In this role you will deliver feedback through auditing various agent-to-customer communications that include but are not limited to phone calls and text conversations to ensure that company quality expectations are being met. You will also regularly engage in team meetings to identify and relay trends, struggles and successes to management to continually improve the overall quality of business provided by our team to our customers.

Why work for WorkWave? WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas. We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time.
WHAT YOU’LL DO:
Responsible for assessing the call and chat quality for 300+ agents
Become an expert in QA performance metrics
Have a thorough knowledge of QA walkthroughs and different types of customers that Slingshot services
Maintain department metrics of accuracy and productivity
Attend team meetings and calibration sessions as scheduled
WHAT YOU’LL BRING:
Minimum of 6 months of high performance in a Call Center environment
Ability to be proactive, self-motivated, and self-directed
Strong attention to detail
Ability to work at least 30 hours per week
A willingness to “roll up your sleeves” within a small team, wear multiple hats, and approach projects with a sense of urgency.
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.
• We have employees in over 30 states, 7 countries and many regional offices – each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey
• With everything you could find in a great downtown — from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it
• Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor – making running errands on a break a breeze.
• We work hard but play hard too…need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match

WORKING REMOTE?
• Great! Our teams are well versed at working collaboratively in a fully virtual environment. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.

RELAX, WE’VE GOT YOU COVERED:
• Employees can expect a robust benefits package, including health and dental, generous paid time off and 401(k) with company match

AND BEYOND…
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counselling 24/7/365, plus financial counselling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teledoc
• Floating time off for holidays and/or your birthday
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community

GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!
• 10 Time winner of Best Place to Work in New Jersey by NJBiz !
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report’s 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status:
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

Job Details
Description
Position is eligible for Remote/Work from Home Opportunity
Department: Preprocess
Telecommuting: Yes
Paygrade: N11
Notice of Collection & Privacy Policy for Applicants Residing in California: California Applicant Privacy Policy | Noridian (noridiansolutions.com)
Job Title
Document Control Associate

Job Summary
The Document Control Associate indexes a high volume of Medicare correspondence and claims. This position completed claim history research to apply index values to correspondence images and verifies data captured by scanners and imaging software.

Essential Functions
Key Duties/Responsibilities/Accountabilities
Verifies field captured through the imaging system
Keys incorrect and/or missing data
Adds index values to scanned correspondence images
Non-Essential Duties and Functions
Other duties as assigned
Minimum Qualifications
High school diploma or GED
6 months’ work experience
Computer skills, keyboarding, and data entry skills
Preferred Qualifications
Above requirements and the following:
Experience with Microsoft application, SharePoint, and Outlook
Environment and Cognitive/Physical Demands
Office Environment
Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
Requires prolonged sitting and telephone use
Requires the use of office equipment such as computer terminals, telephones, copiers and printers
Infrequent lifting to 15 pounds
Infrequent stooping
Segregation of Duties
Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.

Statement of Other Duties
This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

Total Rewards Package:
Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.

CMS Access Compliance and Regulation Contingency Statement
Some positions require compliance with (i) federal, and agency specific regulations and related clauses included in Noridian’s prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.

Equal Employment Opportunity
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity.

Other Information
Below is the salary range for potential new hires:

Salary Range: $16.20 – $20.60

Other Compensation: Incentive Plan

Lifestyle Benefit: $50/month

This job will be closed 08/14/2023 at 8:00AM CST. No further applications will be considered.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description
The Credit Bureau Dispute Resolution Specialist is responsible for analyzing completed credit bureau dispute data and determining if accurate and timely responses were made to consumers and credit reporting agencies on disputes received. Qualified candidates will possess excellent analytical abilities, which will be fully leveraged as they gain experience in this high-growth field of regulatory compliance. In addition to superior analytical abilities, candidates will require above-average written/verbal communication and organizational skills as well as the capability to work independently and effectively under tight deadlines.

The person in this position will be responsible for Quality Control activities not limited to reviewing and scoring dispute responses to cardholder claims of errors and/or inaccurate reporting of credit information, while maintaining a high level of productivity and accuracy. Makes independent decisions for appropriate action to be taken within regulatory and procedural guidelines. Maintains accurate and properly-documented dispute evidence files, while ensuring that Fair Credit Reporting Act (FCRA) and Center of Excellence Policy required time frames are met. Will serve as an in-house specialist in credit card credit reporting rules and regulations in relation to compliance and dispute resolution. May train and mentor newer associates.

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Basic Qualifications

High school diploma or equivalent
Four or more years of experience in clerical and customer service activities
Preferred Skills/Experience

Working knowledge of Fair Credit Reporting Act requirements and Metro 2 guidelines
Prior experience in credit analysis or lending
Prior experience working with credit reporting systems such as e-OSCAR
Superior knowledge of products, services, terminology, procedures and systems related to assigned area
Excellent customer service skills
Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
Ability to independently identify and resolve complex problems
Proficient computer skills, especially Microsoft Office applications
Excellent verbal and written communication skills
This position is a remote opportunity for candidates in SELECT STATES only. The applicant must be able to work Monday-Friday 8am – 5pm CST.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 – $22.98 – $25.28
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Why OppLoans?

