SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Here’s a glimpse of what your day will look like:
Responsible for providing customer care that is fast, friendly and accurate.
Similar to CSR L1 and 2 but can handle more tickets per hour/ more complex tickets, advance communication skills(Written and Spoken
)Responding to customer emails and chat using Zendesk Keeping oneself up-to-date on macros and client processes
Answer customer inquiries coursed through chat and email with accuracy and efficiency Empathize with customers and prioritize needs
Engage and lead customers to a resolution they understand and can simulate through post-contact instructions or self- help tools that we will provide
Take ownership of challenging or persistent customer issues by following through to resolution and escalating when necessary
Follow recommended steps for resolution of customer concerns, for consistency and to ensure we have the right resolution
Document activities in the system and tools, and as directed by current action plans
Handles same buckets with CSR 2 with additional Social Buckets
Conduct self ticket review
Participate in calibration and upskill programs
What are the required qualifications for this role?
Good written and oral communication skills
Excellent customer service skills
At least 1 years’ experience in customer service (chat and email) or industry with a similar portfolio
With experience in using Zendesk or any similar platform
Must be willing work on a shifting schedule including working on weekends and holidays
Must be willing to work onsite during training
Can start ASAP!

Why Write of Passage?
We’re looking for the brightest talent to join us in creating the best writing school in the world.

Write of Passage began in 2019 as an experiment: How do we teach writing for the Internet Age?

We’ve run nine online cohorts of our flagship course in three years. Over 1,500 students worldwide have learned a system for publishing quality ideas, connecting with like-minded people, and elevating their careers through writing on the Internet. Our graduates are using online writing to build audiences, launch businesses, and make an impact—living life on their terms!

Write of Passage is now considered the gold standard for community-driven, cohort-based, online courses. And, we’re growing. Our vision is to build a global platform for writing instruction in the 21st century while delivering the best educational experience in the world.

Video Editor – Contractor
If you want to edit different video formats in a highly collaborative environment that challenges you at the same time that provides strong learning experiences, then we want to chat with you.

We are not just building a writing school, we’re building an independent media company. The quality bar at Write of Passage is extra high. We know how demanding it is to create awesome videos and we value the deep work, craft and artistry that enables it.

When we’re hiring for editors, we’re looking for visual storytelling. Each role has a focus, but the distinctions are not rigid. If you see a way to improve our videos, share your POV. We’re all here to make great work!

Ideas are the stars here, not ego or hierarchies. Bring your best to the table.

What You’ll Be Doing
We’re looking to build a roster of video editors who’ll support the Production team on specific projects.

In this role, you will:

Edit videos according to standard operating procedures (SOPs) and reference videos

Apply feedback provided by the Production team

Come up with creative solutions to post-production challenges

Communicate frequently with the team in order to meet deadlines

Some video formats you will work with (examples linked):

Video podcast episodes

Social media clips

Video essays

PS: we’re not looking for a one-size-fits-all professional. If you are skilled in any of these areas, we’d love to see your application.

Why You?
You’ll love this role if:

You read, listen to podcasts, and watch YouTube video essays, scene breakdowns, and tooltips, actively expanding your creative arsenal

You get an adrenaline rush from exploring new formats and love to challenge yourself to go beyond your comfort zone

You thrive on feedback and strive towards the best video possible

Your project files are neatly organized and easy to navigate. When you hand off to another collaborator, there’s a clear file hierarchy with a thoughtful layout to your subfolders

You watch a video that doesn’t look quite right and feel the urge to (respectfully) share your thoughts on how to make it better

You’ll dislike this role if:

You want to copy the trending Mr. Beast formula into every video and call it a day

You want to be told exactly where every cut should go, down to the exact frame

You want to download a template from Envato Elements and apply footage on top

You only work in Final Cut Pro and don’t feel like learning other tools

What you’ve probably done:

5+ years of experience as a video editor, either freelance or full-time

Portfolio with 3+ projects that WOW us

Learned the ins and outs of Adobe Premiere and Audition.

Bonus: experience with motion design on After Effects, sound design and/or color grading.

Our Values
Students first: We do what we do for the students. We’re obsessed with feedback in all directions, and we’re okay doing some things that don’t scale.

