Billing Representative – National Remote

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday – Friday. Employees are required to work an 8 hour shift between the business hours of 6:00am – 5:00pm MST. It may be necessary, given the business need, to work occasional overtime or weekends. 

We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Responsible for achieving KPI’s / Metrics set by Management
  • Investigates / resolves denied and short paid transactions in a timely and effective manner
  • Manages work queue to insure all accounts are worked, timely and appropriately in monthly cycle
  • Follows the department Policy and Procedures set by Management
  • Identifies key challenges driving AR, escalates to Management for resolution at a global level
  • Ability to maneuver through various billing systems and understand workflow
  • Communicates with Business Partners, providing excellent customer service in order to reconcile outstanding account balances using approved collection techniques
  • Works to resolve account balances of an assigned portfolio of accounts
  • Required actions taken may include (but not limited to) write-offs, appeals, transfers, review of EOBs and other carrier correspondence, litigation and self-pay referrals
  • Works with Collections Manager / Supervisor of other member of the Management Team on special projects as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

  • High School Diploma / GED (or higher)
  • 1+ years of experience in accounts receivable, provider billing, or insurance collections in the healthcare industry
  • 1+ year of experience in AR in collections
  • Experience with Microsoft Office including Excel (ability to sort, filter)
  • Ability to work full-time, Monday – Friday between 6:00am – 5:00pm MST including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

  • Previous experience with AllScripts Practice Management
  • Previous experience with multiple Electronic Medical Records
  • Experience with Insurance Specializations
  • Multiple Specialty Experience

Telecommuting Requirements:

  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 – $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives..

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.