by twochickswithasidehustle | Sep 29, 2023 | Uncategorized
Remote, United States
Indianapolis CBO
Billing
Regular
Full-time
1
USD $20.00/Hr.
USD $22.00/Hr.
30025
Job Description
Overview
Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.
As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:
We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.
The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.
Responsibilities
The Associate Accounts Receivable Representative will work in the Accounts Receivable, or A/R department, within our regional business office and will be responsible for thorough and timely patient account follow up to ensure accurate accounts receivable reporting; following up with insurance companies and/or third party payers to ensure payments by primary and secondary payers and/or self-pay patients are accurate and timely. This role is a vital position in the revenue cycle process. The ‘A/R Rep’ will function within the Center’s policies and procedures, support SCA Values, SCA Vision and SCA Mission. In return, we offer a great benefits package including health and dental insurance options, PTO, 401K, and more. All of which begin on your first day of employment.
Specifically, you will work in the Accounts Receivable, or A/R department, within our regional business office and will be responsible for thorough and timely patient account follow up to ensure accurate accounts receivable reporting; following up with insurance companies and/or third party payers to ensure payments by primary and secondary payers and/or self-pay patients are accurate and timely. You will:
Ensure payments by primary and secondary payers and/or self-pay patients are accurate
Responsible for thorough and timely patient account follow up to ensure accurate accounts receivable reporting
Accurate and timely follow up and resolution for all accounts receivable.
Meeting and maintaining cash collection metrics and goals
Effectively and independently handles second level reimbursement issues, contracted and non-contracted denials for serviced before and after procedures
This is a fast-paced environment, which requires attention to detail, accountability, teamwork, and professional behavior and a focus that extends to patients, clients and other departments.
Works closely with payer provider relations representatives
Contacting insurance companies by email and/or phone to collect payments
Handles contracted and non-contracted; HMO, PPO, EPO, POS, Worker’s Com., self-pay and third-party reimbursement issues.
Works all denials and corrected claims collaborating with the biller and/or Business Office Manager, insurance payers and/or patients on past due accounts
Primary functions are credit balance management, patient balance resolution and non-patient (insurance) resolution
Work closely with insurance companies and third-party payers to collect revenue for surgical services performed.
This role is primarily focused on collecting payments from insurance companies as opposed from collecting from self-payers/individuals.
Qualifications
Requirements for our roles:
High School Diploma or GED
Denials and appeals experience
Familiarity with EOB and reading medical policies from payers
Healthcare experience
USD $20.00/Hr. USD $22.00/Hr.
by twochickswithasidehustle | Sep 29, 2023 | Uncategorized
Who We Are
HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com.
Job Overview
At HungerRush, our commitment is to revolutionize restaurant services. One of our products, OrderAI, is growing rapidly and as a result, the OrderAI team is also expanding. With this growth comes added complexity. The OrderAI Call Recording Full-time Auditor plays a vital role in ensuring the accuracy, quality, and compliance of recorded calls within the OrderAI system. Attention to detail, analytical skills, and understanding of call center operations will contribute to maintaining high standards of service and enhancing customer experiences. The position will be responsible for reviewing and evaluating recorded calls, identifying areas of improvement, and providing actionable feedback to optimize performance and operational efficiency.
This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Ohio, Pennsylvania, Washington D.C, or Washington. Access to an office space is available in Overland Park, KS and Houston, TX.
Essential Responsibilities and Duties
Growth Mindset: OrderAI is an ever-evolving product within HungerRush. A growth mindset and flexibility is essential to success.
Call Quality Evaluation: Listen to recorded calls to assess call quality, agent performance, adherence to scripts, and compliance with company policies and procedures.
Data Accuracy: Verify that information provided during customer interactions is accurate and complete, highlighting any discrepancies or errors.
Performance Metrics: Analyze call metrics, such as call handling time, call disposition, order conversion rates, and customer satisfaction scores, to identify trends and opportunities for enhancement.
Feedback and Coaching: Provide constructive feedback to agents and supervisors based on evaluation results, offering guidance on improving communication skills, product knowledge, and customer interactions.
Documentation: Maintain accurate records of call evaluations, highlighting key observations, recommendations, and areas of concern.
