COA Order Processor (Remote)

Function: Print Solutions

Address: 735 Tollgate Rd.

City / State: Elgin, IL US

Date Posted: September 30, 2023

Type: Full-time

Permanent / Contract: Regular

Job Number: 1268621


The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.

The Order Processor is part of the COA team. The Order Processor Role will primarily focus on processing orders that are pre-configured, or “clean,” and routing them to the appropriate production facility. This subset of orders should require very limited knowledge of digital print. You will field, asses, and direct all inbound calls to the COA desk. You will need to utilize all available Staples order systems, as well as understand how & who to contact at each Production Facility, to allow them to effectively answer inbound inquiries from Partners/Customers. You will work directly with the Retail store teams on orders routed to the Production Facilities. You will also be responsible for all post-production administrative responsibilities.

Get great perks.

  • Hourly Rate starting at $16 hour based on experience
  • Generous amount of paid time 
  • Flexible work arrangements, including remote and flexible hours 
  • 401(k) plan with a company match, full benefits plan and options, and associate resource groups
  • Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.

Customer Service:

  • Excellent phone and communication skills
  • Primary team fielding inbound calls
  • Monitor COA email queue, and distribute to appropriate team member
  • Ability to utilize multiple order entry and tracking systems simultaneously
  • Ability to handle multiple priorities; shift between job functions i.e.: data entry, handling customer inquiries, etc.
  • Answer phones, monitor emails, respond to store inquiries, and/or accept and transfer correspondence to appropriate parties; Follow up with Partners/Customers over inquiries, order change requests, etc.
  • Complete all post-production administrative functions. Tracking info, Procure, etc., Complete/Close. This must be done no later than 6:00 am the day after an order is completed
  • Guide and educate Store Associates and Sales Team members on order entry guidelines, and specifically where to find the appropriate assistance/training

Job Ticketing & Routing:

  • Make minor edits to Solution Builder job tickets
  • Ensure all due dates, shipping details, and special instructions have been reviewed and clearly noted
  • Utilize Order Routing Matrix to determine appropriate Production Facility
  • Print tickets to appropriate Production Facility
  • Name files to standard naming convention, and save to server
  • Enter transfer orders into Nowdocs as necessary


Essential skills and experience:

  • 2-4 years’ experience in a Customer Service or Office Administration Role
  • Demonstrated ability in a position that required solid negotiation and relationship building skills
  • Ability to read & interpret instructions, identify problems/missing information and address them proactively
  • Computer Skills: Microsoft Office, Acrobat

Preferred Experience:

  • 1+ years’ experience in a Digital Copy & Print or Manufacturing environment

Want to learn more about Staples Stores? Visit for information and to learn about our career opportunities.