by twochickswithasidehustle | Sep 29, 2023 | Uncategorized
bout the team
Aryeo is building the next-gen platform to manage the real estate industry’s content and data. Our mission is to streamline real estate content throughout the industry – for those who generate it (photographers) and those who consume it (agents, brokers, etc). We already process over 1% of all US real estate transactions and are looking for customer focused individuals to join our rapidly growing team.
About the role
We are looking for a detail-oriented Quality Assurance (QA) Specialist to join our ShowingTime+ team and support our Aryeo customers. . The QA Specialist will play a vital role in evaluating and scoring interactions between team members and customers to ensure excellent service delivery and adherence to quality standards. The QA Specialist will also act as our new hire trainer to train and on board new hires. They will manage our knowledge base with edits and updates and ensure processes are documented. The ideal candidate will possess strong analytical skills, exceptional attention to detail, and a passion for maintaining high-quality interactions.
Responsibilities:
- Evaluate and score interactions between team members and customers, including phone calls, emails, and chat conversations.
- Implement and follow standardized evaluation criteria and guidelines to maintain consistency and fairness in scoring.
- Identify areas of improvement in the delivery of services and provide actionable feedback to team members, highlighting both strengths and areas for development.
- Collaborate with supervisors and managers to develop performance improvement plans based on evaluation results and trends.
- Collaborate with cross functional teams to ensure consistencies in expectations and resource material.
- Prepare reports on evaluation findings, including trends and areas requiring attention, and present them to the management team.
- Establish guidelines/benchmarks for adhoc coaching by Supervisors for low scores and recognition for high scores.
- Participate in team meetings and contribute insights and recommendations to enhance the overall customer experience.
- Facilitate great call model training with new hires
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $28.10 – $44.90 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
- Experience as a QA Specialist, Quality Evaluator, or similar role is helpful, not required.
- Strong understanding of customer service principles and practices, along with Great Call Model
- Strong ShowingTime+(Dotloop, LMS, Showcase, Aryeo) product knowledge helpful
- Excellent analytical and critical thinking skills, with exceptional attention to detail.
- Strong communication and interpersonal skills to provide constructive feedback to team members.
- Ability to prioritize and manage time effectively, with excellent organizational skills.
- Proficiency in using evaluation tools and software, as well as Microsoft Office Suite.
- Ability to work collaboratively in a team environment.
- Experience in a customer service or call center environment is a plus.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
by twochickswithasidehustle | Sep 29, 2023 | Uncategorized
Social Factor is always looking for great moderation talent. We’d love to hear from you if you have interest in working with us on a project or part-time basis. Our client needs are constantly changing and growing so we’d love to get to know you and understand your experience. When a match comes along, someone from our team will reach out to see if you are available and interested in pursuing the opportunity. We offer flexible schedules to fit all lifestyles. Some of our work is 24/7 so if you are an early bird or a night owl, we may have something for you!
If you are a US based, Social Media Community Moderator or are interested in learning moderation, we’d love to hear from you. We are looking for project based or part-time work moderators working in English and other languages such as German, French, Spanish, Portuguese, Korean and Japanese. The Community Moderator role will work to develop strong, growing, digital communities for some of the world’s most well-known brands as work becomes available.
All qualified applicants will be asked to complete a Community Moderation assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of our community management approach and allows us to better understand your level of comprehension. Completion and passing the assessment is a requirement to work at Social Factor in this role but does not guarantee employment at any time.
Those who complete and excel during the training period will be added to our roster of trained moderators and will have the opportunity to be matched to future work.
Community Moderator Requirements:
Native-level understanding of language
Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
Previous social media moderation experience is required and Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
Exceptional organizational and multitasking abilities
Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
Excellent spelling and grammar skills (skills test will be given for final candidates)
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Knowledge of and experience with the major social media platforms: FB, Twitter, Instagram, etc.
Ability to analyze social media metrics
Experience with digital project management tools such as Asana, JIRA, Mavenlink, Basecamp, etc is a plus
Minimum of Windows 10 and macOS 12.X
Internet speed requirement of a minimum of 50 mbps
Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor’s growth, we have opportunities working with Fortune 100 and Fortune 500 companies.
by twochickswithasidehustle | Sep 29, 2023 | Uncategorized
OVERVIEW
Are you tech savvy? Have a passion for quality?
We are looking for Data Raters to work on projects aimed at advancing AI technologies.
Main Duties:
Following the project-specific guidelines, we will ask you to research and rate e-commerce data regarding the usefulness of product filters and results.
Project Details
Start Date: ASAP
Duration: 2 weeks
Pay Rate: $ 15/hour
Schedule: 10 -15 hours weekly; set your own schedule
Employment Type: Freelance/Independent Contract
Location: Remote, Canada
This work is based on project needs. Weekly hours may vary.