OppLoans is a socially responsible, profitable FinTech company that has grown 2000% over the last 3 years, and is backed by a global investment firm with $100M+ in AUMs. Recent accolades include being named one of the fastest-growing companies in the USA by Inc. Magazine’s list of 500, 3rd fastest-growing startup by Built In Chicago, and 6th best company to work for nationally by Glassdoor.

Customers love our product! We have been widely recognized as having the best customer experience in the industry. See what our borrowers are saying on Google and the BBB!

Employees love working here. We have an entrepreneurial and dynamic startup culture that also cares for our employees. Check out our Glassdoor reviews!

What You Get to Do:

As part of a dynamic and engaging team, the Chat Advocate is responsible for communicating with customers via live chat and answering questions pertaining to the loan application process. Your day will consist of responding to general questions, assisting with troubleshooting the bank verification step, uploading emailed documents, and/or requesting additional documents as needed.

Key Responsibilities:

Drive business through excellent customer service at every step of the application process
Build relationships via electronic communication
Using provided resources to help navigate customers through the Instant Bank Verification process
Review and evaluate customer’s financial documents and research financial history
Collaborate with Underwriters and Loan Advocates to process loan applications in an expedited fashion
Identify process bottlenecks, inefficiencies, and suggest improvements
Act as a subject matter expert regarding the application process
Answer chats in a timely manner
Work within multiple chats simultaneously
Identify useful documents required for the application process
Required Skills:

Detail-oriented
Critical thinker
Ability to type 40 to 60 wpm
Excellent time-management skills
Ability to multitask between tasks
Excellent written communication skills
Ability to adapt quickly to change
Able to work under pressure
Team player, willing to help in all situations
Excellent customer service skills
Confident in working with others
Desired Skills

Strong knowledge base and understanding in the financial lending industry
Previous experience communicating with customers via electronic communications
Previous experience in customer service orientated position

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual. #LI-Remote

EEOC Statement

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected].

As the Remote Multimedia – Customer Service Representative, you will be responsible for championing strong relationships with both internal and external customers by providing prompt and intermediate support to Journeys customers. The ideal candidate has excellent problem-solving skills and can effectively communicate through written means. To operate successfully in this role, you must be able to provide accurate, quick, and creative solutions while multi-tasking effectively and navigating learned applications and software.

Job Responsibilities

Assist customers and employees through chats, emails, SMS text messaging, and social media concerning orders, shipments, and returns.
Exhibit and utilize critical thinking, empathy, reading comprehension, and problem-solving skills to provide positive and creative options for customer resolutions.
Ensure and maintain the safety, security, and privacy of customer information.
Meet individual and team customer-focused goals while maintaining the standard of expectations with all Key Performance Behaviors:
Connect – Customizing interactions with positive phrasing and empathy.
Resolve – Verifying, collecting, and confirming data, while providing resolutions.
Wrap Up – Accurately saving customer information and notating necessary follow-up work.
Drive Sales – Promote and encourage company incentive programs and upsell merchandise.
Typing – Sustaining minimal typos, punctual errors, and grammatical errors during interactions.
Act as an ambassador of the brand and adhere to an appropriate and effective set of core values.
Demonstrate regular and reliable attendance while making good decisions based on company policies, guidelines, procedures, and expectations.
Minimum Requirements
High school diploma or GED
1-2 years of customer service/retail experience preferred.
Ability to speak and type fluently in English.
Meet minimum requirement for words per minute on a typing evaluation.
Willing to work a schedule within the hours of operation and participate in recurring performance-based schedule bidding.
Demonstrate a strong work ethic including taking ownership and pride in your work and making good decisions based on company policies, guidelines, procedures, and expectations.
Qualifications and Skills

Strong communication (verbal, listening, and written) and interpersonal skills.
Ability to successfully work in a fast-paced, ever-changing environment while meeting performance expectations and goals set by the business.
Strong ability to comprehend new information, diagnose problems, and provide appropriate resolutions.
Ability to sit for long periods of time.
Ability to learn new software and applications.
Ability to handle and resolve conflict positively and in a calm, professional manner.
Ability to work both independently and in a team environment.

To prepare you for this exciting opportunity we offer

HUGE Employee Discount – 40% off on all retail priced footwear and accessories purchased at Genesco retail stores
Full benefits package, including Medical, Dental and Vision
401K
Direct deposit
Paid time off
Amazing growth opportunities!

Work From Home Requirements

A Dedicated, secure, and distraction-free workspace.
Fully functional hardware that meet the following requirements:
Is a Desktop or Laptop computer (Tablets or Chromebooks are NOT permitted)
Has the latest operating system installed prior to start date
Has a functional charger/power source
Has an operating system that can run Citrix
2 functional monitors (a laptop and a monitor or a desktop and 2 monitors)
A Cell phone with an active service contract with a Cell Phone Provider, a cell phone charger, a cell phone headset or USB headset with a microphone, a Web Camera (an integrated Web Camera in your Laptop or desktop is permitted), and external mouse.
A stable and reliable Internet service with a minimum of 50Mbps Download Speed and 5Mbps Upload speed (can check this at speedtest.net). Cannot use public Wi-Fi.
That my devices must remain Charged at all times to prevent disruption to calls (Laptop, Cell Phone, Headset).