Second to none: Excellence is non-negotiable. Quality wins—details matter. Our goal is to provide the best learning experience in the world.

Hearts on fire: Obsessions, welcome. Passion, enthusiasm, and deep convictions loosely held add texture to our people and culture. Bring it.

Writers always: Founded on the power of online writing, this will always be our foundation. We maintain a writing practice to stay connected with our students and ourselves.

Work With Us
We’re a group of whip-smart, talented believers who move quickly yet thoughtfully. We’re exuberant about our work and the obscure personal interests we pursue.

This isn’t your average corporate job. You’ll have loads of autonomy within a culture of feedback and collaboration. We leave our egos at the door and help one another thrive.

Our students and employees are top-caliber folks with lofty visions and influence. We’re privately owned, so we call the shots. And like the 1927 Yankees, we’re an all-star team.

We’re very ambitious, but that drive never compromises our loyalty to our students and one another. Write of Passage will always be a delightful place to work.

Benefits:

This is a remote contractor role paying USD $40/ hour

We’re confident this will be some of the most meaningful and enjoyable work you do in your career. Please, join Us! —The Write of Passage Team

Hey, before you go, enjoy this (short!) video showing how much Write of Passage means to students.

Research and Data Entry Assistants support Study.com’s scaled email outreach effort to get out the word about our resources and product offerings. Our ideal data entry assistants are self-motivated and thoughtful with excellent research and critical thinking skills.

Project Description:

Research and Data Entry Assistants evaluate a variety of websites and find the best contacts for approved sites. Working on multiple, simultaneous projects, you would assess the content of a project’s resource, evaluate provided websites as potential linkbuilding partners, and determine whether they fit with the project resource. You would also be responsible for finding the best contact for each approved website.

This is strictly a research role; this position does not require communication with external sites.

Required Qualifications:

Successful candidates for this role will have the following experience or abilities:

Online research
Content evaluation and website vetting
Access to U.S.-based websites
Critical thinking and evaluation
Detail oriented
English language fluency
Able to work independently
Responsive to project changes and feedback
Preferred Qualifications:

The following experience or abilities are helpful to have but not required:

BuzzStream, Smartsheet, and Microsoft Office
Data entry
Link building
We Offer:

Reliable Payments: Timely, reliable payments twice a month via PayPal. Work is paid hourly.
Independence: No waiting, no assignments, and a large library of projects for you to select from and work on.
Flexibility: Work from anywhere, at any time, completely online.
Supportive Staff: Access to a supportive in-house team to answer your questions.
Even if you don’t meet all the requirements for an Online Research and Data Entry Assistant at Study.com, we encourage you to apply anyway. Click “Apply Now” at the bottom to complete an application and submit your resume!

Our pay range for this role is paid on a per project basis which can slightly fluctuate based on the type of preparation required.

Job description

AI-generated conversation is a cutting-edge technology at the forefront of AI-driven generation. As our AI systems generate and engage in various conversations, we prioritize accuracy and user safety. To ensure the highest quality and compliance with our content standards, we are seeking a detail-oriented and responsible AI Conversations Content Moderator to join our team.

Role and Responsibilities:

As an AI Conversations Content Moderator, you will be responsible for reviewing and assessing transcripts of AI-generated conversations to ensure accuracy, appropriateness, and compliance with content guidelines. You will play a crucial role in maintaining the integrity of our conversational AI systems and safeguarding users from inappropriate or harmful content.

Key responsibilities include:

Transcript Review: Carefully review and analyze AI-generated conversation transcripts to ensure accuracy, coherence, and relevance.

Content Moderation: Identify and remove any inappropriate, offensive, or sensitive information from the generated conversations, adhering to company content policies.

Quality Control: Conduct comprehensive checks to verify that the AI-generated conversations align with content standards, avoiding misleading or deceptive information.

Compliance: Stay up-to-date with industry regulations, guidelines, and best practices for content moderation and implement them in your daily work. Complete uptrainings and collaborate with team members to ensure you are aware of guideline changes or adjustments.

Feedback and Improvement: Provide constructive feedback to the AI development team to enhance the system’s performance and minimize errors.