Reporting: Generate regular reports summarizing audit findings, performance trends, and areas requiring further attention.
Experience Improvement: Provide constructive feedback to help enhance the customer experience and the product functionality.
Training Support: Collaborate with training teams to develop training materials and resources based on common trends and improvement areas identified during audits.
Continuous Improvement: Contribute to the continuous improvement of call center processes by sharing insights, best practices, and suggestions for enhancing customer interactions.
Qualifications
Minimum Qualifications:
High school diploma or equivalent.
2 years of experience in call center operations or service-related fields.
Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Familiarity with call recording systems and quality evaluation tools.
Strong interpersonal skills for effective communication and collaboration.
Preferred Qualifications:
Certification in call quality evaluation or related field.
Experience with OrderAI or similar AI-driven call center systems.
Previous experience as a call center agent or supervisor.
What you need for this position
Knowledge of the Restaurant/Hospitality Industry: A strong understanding of restaurant operations, customer interactions, and order-taking processes.
Knowledge of Call Center Dynamics: A strong understanding of call center operations, customer interactions, and call handling processes.
Attention to Detail: Meticulous attention to detail to accurately assess calls and detect inconsistencies or errors.
Passion for Success: As the product grows and assignments shift, the team will be relying on your expertise to help make other ventures successful.
Analytical Skills: Proficiency in analyzing call data and metrics to identify patterns, trends, and opportunities for improvement.
Communication Skills: Excellent written and verbal communication skills to provide clear and constructive feedback to agents and teams.
Time Management: Strong organizational skills to manage and prioritize multiple tasks and evaluations within set timeframes.
Adaptability: Ability to adapt to changing priorities and evolving call center requirements.
Problem-Solving: Effective problem-solving skills to address challenges and recommend solutions for enhancing call quality.
Team Collaboration: A collaborative approach to work with cross-functional teams, including agents, supervisors, and training teams.
Additional Information
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
by twochickswithasidehustle | Sep 29, 2023 | Uncategorized
Job Details
Description
DATA ENTRY OPERATOR – REMOTE
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 51st year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Data Entry Operator is responsible for processing child support payments in the SDU (State Disbursement Unit) system in accordance with Standard Operating Procedures. In addition, the Data Entry Operator will be responsible for other duties as assigned.
Required Skills:
Must maintain a general understanding of policies and procedures
Possess strong interpersonal skills using tact, patience and courtesy
Maintain the ability to collect, research, organize and analyze data
Possess the ability to work as a team member, but also independently at times with limited direction
Successful at working in a fast-paced environment
Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and time lines
Required Experience:
High School Diploma or equivalent required
At least one-year prior experience in the areas of data entry or other related field. Will accept an equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties assigned
Must be proficient in data entry skills including keyboard, mouse, 10 keypad
Basic knowledge of Microsoft Office
Successful candidate must be able to work the following schedule:
Monday: Starting time 2:30 am
Tuesday – Friday: Starting time 4:30 am
Must reside in one of the following states for consideration:
AL, FL, GA, MO, NC, OH, TN, TX WV
Must have a Private area to work and space to set up equipment and High-Speed Internet connection.
Contingent on passing background check and drug test.
Payrate: $14.25
Perks:
Work From Home!!!
Paid Training
$$$ Bi-annual Bonuses to those Who Qualify*! $$$
Health Club Reimbursements
Career Growth Opportunities
Wear Your PJs, Holiday Gifts, Drive-Thru Lunches
Exciting, Fun and Supportive Virtual Work Environment
Coworkers Who Feel Like Family; We celebrate you!
by twochickswithasidehustle | Sep 28, 2023 | Uncategorized
Job Details
Description
DATA ENTRY OPERATOR – REMOTE
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 51st year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Data Entry Operator is responsible for processing child support payments in the SDU (State Disbursement Unit) system in accordance with Standard Operating Procedures. In addition, the Data Entry Operator will be responsible for other duties as assigned.