Requirements
Fully Proficient in English (Canada)
Strong understanding of English
Must be located in Canada
Strong understanding of popular culture in English (Canada)
Web-savvy and able to work in a fast-paced environment
Preferably previous experience in Relevance tasks, experience with e-commerce searches/websites
Excellent online research skills
Attention to detail
Adaptation to different instructions
Performing enough research during allocated time, working within short throughputs
Interests in technology hardware or other domains
Reliable computer system and internet connection
Ability to follow instructions in English and comply with the project conventions and rules expected by the client
Must sign a Non-Disclosure Agreement to protect client confidentiality
Must pass training and a required quality test before starting work
$15 – $15 an hour
When you join Welocalize, you have the opportunity to bring your career to the next level:
… receive steady volume of work and long-term partnership {where this applies}
… professional development: work on exciting projects that will empower you keep learning and growing
… work with multicultural, international team with a great variety of documents and content types
… 24-hour 6-day a week support from our Community team.
by twochickswithasidehustle | Sep 29, 2023 | Uncategorized
Description
CircleLink Health® is a company of passionate clinicians, technologists and business people tackling the $600B problem of preventable chronic condition complications. Our mission is to accelerate the shift to preventative care (from status quo reactive care) through our world-class preventative care platform.
CircleLink Health is in need of an Epic expert to help our health system customers use their Epic instances to export PHI to us.
We need to create the following data exports / reports from our customers’ data. We need a professional expert to deploy to our customers to allow us to export below.
Data fields
- Demographics (including e-mail and cell# if known)
- All conditions (ICD10 codes ideally)
- Active Primary Insurance
- Active Secondary Insurance
- Active Supplemental Insurance
- Date of last visit (or just send patients who have visited in last 12 months)
- Patient’s Provider at office
- Location where patient is seen (sometimes practices have multiple locations)
- Allergies
- Active Medications list w/ instructions and dosage (exclude old medications)
- Vitals (optional)
Accepted patient data ingestion formats:
–
- Single fields:
- Numbered fields:
Requirements
Experience with Epic Systems
Ability to work 30+ hours per week
Expert in data analytics
Experience in the healthcare industry
Benefits
1099 role; contractor is responsible for their own taxes and insurance
Flexible work schedule
Fully remote work environment
Pay Rate: $60.00-$150.00/hour depending on experience
This will be an ongoing project with no end date
by twochickswithasidehustle | Sep 29, 2023 | Uncategorized
Type of Vacancy: 1099 Contract
Start Date: As soon as possible
Duration: Through June 30, 2024
Location: Remote
Fees: $25.00-$30.00/hour based on experience
Areas of interest: Candidates with experience reviewing copyright permissions for K-12 education curriculum materials or professional development content.
Teaching Lab is a nonprofit organization with a mission to fundamentally shift the paradigm of teacher professional learning to achieve educational equity. We envision a world where teachers and students thrive together in communities that enable life-long learning and meaningful lives. In partnership with teachers, we transform professional learning from the ground up to dramatically improve student outcomes. We also work with school, district, and state leaders to create the instructional systems necessary to support these changes.
We seek motivated consultants with strong attention to detail, accuracy, and accountability to enter, transfer, and review data to measure the impact of our services to teachers and students.
Join us to help Teaching Lab provide excellent professional learning and coaching experiences that reach 1 million + students each year.
DUTIES AND RESPONSIBILITIES
Teaching Lab collects a variety of data to understand the impact of their work, which needs to be entered, transferred, and organized in ways which will allow the team to easily analyze and report out. The Data Entry and Management Consultant will:
Work closely with various departments to understand data requirements for internal and external uses
Monitor and review submissions of data (e.g., coaching logs, feedback surveys, teacher surveys, student surveys) and flag items requiring additional attention
Enter or transfer data, working across multiple data systems such as Google sheet/Excel, monday.com (our project management system), and/ or Canvas (our learning management system)
Compile, organize and synthesize quantitative and qualitative data for presentations and reports
ESSENTIAL QUALIFICATIONS
Experience working in a professional/office related environment doing tasks including office support, data entry, or clerical duties
Strong communication skills
Highly organized with strong attention to details
Strong time management skills
High proficiency with Google Suite and Microsoft products.
Reliable and consistently completes work in a timely manner with high quality
Experience working in a remote environment
Experience working in a high-paced work environment
Ability to manage multiple projects
DESIRED QUALIFICATIONS
Experience with K-12 education context
A 1099 Contractor is not eligible for Teaching Lab’s benefits and perks
Data Entry and Management Consultants are guaranteed at least twenty (20) hours per week with possible expansion based on business need. The number of service hours and the specific hours are dependent on projects we have and when you are available.
When contacted for services, consultants have two business days to accept the project.
We strive to ensure that quality talent is selected and performs work for Teaching Lab. Due to the nature of the services provided by Teaching Lab, we engage in environments that potentially put our 1099 Contractors in close proximity to children and youth under the age of eighteen (18). Therefore, in an effort to protect the children and youth, our partners, and employees, Teaching Lab conducts background checks as part of the selection and hiring process. This includes reference checks, and verifications/checks for a social security number, education, employment, criminal records search (national and county), global watch list, and sex offender status. Additionally, depending on a specific partnership/contract requirement, the criminal background check process could include fingerprinting. Reference checks are completed by Teaching Lab’s People & Culture team. Other background checks are conducted by our third party vendor Checkr and/or the State specific criminal background check provider.
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