Reporting: Document and maintain detailed records of reviewed transcripts and any identified issues for further analysis and reporting.

Requirements:

Educational Background: A High School Diploma, or GED is required for this role.

Experience: Prior experience in content moderation, transcription, or AI moderation is required. Voluntary or unpaid experience does apply.

Attention to Detail: Possess a keen eye for detail, with the ability to identify inaccuracies, errors, and inappropriate content within AI-generated conversations.

Technological Aptitude: Familiarity with AI technologies and understanding of common interney language and trends will be beneficial.

Communication Skills: Excellent written and verbal communication skills to provide clear and constructive feedback to the development team.

Ethical Standards: Demonstrate a strong sense of integrity, professionalism, and responsibility in content moderation decisions.

Adaptability: Comfortable working in a dynamic and fast-paced environment with the ability to adapt to evolving content guidelines and AI technologies.

Join us at Activus Connect and be part of a team dedicated to advancing conversational AI while upholding the highest standards of content accuracy and user safety. If you are passionate about technology and content moderation, we look forward to receiving your application.

TECHNICAL REQUIREMENTS
⦁ Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
⦁ Operation system: Windows 10/11 — MAC computers are not compatible
⦁ Processor speed: Dual Core 2 GHz or better
⦁ RAM: 4GB or better
⦁ Hard Drive: 20GB or better
⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet
⦁ 20MB download minimum
⦁ 10MB upload minimum
⦁ DSL, Cable, Fiber ONLY – (no Wi-Fi or satellite-based service)
⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required.
⦁ We do require that you have an active, functioning webcam.
⦁ A second monitor/screen is required

The Details
⦁ The pay rate is $15.25 per hour, this is a W2 position.
⦁ This is a Full-Time position, part time hours are not available
⦁ Training is paid
⦁ Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
⦁ This is a fully remote position, 100% work from home

We look forward to having you join us in our exciting mission to conquer the world and turn the human race into flesh batteries to power our giant marketing robots. With your help, we’ll eventually ensure that all beverages will become Liquid Death. But just because you work for Liquid Death, it doesn’t mean you’ll be spared from the rest of humanity. However, if you do a great job, instead of turning you into a warm gooey power source, we may allow you to become one of our pets. 

About the Job

Liquid Death is looking for a skilled and experienced AR Specialist. The AR Specialist will be responsible for managing day-to-day Wholesale invoicing, credit memos, and customer statement reconciliations. This role will work cross-functionally with the Sales and Operations Teams to reconcile sales orders and invoices,  ensuring the accuracy of fulfillment data as a part of the monthly revenue recognition process. Our ideal candidate is self-motivated, ambitious, has an eye for detail, and has a “roll up your sleeves” mentality with the ability to manage multiple timelines. In this role, you will not only support the existing processes but also find efficiencies and scalable solutions to create continuous improvements. This is a remote role reporting directly to the Senior Accountant.

Responsibilities

• Work with the existing AR Specialist to process customer transactions including preparing invoices and credit memos
• Work with the existing AR Specialist in closing / investigating all cash application issues
• Assist with sourcing and applying customer payments/remittances to be reconciled on a weekly basis
• Maintain customer files including onboard documentation and account setup within our ERP system (NetSuite)
• Collaborate with the Sales team to maintain the customer database aligned with reporting and functional requirements
• Collaborate with the Operations team to ensure order fulfillments align with ERP data and invoicing
• Generate and assist in the production and maintenance of an accurate Accounts Receivable Aging reports to communicate open balances internally and externally on a timely basis
• Manage all customer account reconciliations on a quarterly basis

Requirements

• Bachelor’s Degree required; Accounting/Finance highly preferred
• 2-3 years of direct wholesale/AR processing experience
• Experience in NetSuite or ERP system is required
• Experience with Excel & Google Sheets required
• Excellent verbal & written communication as well as high attention to detail
• Ability to work independently in a fast-paced environment
• Highly organized & detail-oriented
• Knowledge of GAAP & basic accounting principles

The typical hourly rate for this position is : $25 – $30 / hourly

The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes equity and benefits.

About the Company:

Liquid Death is a healthy beverage company with ice-cold sustainable cans designed to murder your thirst.