by twochickswithasidehustle | Sep 18, 2023 | Uncategorized
About Appen
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry’s most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.
Our data is crucial for building and continuously improving the world’s most innovative artificial intelligence systems and Appen is already trusted by the world’s largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.
At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.
At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Appen’s Quality Analyst (QA) will be responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) and employees (PTEs). QAs are responsible for the overall quality of a project and will work collaboratively with an Appen project team to meet all project and client requirements.
Responsibilities
Quality Management:
Meet all quality and accuracy goals for various Appen projects
Execute day-to-day quality process for all assigned projects
Perform ad-hoc quality reviews of crowdsourced tasks to ensure accuracy and alignment to guideline instructions
Provide on-the-spot positive and constructive feedback to contributors regarding metrics-driven performance issues
Identify training opportunities that will drive increased levels of quality through various projects
Virtual Team Management:
Provide Crowd Support in alignment with job roles and responsibilities
Respond to contributor inquiries about the platform, quality metrics and customer audits
Manage a virtual team of proficient contributors that meet or exceed quality targets
Prepare and disseminate project materials based on contributor and/or client feedback to clarify guidelines or task instructions
Solicit and use input and feedback from Appen managers and crowd to help drive efficiencies and improve quality plans
Reporting and Communication:
Analyze and evaluate statistical reports to proactively identify and improve individual contributors and project results to improve client satisfaction.
Provide regular reporting on project quality status, as well as more in-depth analysis.
Communicate service-level expectations and directions to all contributors.
Provide up-to-date information that helps Appen staff and contributors anticipate and solve problems.
Communicate, with all stakeholders, in a timely, clear and concise manner
Participate in program improvements, initiatives, and committee work as assigned
Participate in regular team meetings with program staff
Where necessary, complete additional tasks as assigned
Required Knowledge, Skills and Abilities
Advanced Excel skills required
Driven to focus on quality and service delivery
Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion
Flexible & independent; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change
Proficient in English. Excellent communication skills, including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others
Demonstrated time management and organizational skills with attention to detail.
Excellent analytical skills, including ability to proactively identify problems, gather information, and set a course of action
Demonstrated understanding and appreciation for a global marketplace and workforce
Innovative thinker who drives the development and implementation of new ideas
Qualifications and Experience
BS or BA degree from an accredited university or equivalent work experience preferred
Minimum 1-2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired.
Experience managing and prioritizing large volumes of email correspondence
Experience with a Windows operating system and both Office suite and G-suite of products
Experience creating computer-based training courses is a plus
Bi-lingual in a second language is preferred but not required
Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.
by twochickswithasidehustle | Sep 18, 2023 | Uncategorized
Experienced LLM Specialist with Expertise in Writing and Communications
Are you a seasoned expert in working with Large Language Models (LLMs), boasting a robust background in writing and communications? Do you have an unwavering dedication to precision in writing and a strong commitment to ensuring chatbot accuracy? If you thrive in a flexible work environment and possess exceptional attention to detail, we want to hear from you.
Project Overview:
In this project task, you’ll take on the role of an annotator, engaging with a conversation between users and a chatbot. Your role will involve evaluating the initial conversation and interacting with the bot to provide insightful feedback on its responses. This task demands a deep understanding of the expected bot interactions to maintain the desired level of accuracy. This position offers you the opportunity to work remotely, leveraging your expertise on a schedule that suits you.
Requirements
Native fluency in US English.
College education or extensive professional experience (15+ years).
Proficiency in advanced writing skills, editing, and a solid understanding of typical use cases for AI chatbots, including their capabilities. While coding knowledge is advantageous, it’s not a prerequisite.
Ability to discern the limitations and possibilities of chatbot capabilities, assess responses for safety and bias, and provide accurate ratings.
Demonstrated aptitude for generating well-structured, articulate responses.
Availability for approximately ~20 hours per week.
Key responsibilities
Refining LLM Models: Leverage your mastery of writing and language comprehension to fine-tune existing Large Language Models, optimizing their performance across a range of generalist tasks.
Model Training and Assessment: Conduct thorough testing and evaluation of LLMs, pinpointing areas for enhancement and implementing effective solutions to elevate their performance.
Upholding Quality Standards: Exhibit an unwavering commitment to meticulous attention to detail and accuracy, ensuring that the outputs of LLMs consistently meet the highest quality benchmarks and align with general guidelines.
$19 – $19 an hour
This project is offering a workload of over 20 hours per week for a limited time, with compensation set at USD$19 per hour. *Subject to change based on throughput and productivity rates …
If this description resonates with you, we invite you to express your interest today and embark on this exciting journey with us!
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.
by twochickswithasidehustle | Sep 18, 2023 | Uncategorized
Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. Our mission is to bring community, belonging, and empowerment to everyone in the world. Reddit users submit, vote, and comment on content, stories, and discussions about the topics they care about the most. From pets to parenting, there’s a community for everybody on Reddit and with over 50 million daily active users, it is home to the most open and authentic conversations on the internet. For more information, visit redditinc.com.
Title: Content Curator (Contractor) – US
Location: Remote US/CA/MX
ORG MISSION
Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit redditinc.com.
TEAM
Reddit is looking for a Content Curator (Contractor) to join the Content Experiences, Curation team, where they will be tasked with managing weekend coverage of top events, trends, and conversations for US Reddit users. Curation serves the Reddit community as the preeminent in-market tastemakers. We employ first-party data matched with a deep understanding of cultural trends to drive programming across a variety of surfaces and connect users to the best and most relevant content.
ROLE
This Content Curator role will be expected to independently manage weekend coverage by surfacing the best and most relevant content to users across numerous live surfaces.