Required Skills:
Must maintain a general understanding of policies and procedures
Possess strong interpersonal skills using tact, patience and courtesy
Maintain the ability to collect, research, organize and analyze data
Possess the ability to work as a team member, but also independently at times with limited direction
Successful at working in a fast-paced environment
Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and time lines
Required Experience:
High School Diploma or equivalent required
At least one-year prior experience in the areas of data entry or other related field. Will accept an equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties assigned
Must be proficient in data entry skills including keyboard, mouse, 10 keypad
Basic knowledge of Microsoft Office
Successful candidate must be able to work the following schedule:
Monday: Starting time 2:30 am
Tuesday – Friday: Starting time 4:30 am
Must reside in one of the following states for consideration:
AL, FL, GA, MO, NC, OH, TN, TX WV
Must have a Private area to work and space to set up equipment and High-Speed Internet connection.
Contingent on passing background check and drug test.
Payrate: $14.25
Perks:
Work From Home!!!
Paid Training
$$$ Bi-annual Bonuses to those Who Qualify*! $$$
Health Club Reimbursements
Career Growth Opportunities
Wear Your PJs, Holiday Gifts, Drive-Thru Lunches
Exciting, Fun and Supportive Virtual Work Environment
Coworkers Who Feel Like Family; We celebrate you!
by twochickswithasidehustle | Sep 28, 2023 | Uncategorized
Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
Cash Customer Operations Quality Assurance is growing, and we’re looking for a dedicated Quality Assurance Specialist to join our expanding Risk Operations team. In this role, you’ll play a pivotal part in maintaining the highest standards of customer support interactions while driving continuous improvement within the Risk Operations channels. Your primary responsibility will be to conduct Quality Assurance evaluations in the Risk Operations channels, providing constructive feedback to support agent growth and operational excellence.
Responsibilities:
Conduct Quality Assurance evaluations for customer support interactions with a specific focus on Risk Operations channels.
Deliver concise, yet comprehensive, constructive feedback following a structured format to enable continuous improvement for agents.
Host shadow sessions to educate agents on evaluation processes through live demonstrations.
Conduct one-on-one consulting sessions with agents, focusing on enhancing their individual performance.
Participate in calibration sessions, sharing your evaluation decisions and reasoning with the team to ensure consistency.
Regularly engage in one-on-one meetings with Risk Operations Team Leads to review agent performance and identify trends.
Monitor and report on compliance and policy adherence within the Risk Operations team.
Collaborate effectively within the team to achieve shared goals.
Assist in establishing, enhancing, and maintaining Quality Assurance programs tailored to Risk Operations channels as required.
Qualifications
1+ years experience in a risk operations environment.
Investigative skills, including familiarity with public record research and database tools
Exceptional communication skills, both written and verbal, to excel in interpersonal interactions, feedback delivery, and assessing agent performance and trends.
Strong problem-solving aptitude, enabling you to systematically approach common and uncommon issues using established Quality Assurance practices to deliver effective solutions.
Strong attention to detail, enabling you to meticulously follow workflows and pinpoint disparities between documented guidance and agent behavior during interactions. Subsequently, providing logical and constructive guidance through feedback.
Results-driven mindset, with the ability to work efficiently and accurately within tight deadlines.
Adaptability to meet the evolving needs of the team and business partners.
Innovative thinking that encourages pioneering approaches and impactful contributions that advance the program and support individual, team, and channel growth.
Demonstrated accountability for your work and an unwavering commitment to maintaining exceptional standards of accuracy and performance.
Even Better:
1+ years of experience working in a quality control or quality assurance role
Relevant industry certifications
Project Management Experience
Experience with utilizing and/or writing SQL Queries and Snowflake
A self-starter who can manage projects and tasks end to end with minimal supervision, providing regular updates to management
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on the candidate’s work location and may be may be modified in the future.
Zone A: USD $37.89
Zone B: USD $35.25
Zone C: USD $32.22
Zone D: USD $28.42
In addition to the regular hourly rates listed above, this role may be eligible for a shift differential for employees who are scheduled to work weekend (Saturday/Sunday) shifts.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
Healthcare coverage (Medical, Vision and Dental insurance)
Health Savings Account and Flexible Spending Account
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off (including 12 paid holidays)
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
Learning and Development resources
Paid Life insurance, AD&D, and disability benefits
Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
These benefits are further detailed in Block’s policies. This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
US and Canada EEOC Statement
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
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