Implementation Lead

About Us

CipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.

CipherHealth’s automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry.

Implementation Lead

The Implementation Team, within the Professional Services organization, serves as the key provider of the initial customer experience for CipherHealth. As such, this team sets the tone for the customer’s journey with us so an efficient and effective experience, led with a consultative approach, is critical.

You will serve as a focal point of knowledge and credibility about the implementation process and how our customers use our solutions to achieve their goals. You will leverage the principles of Project Management and our implementation methodology to ensure a successful and positive implementation experience for our customers. You are detail-oriented, a strong team player, effective communicator, and have excellent prioritization and time management skills.


Using CipherHealth’s Implementation Methodology, successfully manage all phases of the implementation lifecycle
Consult with customer to align on project goals, scope, timeline, and deliverables
Develop, manage and document project plans and related materials with and for stakeholders using CipherHealth documentation standards
Provide consultation on product configuration and workflow based on customer goals, scope, and expectations leveraging CipherHealth best practices
Effectively manage implementations to target timelines ensuring optimized time to value while prioritizing quality of work
Plan, develop, and conduct end-user training
Demonstrate keen awareness to quickly identify improvement or training opportunities during implementation phase and post go live optimization period
Demonstrate full accountability for assigned domain of responsibility
Must have:

Some experience in enterprise and SaaS systems project management, implementation and/or support
Experience managing high-stake relationships, preferably in the healthcare sector
Attention to detail and quality
Ability to think creatively and effectively define/translate customer needs
Excellent teamwork and written/verbal communication skills, demonstrating a keen sense of empathy and risk
Demonstrated capability for problem solving, decision making, sound judgment, and assertiveness
Highly adaptable self-starter comfortable managing simultaneous projects in a fast moving, dynamic environment
Strong relationship building and interpersonal skills
Ability to turn strategic concepts into actionable plans
2-3 years healthcare industry experience, MHA or related advanced degree, or equivalent experience.
Ability to travel 15 – 25% of the time
Nice to have:

PMP or Six Sigma certification
Established and proven technical skills and/or detailed familiarity with common integration methods
How We Invest In You

Compensation: Competitive/equitable salary, bonus or commissions, and equity
Base Salary range: USD $100,000 -$118,000 annually
Healthcare that begins on your first day:
Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
HSA/FSA plans
Short and Long-Term Disability
Life and Personal Accident Insurance
$40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
Weekly virtual yoga classes
Employee Assistance Program (EAP)
Adoption Assistance
Retirement: 401(k) at three months of employment — with a match upon enrollment!
Time away:
Discretionary PTO + 13 paid holidays
Parenthood: Competitive paid parental leave and flexible return to work policy
Generous Employee Referral Program – earn cash for each employee referral that is hired
Yearly Cipher-versary stipend
Ci-Phives – receive public kudos and gift cards from peers and managers
CARE2 Values
Bi-Weekly All Hands Meetings
$30/employee monthly “Fundowment” for team bonding events
Employee Resource Groups such as Rainbow Room and BIPOC Group
Yearly donations to organizations that contribute to a more equitable world
Weekly Lunch & Learns and robust onboarding / training programs
Remote-first team: $50 per month reimbursement in your check for WFH expenses
You’ll receive a new Macbook laptop, other hardware, and company swag upon hire
CipherHealth has a duty to provide and maintain a workplace that is safe and free from health hazards. In addition, we have a customer base that holds the highest standards in promoting public health. To protect against infectious diseases, which may be mitigated through vaccinations, we have implemented a vaccination policy that applies to all employees. All employees must either:
establish that they have received the “designated vaccine(s)“; or
obtain an approved exemption as an accommodation.