The ideal candidate is an editorial-minded cultural expert with strong operational, social media, and writing skills. Whether it be an affinity for memes, television, sports, or popular culture, we’re looking for people who follow the news, get curious about any community on Reddit, and know what sets Reddit apart.
The right candidate should have experience creating or publishing content on social media, be on top of cultural trends and individuals driving the news, and be comfortable operating independently and making decisions within guidelines, but without direct hands-on supervision.
KEY RESPONSIBILITIES
Own the operational processes for independently updating, managing, and validating numerous programmable curated surfaces over the weekend
Keep your finger on the pulse of key events and trends across the region (both IRL and online), and find and program relevant content
Provide feedback to help improve internal tools, processes and standards
QUALIFICATIONS
Reddit experience, familiarity, and enthusiasm
Ability to work weekends
Fluency in English (+ Spanish, French, and or German would be a plus)
Relevant university or work experience curating or creating social media content
Strong understanding of news, entertainment, memes, and gaming culture
Comfortable applying global standards and guidelines in order to make local editorial decisions, independently
Intellectually curious, displaying excellent taste and judgment
A strong communicator
Experience working remote as part of a global team, across multiple timezones, cultures, and locations
Experience with newsgathering or social media listening tools
SUCCESS IN THIS ROLE IS MEASURED BY
Identifying the best Reddit content and emerging trends related to on-platform events and/or global conversations
Working efficiently under time pressure, upholding content standards while demonstrating dedication to accuracy, impartiality, and dedication to the user
Using data to improve and inform content decisions
Clear and concise communication
by twochickswithasidehustle | Sep 18, 2023 | Uncategorized
About the team
The Industry Operations team is dedicated to providing technical support to all of our industry partners, including Multiple Listing Services (MLS’s) and Brokers. We are part of everything related to listing data, from the initial setup to ongoing maintenance of data feeds and collaborate with internal teams throughout the company to help make sure our listing data is up to date. We’re passionate about providing great support to all partners, both internal and external.
About the role
As an Industry Operations Consultant, you’ll be responsible for investigating listing data quality issues and finding improvements, monitoring reports of data feed errors & upcoming maintenance, providing support for all data feeds that power Zillow Group and supporting our performance reporting API. You’ll work directly with MLS’s and data providers to troubleshoot and resolve issues. You’ll also handle escalated issues from internal teams across the company.
You Will Get To:
Conduct in-depth investigations to identify potential data quality issues.
Work with Industry Operations Analyst team to implement updates to listing data to improve data quality and coverage.
Facilitate the creation and set up of new data feeds (IDX, VOW, back office, rentals, dotloop, etc.).
Maintain a strong working relationship with MLS’s, helping to resolve data issues or answer questions in a timely fashion. You’ll work daily with both MLS staff and tech support teams.
Have a strong understanding of Zillow features and functionality and be able to use provided tools to investigate listing and data feed issues.
Monitor reports of feed errors and work directly with Industry Operations Analysts and Engineering teams to resolve.
Handle escalated data issues from front facing support teams including troubleshooting, identification of root cause and issue resolution.
Triage bug reports from the team and work with the appropriate Product or Engineering teams to resolve.
Provide support for Zillow Reporting API.
Maintain Brokerage feeds and work with feed providers and Brokerage technical support on feed issues and updates.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $22.70 – $36.30 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
Excellent problem solver able to identify, analyze and recommend solutions to complex and ambiguous problems.
Strong analytical skills with the ability to manipulate, analyze, and interpret large datasets.
Excellent communication and interpersonal skills; able to effectively communicate technical issues with all stakeholders (internal and external).
You thrive in a fluid, fast-paced environment; able to adapt to changing processes and business needs.
Self-motivated and able to manage multiple, competing priorities.
Committed to resolving our partner’s issues while maintaining a high level of professionalism, customer service, and attention to detail.
Minimum two years experience in a customer service or communications role.
Experience with Salesforce or other CRM software.
Experience with Zendesk, JIRA, or other Help Desk platforms.
Experience with XML.
Experience with Microsoft SQL Server Management Studio.
4-year degree or equivalent experience preferred.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.
by twochickswithasidehustle | Sep 18, 2023 | Uncategorized
About the team
The Experience Research team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group.
- We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.
- Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.
About the role
As a UX researcher you’ll use a wide range of research methods to explore and describe user needs and behavior. You’ll provide our data-hungry team with meaningful customer insights and work with designers to evaluate experience outcomes. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.
Responsibilities
Independently design and execute end-to-end primary research using a wide variety of both quantitative and qualitative methods.
Measure success for concepts, designs, and live customer-facing experiences in partnership with designers, product managers, other researchers, data scientists and engineering.
Present research insights, regularly engage with partners, and influence these partners to take action.
Lead projects independently and collaborate with senior and principal UX researchers on larger projects.
Advocate for customer needs throughout the design process and ensure they align with business initiatives.
Contribute, learn, grow, and have fun!
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $114,000.00 – $182,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
2+ years executing research in an industry setting.
Proficiency in descriptive and inferential statistical methods.
Proficiency in programming languages used for data manipulation and computational statistics (R, Python, and/or similar)
Experience with survey design, quasi-experimental, and experimental research methods.
Familiarity and interest in designing and executing evaluative research studies to assess digital experiences
Interest in moderating research with research participants (e.g., interviews, usability testing)
Strong communication and collaboration skills.
Experience prioritizing research activities to deliver practical insights and direction quickly.
Interest in exploring new experimental methodologies and tools.
Here at Zillow, we value ALL candidates with a diverse set of backgrounds, experience, and skills. If you have experience and meet at least some of the criteria, we encourage you to apply!
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.
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