignments using multiple source documents to verify data or use additional information to do the work.
Follows up on pending documents involving analysis.
Return erroneous electronic data forms to the customer for additional information
Hours is a normal 8 hour shift until overtime is called for 10 hrs
What you get:
Full Time Employment
Pay rate starting at $13.50 – $14.00 per hour
Career Growth
Full Benefit Options
Great Work Environment
Working for a fortune 500 company
People who succeed in this role have:
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Requirements
Must be at least 18 years of age or older.
Must have a high school diploma or general education degree (GED).
Must be eligible to work in the United States.
Must be able to clear any necessary criminal background checks or drug screenings.
Join a rapidly growing customer service organization that can support your career goals and Apply Today!
Recruiter will call you from A 770 area code from Georgia
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

APPLY HERE

Driver Onboarding Specialist/Data Entry Clerk

by twochickswithasidehustle | Jul 5, 2023 | Uncategorized

Join Our Team as a Driver Onboarding Specialist/Data Entry Clerk
Job Description:

Enjoy working from home or working from our downtown San Diego office, while making an impact with a growing new company! (Currently, all team members are remote because of the pandemic.)

We are hiring a driver support specialist to communicate with our delivery professionals and help them get from sign up to activation as quickly as possible. The ideal candidate will have 2+ years of experience in a business environment. Related experience includes data entry, human resource (HR), receptionist, administrative assistant, or customer service.

Looking for candidates that are tech-savvy and detail-oriented. Should have a strong desire to help people. You will need access to a quiet work environment, a smartphone, and a computer with reliable internet access. We are looking for someone who can work full-time. Shifts may include nights and weekends.

Responsibilities:

Review applications as well as insurance and vehicle registration documents for accuracy and eligibility
Conduct virtual vehicle safety inspections with qualified driver-applicants (training provided)
Communicate with delivery professionals via text, chat, and email about the status of their applications
Order driver applicants’ pre-employment background checks using company software
Required Experience:

Associate’s degree or above (preferred, not required)
1-2 years of experience in recruiting/onboarding gig app workers or working in data entry, HR, or customer service (preferred, not required)
Skills/Qualifications:

Strong attention to detail
Self-motivated, able to work independently
Excellent communication skills
Ability to handle and prioritize multiple tasks
Comfortable with smartphone applications and web-based applications

APPLY HERE

Accounts Payable Customer Care Specialist II (Remote)

by twochickswithasidehustle | Jul 5, 2023 | Uncategorized

Pay Range $20.14 – $30.82

Bonus Eligible No

Now Brewing – Accounts Payable Customer Care Specialist II! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Job Summary

This job contributes to Starbucks success by performing a variety of analytical accounting duties. Reconciles bank
and vendor accounts, posts to and balances general ledger, processes payments and compiles segments of monthly
closings. Area of responsibility may include accounts payable, accounts receivable, cash management or capital
accounting. Models and acts in accordance with Starbucks guiding principles.

As a Accounts Payable Customer Care Specialist II, you will…

Analyze supplier aging to pay all invoices working to build sustainable processes between AP, the supplier, procurement, and sourcing.
Communicate and build relationships with internal and external customers to resolve issues.
Utilize available resources and tools to resolve issues.
Work with suppliers and partners to identify missing elements in the invoice submission or approval process.

We’d love to hear from people with: